My Two Census

Formerly the non-partisan watchdog of the 2010 US Census, and currently an opinion blog that covers all things political, media, foreign policy, globalization, and culture…but sometimes returning to its census/demographics roots.

Archive for the ‘Popular’ Category

Orlando workers walk off the job

Saturday, July 31st, 2010

The Orlando Sentinel brings us the following story:

3 census workers quit, citing waste and inefficiency

Census complaintFormer census worker Andy Miller, who quit over procedures he considered wasteful and illogical, in front of the Volusia County office of the U.S. Census Bureau –with his complaint papers in hand– in Daytona Beach, Tuesday, July 27, 2010. (JOE BURBANK, ORLANDO SENTINEL / July 27, 2010)

By Jeff Kunerth, Orlando Sentinel7:39 p.m. EDT, July 29, 2010

As the 2010 census winds down, three Volusia County census takers couldn’t wait for the latest phase of the headcount to end. They walked off the job three days after they started, adding to the complaints that the effort is wasteful, inefficient and frustrating.

Andy Miller, 54, of Daytona Beach said he quit after being told by his supervisor to return three times to a vacant house that he verified with a real-estate agent had been empty for more than six months.

“It was clear to me the Realtor had the information, but I was told, ‘No, go back. You might find someone who was living there that the Realtor didn’t know about,’” Miller said.

The same instructions — go back three more times — applied to an apartment above a store; the owner said the apartment was used for storage and was unoccupied. Miller also was told to go back another three times to a home where a relative of the homeowner provided all the information by proxy.

“If you get the person who lived there, you don’t have to go back. But if you get a proxy, you had to go back,” Miller said.

A Census Bureau spokeswoman said the check-back-three-times routine is standard procedure to make sure the census takers get the best information possible.

“That is the policy we expect people to follow,” said Pamela Page-Bellis. “We don’t want people to take the easy way out. They are to gather the most accurate information possible.”

Miller was told the same thing by his supervisor when he appealed what he considered absurd and illogical instructions. That was when Miller and two others in an eight-person crew walked out July 10 — three days into their summer job of checking for vacant houses and addresses that should be deleted.

Jeanne Tanke said she walked out with Miller because she was frustrated with the policy of going back to a vacant apartment or condo three times before being permitted to talk to the building manager about whether anyone was living in the units. In some cases, the same addresses had been visited three times by the door-to-door enumerators in the previous phase of the census.

“It didn’t seem logical to me that we kept knocking on the door when nobody answers, but we can’t ask the manager until we’ve been there three times,” said Tanke, 71.

The third person who quit said he objected in particular to having to go back three times to empty houses that are verifiably empty.

“It’s just inefficiency. That’s all it is,” said the 68-year-old retired sales manager who didn’t want his name used for fear it would jeopardize any future employment by the government.

All three former census takers worked during the manpower-intensive, door-to-door part of the census that ended in May. Thousands of enumerators were laid off, but they were among those chosen to continue in the slimmed-down follow-up efforts that started June 28 and are scheduled for completion by Aug. 25.

What the Census Bureau defends as being as thorough and accurate as possible, Miller and the others regard as a system designed to take as much time as possible. The attitude of managers, they said, was that the three-visit rule was a good way to make the job last longer.

“They alluded to this can take three days or three weeks. It’s up to us,” said the retired sales manager. “I don’t feel right about padding hours.”

How to submit inaccurate or incomplete 2010 Census data (and get away with it)

Friday, July 30th, 2010

Last week, Census Bureau Director Robert M. Groves said to Fox News that you can “trust 2010 Census data.” What our director fails to tell us is that the two software applications have operational problems that will ultimately lead to inaccurate data. Just spend a day working in PBOCS, the Paper-Based Operational Control System which processes enumerator questionnaires from the field, or MARCS, the Matching Address Review Coding System which shows a data capture of every questionnaire that was scanned at the Baltimore Data Capture Center and you will see the poor quality of work. Thousands upon thousands of questionnaires are being scanned that show conflicting or incomplete data such as: vacant housing units with a population count, incorrect enumerator IDs, occupied housing units with no demographic information and the list goes on.

During the peak of the non-response follow-up (NRFU) phase of 2010 Census operations (around mid May), the Census switched to a shipping application built off a PeopleSoft/Oracle interface in order to take the load off PBOCS. Although this was a good thought in theory, the application allowed questionnaires to be shipped that were not even checked in PBOCS. In the final closeout days of the operation, PBOCS claimed many questionnaires were not checked in even though enumerators fervently claimed they turned them in. Fortunately some of those were found in MARCS having been received at the data capture center but never scanned for shipping nor checked in. However because there was such a bottleneck sometimes a few weeks between the time they were shipped and scanned; some questionnaires that never showed in MARCS were re-enumerated. Sometimes PBOCS would just revert some cases back to not being checked in. In a mad dash to finish and meet deadlines enumerators submitted second versions of questionnaires with little or less than accurate data replacing what may or may not have been originally submitted. Immediately after offices finished NRFU, headquarters closed the PBOCS to the local census offices to prevent further glitches.

As it has been mentioned time and time again, the Census never made it clear what constituted a completed questionnaire. In such a recession, employees were promised more work if they finished quickly so experienced and resourceful field staff took advantage of the three visit rule sometimes making visits in consecutive days or all in a one day before going to a proxy. Local census offices managers, RCC supervisors and managers developed their own rules which were verbally communicated to field staff. These included guesstimating the population count and allowing enumerators to submit Enumerator Questionnaires (EQs) with little or no demographic information. Since performance was purely based on how many questionnaires get checked in; those who submitted hundreds of forms with nothing on the inside of the questionnaire were rewarded with more work.

On the quality assurance end, the staff attempted to examine the data collected for falsification and poor work quality. However reinterview only has been able to find those who intentionally falsified data. An enumerator can submit inaccurate or incomplete data and practically get away with it.

Most enumerators will be tempted to submit inaccurate data when they cannot gain access to the building, speak to a household member or knowledgeable proxy after repeated visits. The reinterview telephone clerks and field staff have to prove definitively by gaining access to the building or speaking to a respondent who said the interview was never conducted. But in reality the reinterview staff can never access the building, or with large apartment buildings sometimes a proxy is asked about hundreds of units and may not remember if the original interview occurred. Most of these bad data cases have little or no information or wrong information: no names, ages, Hispanic origin, race and sometimes not even a person count. But quality assurance staff have either been told to mark them refusals with an unknown population and check them in.

In the rare instance that the Census Bureaus’s quality assurance (QA) operations do suspect data falsification or inaccuracy, finding the culprit is difficult. There are thousands of questionnaires where the enumerator ID numbers are being read incorrectly at data capture. This invites data falsification in two ways. If a questionnaire is found to be inaccurate or falsified then it is impossible to find the culprit. If quality assurance staff does find an enumerator is submitting falsified or inaccurate work, they can not examine the other questionnaires the enumerator completed because many questionnaires do not have a valid enumerator associated with it.

In the current Vacant/Delete check phase of 2010 Census operations, while the agency covered up their own software problems by closing access to PBOCS, they have also created problems. For hundreds of questionnaires where enumerators clearly marked them vacant or deletes without visiting them LCOs cannot access the system to research who actually submitted this erroneous work.

Most of this is happening now in your local census offices across the country as the re-interview phase winds down. This is because of a huge backlog of EQs that were sent into re-interview, hundreds of outliers, and the slowness of MARCS. This inaccurate data is another smear of shame for the Census Bureau. For Dr. Groves to say that we can trust 2010 Census data is merely a cover-up.

Here are some e-mails sent to 2010 Census managers across the nation that detail the aforementioned problems:

07/18/2010

ATTENTION : 2010 Census Managers

SUBJECT: 1- PW Flags randomly appearing or disappearing on the Select Enumerator screen
2- Loss of notes in the LCO Notes panel on the Evaluate Case screen
3- Cases with missing person data from the 400,000 pushed cases

ACTION: Please share the information with the appropriate field staff

1. PW Flags randomly appearing or disappearing on the Select Enumerator screen
As a result of a MaRCS fix, the PW flag may have been working erratically. It has been reported that the PW flag on the Select Enumerator screen may have disappeared from the screen for already worked enumerators or may have appeared in cases for an enumerator the MaRCS clerk had never worked. This was a temporary issue and has been corrected. For those cases that this issue may have happened, please inform the AMQA they would need to remove the PW flag for the cases where the enumerator has not been worked in MaRCS OR asking the QA Clerk to click on the Edit pencil icon for the enumerator they have been working to reactivate the PW flag if it has disappeared.

2. Loss of notes in the LCO Notes panel in the Evaluate Case screen
As a result of the MaRCS performance issues that LCOs are experiencing, some screens are loading slowly. To avoid losing the notes entered in the Evaluate Case screen, the MaRCS clerk needs to wait until the page has fully loaded. A page is fully loaded when the “Please wait for page to respond” message disappears in MaRCS or when the Windows browser loading indicator (it shows as a progressive number of green squares) at the bottom of the browser also disappears. Please also remind the LCOs to enter the notes in the LCO Notes panel before assigning a final outcome on the case and to save these notes often so they are not lost if the MaRCS session times out.

3. Cases with missing person data from the 400,000 pushed cases
NPC noted that a portion of the 400,000 cases pushed for processing have blank person data in the original interview or the reinterview in cases where the unit status (US field in Review Data screen) shows occupied (OCC). Most if not all of these cases will be deferred to the LCOs due to different unit statuses between the original interview and reinterview. An example of this situation might be, the original interview has an unit status of occupied with 3 people living at the housing unit and the roster and demographic information is blank; and the reinterview shows that the housing unit is vacant (thus no roster or demographic information shown).

The MaRCS clerks should investigate these cases as any other case in LCO Review. For these cases, the MaRCS clerks should focus their investigation on the unit status of the housing unit, determining which one might be correct. When the MaRCS clerk determines the correct unit status, then they should turn their investigation on what might have caused the discrepancies in the data and assign an outcome code based on the investigation results.

07/15/2010

ATTENTION : 2010 Census Managers

SUBJECT: MaRCS NRFU users account maintenance

ACTION: Delete unused MaRCS accounts by noon, Friday 7/16/2010

MaRCS is experiencing performance issues due to the exceeding the number of users accessing and using the system at the same time. Per our teleconference today, attached below are the tallies by LCO of MaRCS accounts issued to users in the LCO. Please review the number of users in each of the region’s LCOs and delete the accounts that are no longer needed.

IMPORTANT – MaRCS accounts should be used for coding MaRCS cases. Limit or eliminate MaRCS uses for purposes other than coding MaRCS cases. Staff assigned to work MaRCS cases are the only staff allowed to have a MaRCS accounts in the LCOs.

The AMT can delete the unused accounts in the LCO. The RMQA needs to work with the AMQA to identify and delete the MaRCS accounts that are no longer needed. For example, we have noticed multiple AMQA roles for a single LCO. It is preferable to only have 1 AMQA role per LCO, as this is the person that has the responsibility to Hard Fail a case. LCOs may have, in rare cases, more than 1 AMQA role if the AMQA has a backup or if there are other AMQAs working shifts.

The AMT instructions to delete users in MaRCS are in their AMT Manual D-650.1, lesson 6. The RMQA can also ask the LSC to run the D-1311M User Role Report to verify user roles and that unused accounts are deleted.

After the accounts are deleted, the MaRCS contractor will measure system performance and inform us if this resolved the issue. Until further notice, please inform the LCOs to use, at most, 4 accounts per LCO OR use accounts not to go over the number of LCOs times 4 per region, the allowed number of MaRCS users.

07/09/2010

ATTENTION : 2010 Census Managers

SUBJECT: Start of the processing of 400,000 cases in MaRCS with data capture issues

ACTION: Please share the information with the appropriate field staff

As mentioned in the last RMQA teleconference, MaRCS held from processing about 400,000 cases that had a data capture problem. The data capture problem was in the population count where a scanning error, as an example, might have returned a population count of 74 when the actual count is 4. These cases were not processed because MaRCS was waiting for a continuation form where one was likely not needed.

MaRCS will start processing these forms starting on Monday, July 09, 2010 and should be finishing by the end of the week. These forms will likely be deferred to NPC from computer matching because the population counts will not match. It is expected that NPC will resolve the majority of these cases because as long as the roster and demographic information matches, the NPC clerks will pass the case.

It is not expected that the LCOs will get to code many of these cases. However, if they do get some of these cases, please remind the LCOs to ignore the population counts and, if the roster and demographic information matches, then pass the case. If the roster and demographic information does not match, then the MaRCS clerk needs to conduct an investigation on the case as any other case in LCO Review.

The other issue this should resolve are the cases that may be showing in the D-3421M Completion and Data Capture Report as not being data captured when there is information in PBOCS that the case was worked and shipped. It is expected that as these cases are processed, many cases showing in this report will be removed.

If you have any questions please contact Hector Merced or Vance Davis at 301-763-8822 or email fld.quality.assurance.branch@census.gov
07/02/2010

ATTENTION : 2010 Census Managers

SUBJECT:

1. Hard Fail Recommendation screen reminders
2. Applicant ID capture error – new known issue and workaround
3. Handling cases where the Address panel information in the Review Case Data screen is outside the LCO or RCC boundaries
4. Reminder on handling duplicate D-1282Ms
5. Update on cases not showing in PBOCS when a D-1282M exists in MaRCS
6. MaRCS clerk observation forms for both UE and NRFU

ACTION: Please share the information with the appropriate field staff

1. Hard Fail Recommendation screen reminders
Some regions have informed us that Hard Fail cases are not showing in the D-831M Hard Fail Report after the AMQA assigns a hard fail code to a case. This is due to the AMQA not entering notes in a timely manner in this screen (MaRCS times out) or exiting the screen before clicking the Save button. Please remind the AMQAs to be prepared to enter the notes and the LCO managers’ decisions prior to coming to this screen. It is suggested the AMQA has the notes ready in a notepad so they can quickly be entered on the screen along with the AMFO/LCOM decisions. The notes for a hard failed enumerator should not be lengthy since all LCO managers are in agreement with the outcome.

Not entering and properly saving these notes in this screen has also affected the D-831M Hard Fail Report. This is a defect that the MaRCS contractor is fixing today. An updated report with these cases should be available early next week. Also, as a result of this defect, D-1282M Transcription Reports were not generated for these hard failed enumerators. The fix to the report will also correct this defect, so LCOs should expect next week D-1282Ms with the completed eligible cases for the hard failed enumerator that needs to be reinterviewed.

2. Applicant ID capture error – new known issue and workaround
There is another known issue where valid applicant IDs and names show in MaRCS cases but the enumerator showing in the case does not work in that LCO. The rest of the data displayed for the case will belong to the LCO and the only inaccurate data is the applicant ID and name of the enumerator in the case. This happens when the applicant ID was incorrectly captured at the data capture center and it happened to match a valid ID from another enumerator in another LCO. The MaRCS clerk needs to review this case as any other and assign a final outcome code based on the case investigation (PASS, SOFT FAIL, DK/NO SUSP, or DK/SUSP).

If the MaRCS clerk reviewing the case is recommending to hard fail the case and the LCO managers agree to hard fail the case, please DO NOT HARD FAIL THIS CASE . Doing this will cause the enumerator outside the LCO being flagged as a Hard Fail enumerator. Have the MaRCS clerk Soft Fail the case. Using the case ID, please look if the LCO can identify the enumerator that actually worked the case in the LCO (or the RMQA can send the case ID to QAB to get that information). Once the correct enumerator is identified for the reviewed case, the AMQA can then Non-RI Fail the enumerator. This will ensure the right enumerator is hard failed and the completed eligible cases for this enumerator are reinterviewed.

No action is required if the reinterviewer name and applicant ID displayed in MaRCS is outside the LCO boundaries. The Reinterview panel information in the Review Case Data screen will belong to the LCO.

3. Handling cases where the Address panel information in the Review Case Data screen is outside the LCO or RCC boundaries
Some regions have said that they have cases from other LCOs or are outside the RCC boundaries. This is a known issue that happens for added housing units during NRFU. This is another data capture issue where the LCO was incorrectly captured for the added housing unit. There is no viable solution to transfer these cases to the appropriate LCO. Please instruct the LCOs to PASS these cases and include in the Notes the reason for the pass is the case is outside the LCO/RCC boundaries.

4. Reminder on handling duplicate D-1282Ms
This is a reminder to the LCOs to ignore the D-1282Ms that are duplicates. There might instances where MaRCS created 2 or more D-1282Ms for the same case ID. Please inform the LCOs to reinterview only one of the cases and to ignore all other possible duplicated D-1282Ms.

5. Update on cases not showing in PBOCS when a D-1282M exists in MaRCS
We got confirmation that MaRCS has passed all information to PBOCS as of 6/29/2010. From now on, the sponsor division will monitor that PBOCS receives the data from MaRCS and will inform QAB when PBOCS did not acknowledge receiving the data. We will inform the regions when the MaRCS cases were not received in PBOCS and provide guidance when this happens.

Also, DOTS staff will send back to the LCOs the Remedy tickets created when the case exists in MaRCS and not in PBOCS. The LCOs will be asked to see if the information is in PBOCS, as we have been given confirmation the information from MaRCS was acknowledge in PBOCS as of 6/20/10.

Unless QAB sends information to the regions that PBOCS did not acknowledge the data, a case not appearing in PBOCS is a PBOCS issue and not a MaRCS issue. Please inform the LCOs to submit the Remedy tickets to PBOCS and not MaRCS.

6. MaRCS clerk observation forms for both UE and NRFU
We have been told that MaRCS observation forms have been sent to NPC along with the NRFU enumerator observation forms. Please ask the LCOs not to send to NPC the MaRCS Observation forms. QAB will soon issue a disposition ops log for these forms and all other forms used in the investigations.

If you have any questions please contact Hector Merced or Vance Davis at 301-763-8822 or email fld.quality.assurance.branch@census.gov
07/01/2010 – New ops log for July

ATTENTION : 2010 Census Managers

SUBJECT: Clarification on 6/30/2010 ops log (Selecting additional cases for supplemental reinterview — Urgent Request)

ACTION: Please share the information with the appropriate field staff

Many of the regions have said that some of the cases for this special project cannot be sent to supplemental RI. The RMQAs need to check that the LCOs followed the following steps before sending the case IDs to the QAB branch as invalid case IDs. There are 4 possible reasons these cases cannot be sent to reinterview–the case has an invalid applicant ID, the case does not exist in MaRCS, the case has already been reinterviewed, or the case is ineligible for reinterview. All these scenarios are explained below.

The first step they need to do is check the case exists in MaRCS. This is done by clicking on the Case Search option at the top of the Welcome screen. The person selecting the supplemental case can then check if the case exists by entering the case ID in the Case ID box and ensuring the All Cases radio button is selected. If the case exists, please check that the Enumerator Name column has an enumerator name in it. If it does not, this is a case that has an invalid applicant ID and cannot be sent to RI. Please send these case IDs to the QAB branch. If the case search does not bring a case (the screen is blank for that case), then the case does not exist in MaRCS. Please send these case IDs to the QAB branch.

Also check in this screen if the case has already been sent to RI. The screen will show in the Outcome column the final outcome code assigned to the case. For this case, the RMQA needs to update the spreadsheet to record the results of this case. Please also send these case IDs to the QAB branch.

If the case exists, then the clerk selecting the supplemental cases need to be back at the Welcome screen to start the process of selecting the supplemental cases. At the Welcome screen, they need to click on Select RI Cases at the top (in the Menu bar). This will bring up the Select Supplemental RI Cases screen. The next step is to select the enumerator for the selected case. This is done by clicking on the drop down box labeled Select an Enumerator. It is likely that the first several entries on this drop down box are those cases with invalid IDs. Please ensure the clerk selecting the cases scrolls down the list until the enumerator name is found. When the enumerator name is found on the drop down box, click on it to bring up the cases for that enumerator. The clerk needs to scroll down the list until he/she finds the case. MaRCS will show a certain number of cases per screen, please ensure the clerks goes through all the screens with cases. This is done by clicking on the pagination links at the top right corner of the screen. Once the case/s are found, click on the Select column check box to send the case/s to supplemental RI. Please remind the LCOs not so select a precipitating case in the Enter Case Selection Details screen. The note the clerk can enter there can be “Special project.”

If after the clerk goes through all the screens looking for the case ID and the case is not included for the enumerator, the case then is ineligible for RI. Please send these case IDs to the QAB branch.

We do not know at this point if these cases will be replaced with other cases. We will let the regions know if we get replacement cases for these invalid case IDs.

If you have any questions please contact Hector Merced or Vance Davis at 301-763-8822 or email fld.quality.assurance.branch@census.gov

MyTwoCensus Scoop: Census Bureau regional partnership coordinator running as a Democrat for New York State Assemblyman while still on the job

Tuesday, July 27th, 2010

UPDATE: At 10:00, a credible e-mail came in to the MyTwoCensus inbox stating that Mr. Dominguez was upset at his office. At 10:50, I spoke with Steve Jost, Associate Director of the Census Bureau, who informed me that Mr. Dominguez is no longer employed by the Census Bureau. Presumably, he was fired as a result of this scoop.

Rafael Dominguez, a New York-based regional partnership coordinator for the US Census Bureau since early 2008 has filed a petition to run as a Democrat for Assemblyman for New York’s 82nd District. Yet, as Census Bureau Associate Director Steve Jost recently commented on a MyTwoCensus.com post, the Hatch Act, “prohibits federal employees from engaging in partisan political activities while on duty.”

The problem is not that Mr. Dominguez is running for office, the problem is that he is running for office while an employee of the federal government and campaigning on the Census Bureau/taxpayer’s dime. MyTwoCensus.com has also learned that other Census Bureau employees who are underlings of Mr. Dominguez have been performing campaign activities while on official Census Bureau duty. These employees include other partnership assistants in the New York area:  Ed LaFranco and Adrian Tapia.

New Yorkers should be entitled to a partisan-free census, and Mr. Dominguez’s overt Democratic Party affiliations require the Census Bureau to fire him immediately. MyTwoCensus has subsequently learned that Mr. Dominguez used his (massive) budget for partnership materials to fund events and organizations that will benefit his political campaign.

Admittedly, it will be difficult to prove that partnership  funding was diverted for specific purposes that relate to the campaign, but such activities should immediately be scrutinized and audited more thoroughly than they already are. (MyTwoCensus.com has learned that the New York Census Bureau’s partnership office is currently undergoing a major audit. Perhaps this audit is directly tied to Dominguez and his misuse of funds, but more likely it has to do with rampant excesses by the Census Bureau’s partnership specialists.)

Here is the photographic evidence of the campaign activities that Mr. Dominguez has been engaged in while a Census Bureau employee:

Note the Census Bureau’s extensive partnership budget that includes $120 million from the stimulus package:

Picture 14

Announcing the MyTwoCensus.com book

Monday, July 26th, 2010

This may come as a surprise, or perhaps it is the next logical step in the life of MyTwoCensus.com. I will likely be writing a book about the 2010 Census in the near future. I am hoping to interview dozens of 2010 Census employees from all regions/positions for this work. Please shoot an e-mail to mytwocensus {at} mytwocensus.com if you are interested in sharing your stories! Please provide your contact information.

Many thanks,
Stephen

Field Verification: Your comments please

Friday, July 23rd, 2010

As a reader noted to me, the Vacant/Delete thread is morphing into the Field Verification thread. Let’s start a new thread here to specifically focus on Field Verification thoughts, complaints, etc.

Enjoy the weekend!

The latest update on the Brooklyn 2010 Census falsification scandal (Price Tag: $250K)

Thursday, July 22nd, 2010

MyTwoCensus has been informed that Census Bureau employees have been lifting information off the Internet and falsifying forms at locations throughout the country. Whistleblowers should not hesitate to contact MyTwoCensus.com immediately. Your confidentiality will be 100% maintained.

On Monday, July 19, 2010, the House Committee on Oversight and Government Reform held a hearing entitled, “Is Brooklyn Being Counted? – Problems With the 2010 Census” to examine a recent incident involving two senior managers at the Brooklyn North East Local Census Office who were fired for fraudulently completing census surveys.  The hearing examined the steps the Census Bureau is taking to ensure the accuracy of the 2010 count. The New York State Congressional Delegation has been invited to participate in the hearing.

The hearing was held on Monday, July 19, 2010 at 10:00 a.m. in the courtroom of Brooklyn Borough Hall, located at 209 Joralemon Street, Brooklyn, NY.

The witnesses who testified were:

Dr. Robert M. Groves
Director
U.S. Census Bureau

Mr. Todd J. Zinser
Inspector General
U.S. Department of Commerce

Mr. Lester A. Farthing
Regional Director
U.S. Census Bureau NY Regional Census Center

Opening Statement of Chairman Edolphus Towns

Opening Statement of Subcommittee Chairman Wm. Lacy Clay

Opening Statement of Rep. Yvette Clarke

Prepared testimony of Dr. Robert Groves

Prepared testimony of Mr. Todd Zinser

According to the New York Daily News:

The bungling was first uncovered last month when two census managers were discovered faking surveys by lifting information off the Internet.

Brooklyn Northeast census manager Alvin Aviles and assistant Sonya Merritt were axed – and 4,200 questionnaires had to be redone.

Redoing the phony forms – which is almost complete – will cost taxpayers $250,000, Groves revealed.

To make matters worse, a whistleblower recently alerted officials that some of the new surveys also were fudged by workers who took their best guess when no one answered the door.

The workers estimated the number of people living in a home based on information such as names on mailboxes, Groves said at the hearing.

“This … is a clear violation of procedures,” he said.

Groves said the second snafu affected a few hundred households. He blamed the mistake on confused workers who misunderstood instructions.

The bureau is investigating whether information was faked in any other offices in Brooklyn or around the country.

He promised the bureau will come up with an accurate count and said that the recount of all 4,200 surveys will be done in a few days.

“I want to say how troubled I am that this occurred,” Groves said. “This activity violates all the principles for which the Census Bureau stands. It is an abhorrent act.”

According to Gothamist:

Census Recounters Messed Up Recount, Re-recount Planned

Those Brooklyn Census workers really don’t want to lose their jobs. After being instructed to redo more than 4,000 falsified Census forms, workers at the Brooklyn Northeast Census office botched the corrections and must complete the forms a third time.

One office worker recently alerted officials that some workers were fudging answers when people wouldn’t answer their doors—exactly what managers Alvin Aviles and Sonya Merritt did to get themselves fired and start this whole mess in the first place. The best part is the whole $250,000 SNAFU could probably have been avoided, since Census workers are allowed to leave questions blank if they cannot obtain the information by either first person or “proxy” interviews.

At a hearing yesterday regarding the first set of faked forms, Congressman Ed Towns said, “I represent a district that is comprised of a number of so-called ‘hard to count’ communities…These communities present challenges to the Census Bureau, but these challenges must be met.” Census Bureau Director Robert Groves says the second round of mistakes were caused by confused workers who misunderstood instructions, and that it should be worked out shortly. Still, he said, “I want to say how troubled I am that this occurred. This activity violates all the principles for which the Census Bureau stands. It is an abhorrent act.”

ABC affiliate says Fresno Census Bureau faces discrimination complaints

Thursday, July 22nd, 2010

FRESNO, Calif. (KFSN) — Federal investigators are looking at the Fresno offices of the U.S. Census Bureau after receiving a number of employee complaints.

Investigators with the Commerce Department have been examining Fresno-area operations for the past several months. The complaints range from discrimination and bad management.

Investigators say two Caucasian workers who were let go say Hispanic employees were routinely favored for assignments over older, white workers.

The woman who oversees the Fresno Census offices says the census has been managed professionally and according to agency policies.

A former Census Bureau employee speaks out…

Sunday, July 18th, 2010

A letter from the Lake County Record-Bee has drawn our attention.  A former enumerator writes:

Hello, I am (or was) a census enumerator and wrote a letter to Dr. Groves, The chief director of the 2010 Census, however I am unable to find his address or e-mail address, so I wanted to share my thoughts with others. It’s about my recent experience with working for the census bureau.

If I could reach Dr. Groves I would tell him the following: Hello, Dr. Groves, this is enumerator No. 3749397 coming to you out of area No. 2714. CL No. 0504.

I have been searching for someone who could address my concerns regarding the way the completion of NRFU was handled; the employment status of most of us enumerators.

It would seem a majority of us were told we would be participating in the completion of what my crew leader called “phase two” and would not be out of a job come July 22. I myself even received an extension of said temporary employment in my mailbox just a few days thereafter, and therefore remained unconcerned with procuring another job, career or any such form of income, assuming I would be continuing onto the next phase of the census and would be rather busy in the following months.

Now, personally, I have not received any further communication from office No. 2714 in regards to my continued or discontinued employment, and have made several attempts to contact them, in which case they have simply told me to ask my crew leader, who did not have any information at all.”….”I have just called my crew leader worried, as my last check will be coming in the mail this Wednesday and it will simply not be enough to get us through the month, and she informed me that if I was not called on Friday I would not be working Monday. It appears the bureau had called and selected workers completely at random, much like some sort of sick lottery and I was simply unlucky. Despite receiving an extension and the assurance of my crew leader, and others, despite being a hard and dependable worker most unlike the rest of my team and despite pushing and waiting for some form of contact from the Census Bureau, I am now unemployed and yet, technically employed until Aug. 22 thanks to your worthless extension.”

The EEO data I have been waiting for has arrived…

Wednesday, July 14th, 2010

Thanks to Michael Cook of the Census Bureau’s Public Information Office, I was able to obtain the most up-to-date data on EEO complaints. I have been waiting for the Census Bureau to get me this data for a long time now, and I’m glad that it’s here. As you will see, the number of complaints related to the decennial census is quite large. If you filed a complaint, please comment here about how the process has turned out for you and what your experience has been like:

Decennial NO FEAR Act data for 2009 and the first two quarters of 2010

Buy official 2010 Census employee gear on EBay.com

Wednesday, July 14th, 2010

Thanks to the reader who noted this in the comments section of a previous post. I have railed on the Census Bureau for a while now about how easy it is for scammers or other individuals to find 2010 Census paraphernalia because the Census Bureau didn’t use proper identifying information for its employees:

MyTwoCensus Editorial: Brooklyn scandal is just the tip of the iceberg

Monday, July 12th, 2010

What happened last month at the Brooklyn LCO was indeed unfortunate. But let us not be naive: Data collection inaccuracies and falsifications are happening throughout the entire New York Regional Area and possibly the entire nation, though perhaps on a smaller scale than in Brooklyn.

There are many luxury rental and condominum buildings where real estate management companies have a strict “no enumerator” policy, as well as tenement buildings  and brownstones where it is impossible to gain access. There are also one or two family houses where it is unclear how many people live there and a knowledgeable proxy could not be located.

For these units, some enumerators went to public search records on the Internet or merely wrote the names off the mailboxes. The mid and upper level census managers encouraged field staff to use techniques to “guesstimate,” creating major operational ambiguity for the once in a decade headcount.

What was acceptable inside the questionnaire was another problem. Most enumerators tried to get all the information but those who went to a proxy who gave them little, no, or inaccurate information, finished their areas quickly. These same field staff were rewarded with more work and allowed to clean up districts that were lagging behind.

These cases are the same ones where quality assurance suspects poor data collection practices or data falsification. However, in some cases re-interview staff are unable to locate the respondent to verify whether the interview was actually conducted and prove it definitively. Many other quality assurance managers are told to “just pass it” or are afraid to accuse enumerators of poor quality work, fearing that they will be stepping on people’s toes.

For two years municipalities and city officials preached about the beauty of the census through media and print advertising. They encouraged people to send back their census forms saying it was the only way to ensure that their residents were counted and for their community to receive the federal funding it was entitled to.

But these city officials did little in the way in forcing real estate management companies and reluctant respondents to cooperate when their participation was required. The fact that the Census Bureau and Department of Commerce made empty threats to fine people for not cooperating and then did not follow through on it shows how poorly 2010 Census data has been managed.

The offices in the five boroughs of New York will be the last in the nation to finish NRFU, whereas most areas were done weeks ago. The few career census employees who valued a fair and accurate count and finished last can not be proud of their work. Those responsible for promoting the individuals won’t let them be proud. When it comes time for their annual performance reviews, the fact they finished last will be reflected poorly and jeopardize their careers.

What happened in Brooklyn should not come as a surprise. In retrospect the Census did what it usually does. It set hard line production goals, held managers and field staff accountable and fired them if they failed to meet these goals with little constructive technical support. Those who work quickly are rewarded with more work with little regard to accuracy.

I dedicate this post to the many crew leaders, field operations supervisors and LCO manager who lost their jobs because they valued a fair and accurate count.

Vacant/Delete Operations…

Tuesday, July 6th, 2010

Sorry for the lack of posts the past few days. I was traveling and am now finally back at the computer. Let’s hear your “Vacant/Delete” questions and comments and get some good discussions started.

(It’s HOT out there…any incidents of heat stroke or dehydration on the job?)

Are you working for the Census Bureau during this holiday weekend?

Saturday, July 3rd, 2010

Let’s here your stories from the field and office.

To all of this site’s loyal readers, have a great weekend and be safe!

LCO encourages enumerators to falsify timesheets…

Friday, July 2nd, 2010

This came into the MyTwoCensus maibox and demonstrates some wasteful habits at the local census office level:

Subject: LCO is encouraging Crew Leaders to have enumerators falsify timesheets

Message Body:

Re:  U.S. Census – Collect $22.75+mileage tomorrow, if you want

Hi team,

Our job is over, but the Census nonsense continues!!!  NRFU is still not finished in other parts of ******** County… and for some reason (come up with your own theory) the LCO is still asking us to consider this past week a “working week.”

They want me to hold a “non-workers meeting” at which every enumerator can turn in a timesheet of at least 1 hour.  I won’t have any news to report at this meeting.  I know that it sounds silly and wasteful, and trust me, this was a subject of heated debate at my last crew leader meeting.  But the bottom line is that the LCO wants this.  So if you want to show up, fill out a timesheet, and get one last paycheck for this week, it will make the LCO happy.  If you’d prefer not to because of unemployment or any other reason, that’s fine too.

Attendance is completely optional.  You don’t need to stay at ******** for a full hour.  All you will need to do is fill out a timesheet, then you’re free to leave.  Of course if you want to stick around for breakfast, you’re more than welcome.

I’ll be back at ******** tomorrow morning (Friday 7/2) from 9:00 – 10:00 a.m.  I will have blank D-308 forms.  Finally, if you do stop by… please bring your ID badge to turn in.  It may save you a trip next week if the LCO asks me to collect badges, which they hinted they might.

Regards,

**********
(***) ***-**** cell
(***) ***-**** home
**********@gmail.com

The Census Bureau’s Equal Employment Opportunity Data: Complaints yes, resolutions no

Thursday, July 1st, 2010

With hundreds of thousands of Americans working for the 2010 Census, there are sure to be some individuals who feel as if they were improperly treated by their employer. Ttoday, MyTwoCensus.com will take a look at the Equal Employment Opportunity Data provided by the Census Bureau.

(Note: We only have data available for the first quarter of 2010, and NRFU operations didn’t begin until the second quarter. As the second quarter ended yesterday, we hope that this information will soon be available.)

During the past few months, MyTwoCensus.com has received dozens hundreds of e-mails from individuals who feel that they have been mistreated or discriminated against during their time as Census Bureau employees.

(Please feel free to share your stories in the comments section.)

MyTwoCensus has also heard from multiple sources that LCOs (local census offices) have done everything in their power to suppress individuals who wish to file complaints with the EEO and prevent them from filing such complaints, thus skewing the data. Given the large number of people who participated in Address Canvassing operations in 2009, MyTwoCensus is actually surprised how few complaints there have been. What disturbs me most is how few claims are actually found to be valid:

Check the data out for yourself here.

MyTwoCensus.com is now working to obtain more detailed information about the nature of complaints and what regions/municipalities they comes from.

MyTwoCensus Investigation: Steve Jost says Aramanda is no longer managing Chicago LCO

Tuesday, June 29th, 2010

MyTwoCensus has been investigating the job history, performance, and current employment status of Joseph Aramanda, the Blago associate who somehow made the miraculous jump from pizza shop owner to Chicago Local Census Office Manager. That this man was in charge of thousands of employees and significant amounts of sensitive data should have raised red flags immediately.

But apparently the Chicago political machine was able to hush these voices until MyTwoCensus stepped in to publicize this corrupt activity and Congressman Patrick McHenry’s office subsequently launched an investigation into this man. Yesterday, Steve Jost, Associate Director for Communications of the Census Bureau, wrote to me, “Mr Aramanda is not managing the LCO and is in a non-working status pending further review.” Now, we’re wondering, is Mr. Aramanda still on the Census Bureau payroll?

According to a response I received yesterday from the Census Bureau’s FOIA office, Mr. Aramanda started work at the Census Bureau on November 2, 2009. This was 8 months after Blago was impeached and some 6 months after he was indicted. It is unacceptable that a man so closely tied to a major political scandal was approved to run the 2010 Census operations of the city of Chicago. Those who hired him should be investigated for not following proper human resources practices.

Updates/claifications on the following in the comments…

Additionally, if my memory serves me correct, the Census Bureau’s job application asks specifically if one has been involved in any political activities. Did Mr. Aramanda lie on his job application or did the Census Bureau hire a man who was widely known to be deeply involved with the Illinois political machine?

Census Bureau re-interviewing thousands of people in Brooklyn

Friday, June 25th, 2010

Well, folks, you heard it here first. (Don’t forget that!) Now, let’s hope that the New York news organizations will pick up on the following info. As usual the Census Bureau releases critical information on a Friday afternoon in the summer time hoping that the media mavens in New York are already on their way to the Hamptons and will forget about this by Monday. How much will this operation cost taxpayers? Will the fired officials be charged with crimes? Here’s a Census Bureau Press Release:

Brooklyn Households May Get Additional Visit From Census Bureau

Quality checks reveal work must be redone to ensure complete accurate count

WASHINGTON, June 25 /PRNewswire-USNewswire/ — The U.S. Census Bureau today announced that checks on the quality of some of the work in the Brooklyn North East local census office (LCO) have led to a replacement of the management of that office, and to the judgment that at least 10,000 household interviews will have to be redone to ensure a complete and accurate count.

(Logo: http://photos.prnewswire.com/prnh/20090226/CENSUSLOGO)

(Logo: http://www.newscom.com/cgi-bin/prnh/20090226/CENSUSLOGO)

“I want to stress that our highest priority is to get a complete and accurate count in 2010 for Brooklyn, and while I regret some of the work must be redone, I’m sure the people of Brooklyn share in the goal of getting this right,” said Regional Director Tony Farthing.

Census officials from the New York Regional Office and the Suitland, Maryland headquarters visited the LCO this week following up on concerns raised by some employees in the LCO that the management there was not following established procedures. Senior managers confirmed that a variety of training and processing standards had recently been neglected in the LCO.  The New York Regional Office has replaced the LCO management with two experienced managers who are very familiar with the communities in the affected area. The systematic review of processing steps continues, and may lead to more household re-interviews. A physical inspection of a sample of census questionnaires pointed to a recent breakdown and failure to follow quality standards that must be met by every local census office.

Regional Director Tony Farthing said that the new LCO team will be in the field beginning this weekend to ensure all enumerator interviews are conducted properly and that any suspect interviews will be redone with new interviews of the households. He said he felt confident all the work can be completed before the end of door to door enumeration, but that work would continue until the Bureau is satisfied of the quality.

Editor’s note: News releases, reports and data tables are available on the Census Bureau’s home page. Go to http://www.census.gov and click on “Releases.”

A rumor grows in Brooklyn

Tuesday, June 22nd, 2010

Latest Update:

I currently work at Brooklyn LCO 2225. I read on your blog (in the comments section) that someone stated that Jenny Ortiz-Bowman was among the two people fired recently from our office for helping with the faslification. This is untrue. Ms. Ortiz-Bowman has not worked in our office in months and was not part of the falsification of EQ’s. That was someone else. It was the manager who took Jenny’s place, Sonya Merritt, who got fired last week. Jenny was not part of it. In fact, she got fired months ago because she did not want to rush her operation and wanted to do things right.
-Anonymous

UPDATES:

1. Subject: bed bug infestation

Message Body:

rumors aren’t the only thing growing in brooklyn.  at lco 2226, the staff in the admin department are all sitting on plastic covered chairs.  the exterminator brought in the bug sniffing dog and confirmed their department is infested with blood sucking bed bugs.  you can’t make this up!

2. From the comments section:

“Let’s put names to these two losers….Mr ALVIN AVILES and MS JENNY ORTIZ – BOWMAN…..supervised by AREA Manager MS DARLENE LOPEZ…let the games begin LOL”

Any truth to this submission?

Subject: Brooklyn LCOM fired for falsifying EQ’s

Message Body:
At the RCC rumors are flying about an LCOM in Brooklyn that was fired for falsifying EQ’s, payroll and D-291′s.  Please investigate

Census Bureau “Media Specialists” cost taxpayers major $$$$ whenever they travel

Monday, June 21st, 2010

Here is a fascinating story from Louisiana that details an extremely cost inefficient policy…

BY STEPHEN LARGEN

The U.S. Census Bureau is using a travel policy for its media specialists that can cost taxpayers hundreds and even thousands of dollars for a single media interview.

Each time a media outlet like The News-Star requests to interview a census enumerator, a worker who goes door to door in local communities following up with residents who did not mail back their census questionnaires, Census Bureau policy dictates that a media specialist must be physically present at the site of the interview.

The bureau says the policy ensures enumerators do not unknowingly release information about their work that is supposed to remain confidential.

When The News-Star requested an interview with enumerators who are working in local neighborhoods for an update on how the process is unfolding, the bureau responded by flying a media specialist based in New Orleans to Monroe through Dallas.

The specialist stayed in a hotel the night before the roughly 30-minute interview, and used cab rides to travel while in Monroe.

Immediately following the interview with the enumerators, the media specialist headed back to Monroe Regional Airport and flew home

CLICK HERE for the rest of the story…

Washington Post: Tales of abuse against census workers

Sunday, June 20th, 2010

Today, The Washington Post published a very detailed story about incidents involving census workers. Click HERE for the full article. Some highlights:

“So far, the Census Bureau has tallied 379 incidents involving assaults or threats on the nation’s 635,000 census workers, more than double the 181 recorded during the 2000 census. Weapons were used or threatened in a third of the cases.”

“Steven Jost, a spokesman for the Census Bureau, said it is unlikely that the policy prohibiting census workers from carrying weapons will be rescinded.”

“The number of verified incidents might go down after analysis.”