Investigative Series: Spotlight on Harris Corp. (Part 3)
Here is a first-person account (written by a highly qualified Census Bureau employee who has requested anonymity) submitted to us about the Harris Corp’s handheld computers that have been used in the field by the Census Bureau’s address canvassers during the first stage of 2010 Census operations:
I’d say the biggest bug in the handhelds was due to the government trying to assure privacy. They had the handhelds set up to hide information from us after we entered it. So after declaring a street or an area “done,” the computer hid that information so we couldn’t go back to check, or to compare or verify our work. (So, we learned to avoid marking things “done” until we were absolutely sure we wouldn’t need to check back.)
The handhelds provided an advantage, in that they served to level the information-recording playing field amongst the canvassers. When the GPS was working (which was 99% of the time for me, the only time I had a bad signal was in a very wooded area), it made it quite easy to “map-spot” all the residences, and those spots will be used by USPS workers when delivering the census. Remember that in addition to the easy, obvious residences, there are plenty of residences that aren’t so evident. Cabins at the end of dirt roads, where people live there but have no mailboxes in favor of a PO Box. Trailers parked in driveways with separate families renting space. Rental apartments in the back-rooms of businesses or the basements of libraries. Our handhelds let us map all those places, and made it possible for everyone’s map-spotting to be equivalent. If we had been doing pencil-and-paper mapping, each canvasser’s information would have been different, because each would just be guessing where on the map each house was. Since we all had the same GPS technology, we’re guaranteed to be mapping residences at the same quality level. Also, by using the GPS/handheld technology, we probably cut our work time down by 3/4.
So I definitely think adding the handhelds was a good idea, it’s just too bad they implemented it poorly via a custom-contractor.