My Two Census

Formerly the non-partisan watchdog of the 2010 US Census, and currently an opinion blog that covers all things political, media, foreign policy, globalization, and culture…but sometimes returning to its census/demographics roots.

Archive for the ‘Popular’ Category

MyTwoCensus Editorial: 2010 Census work should be suspended for Memorial Day

Friday, May 28th, 2010

MyTwoCensus has received numerous tips that Census Bureau offices will be open on Memorial Day and that enumerators will be out counting households. MyTwoCensus strongly disagrees with this decision to operate on Memorial Day for many reasons. First, Memorial Day is FEDERAL HOLIDAY, and the 2010 Census is a federal government operation. Second, Memorial Day is a time to show respect to veterans, living and dead. Third, Memorial Day is a time when not many people will be at home anyway. American tradition dictates that families and friends gather at parties that can be held in private, on beaches, in parks, and other public spaces. Enumerating on this day will likely be a major waste of time and money because few people will be at  home to answer their doors. Additionally, if all other federal workers receive Monday off, why should Census Bureau employees be held to a different standard?

Washington Post: Stricter hiring rules at the Census Bureau

Thursday, May 27th, 2010

In response to recent incidents and pressure from lawmakers, Census Bureau Director Robert M. Groves has made hiring rules more tough. MyTwoCensus has for more than a year exposed holes in the Census Bureau’s hiring plan and fingerprinting procedures, so this shouldn’t come as a major surprise. However, this action may further fuel the class action lawsuit against the Census Bureau. Here’s the latest from Ed O’Keefe and Carol Morello of The Washington Post:

The Census Bureau is adopting stricter rules for screening new hires after a registered sex offender using an alias got a job as a census taker, the bureau’s director said Wednesday.

Robert M. Groves said that from now on, applicants whose name, age, gender and Social Security number don’t all match background records will be held up for more investigation instead of being sent on for FBI fingerprint checks. Applicants whose fingerprints are not legible, as sometimes happens with older people whose ridges have worn down, will not be hired until their identities and backgrounds can be checked.

And when there is any “evidence of criminality” by a census worker, Groves said, there will be swifter invention to get them off the streets.

“These three things are good things to do,” said Groves, speaking at a Fairfax event that aimed to encourage Asian Americans to open their doors to census takers and answer their questions. “People should know that the person coming to your door won’t harm you.”

In early May, a woman in Pennsauken, N.J., who was home alone with her toddler son, opened her door to a census worker who asked for the names and birth dates of everyone residing there. Thinking he looked familiar, the woman checked the sex offender registry site after he left and recognized the man under a different name than the one he had given her.

Census officials said the man had passed a name check but failed a fingerprint check and was fired in the first week of May, apparently after he had visited the woman’s home. The man was charged with using a fake Social Security number in his census application.

In a separate incident, a census worker in Indiana was charged with raping and beating a disabled woman in early May when he allegedly returned to the house after first visiting on an official call as a census taker.

The Census Bureau has hired about 635,000 people to make house calls to people who did not send in their census forms by the end of April. This phase is more than half completed, and is scheduled to continue into July.

Daily Sound Off: The Plight of the Crew Leader

Wednesday, May 26th, 2010

Many readers have suggested that during these NRFU operations MyTwoCensus should provide a place strictly for workers to vent their frustrations, whatever they may be. I will start taking the best e-mail that I receive each day, publish it here, and hopefully readers will also vent a bit in the comments section. Here’s the inaugural e-mail:

In the past week, I have been told that:
1) NRFU is winding down and our CLD’s should wrap everything up by:
a) 5/26
b) 5/28
c) 6/7
d) 6/18
2) That I must complete enumerator progress reports on a daily basis [In the past week, CLs have received 5 different versions w/varying rubrics to track enumerator progress in this new paperwork about paperwork].
3) That my top priority should be:
a) completing/submitting EQ’s
b) completing/submitting binders
c) completing/submitting D-308′s
d) calling new enumerators, only to inform them I have no work for them but they can come to CLD meetings to get their min. hours each week. (I am also required to observe them in the field and then have them share a binder w/one of my regular enumerators, even though remaining EQ’s in my CLD are few and far between.)
4) That my other top priority is to complete various forms of paperwork about completing tasks listed in 3)a-d every day and submit all information to the LCO w/in 24 hours of the date completed.
5) That I am not authorized for overtime, and should delegate more work to my CLA.  Also, that my CLA is not authorized to sign anything that needs to be signed and submitted in order too accomplish task 4).

I also found out that CLs in earlier operations were making $2.00/hr more.

Although I realize that I am “guaranteed” up to 40 hours each week, I make $1.50 more than my enumerators and am expected to take on a level of agita that almost makes unemployment more attractive than a weekly paycheck.

Photo of the Day: Waste on the streets of New York

Wednesday, May 26th, 2010

UPDATE: I have word that the New York regional office is up in arms over this photo. Please note that I received it from a college friend who does NOT work for the Census Bureau. I don’t want anyone to be falsely accused/needlessly fired over something that they didn’t do…

423 West 127 Street, New York, New York

Multiply this by the 494 local census offices around the country…and know that this happens on a daily/weekly basis.

Federal investigation of Census worker?

Sunday, May 23rd, 2010

A civil-liberties group in VA is asking for a federal investigation in the case of one enumerator who reportedly, after being told that the homeowner was unavailable, stuck his foot into a closing door, entered the home, and insisted to the homeowner’s son that he looked Hispanic (even after being told he is half-Chinese.) The civil liberties group is right that there are constitutional concerns regarding a government worker impinging on a home’s privacy in such a way. However, shades of gray have to be admitted. The enumerator is a government employee, yes, but in all likelihood he wouldn’t have been for much longer even if isn’t fired from this. Enumerator training obviously was not effective — but at what point is it his OWN error rather than that of his trainers? We could have a federal investigation into this guy, but we may have an easier time if we just fire one irresponsible guy.

From Charlottesville, VA’s DailyProgress.com:

Local group wants investigation into complaint of agressive Census worker

By TASHA KATES
Published: May 18, 2010

The president of a Charlottesville-based civil liberties group is pushing for a federal investigation into a report of aggressive behavior by a U.S. Census Bureau worker during a visit to an Albemarle County home.

In a letter John W. Whitehead mailed Tuesday to U.S. Rep Tom Perriello, D-Ivy, he writes that the worker may have violated Fourth Amendment rights by entering a family’s home without permission. The worker also asked questions about ethnicities beyond what is required for the census, Whitehead said in the letter.

“For a government agent to enter a private citizen’s home without invitation and against the wishes of the resident not only indicates a trespass but raises grave constitutional concerns,” wrote Whitehead, who is with The Rutherford Institute.

Tony Jones, a Census spokesman, said the agency hadn’t heard of the incident before Tuesday. He said the employee in question still works for the Census Bureau and likely will receive more training.

“We certainly apologize if anyone has been offended by this particular census taker’s actions,” Jones said. “We strive every day to do a better job, and we promise to do better going forward.”

According to White-head’s letter, a census taker came to Susan Broadwa-ter’s home on May 10 to conduct the survey. Broadwater’s 19-year-old son said his mother was unavailable, asked the man to come back and started to close the door.

“The Census Bureau worker, insistent that the son answer the questions, stuck his foot in the door and illegally entered the premises of Ms. Broadwater’s home,” the letter said.

Whitehead’s letter said the worker “began to vigorously question” the teenager about his ethnicity. The employee reportedly told the boy that he looked Hispanic or Latino after being told that the teenager was half Chinese. The man told the worker that no one in the home was Hispanic or Latino, the letter said, but the employee continued to question him about the presence of Hispanic/Latino people in the home.

Broadwater didn’t immediately return a call seeking comment for this story. Jones said that enumerators receive a week of training, during which time they are told to only conduct the questionnaire in the doorway because of concerns about census worker safety.

When asked what census workers are instructed to do when they think a respondent is lying, Jones said enumerators are instructed to use the 10-question form as the script for the interview.

Jessica Barba, Perriello’s press secretary, said the Charlottesville office is getting a Privacy Act consent form from Broadwater so that the congressman’s office can start making inquiries to the U.S. Department of Commerce, which oversees the census.

Jones said census workers are supposed to identify themselves, show their ID badges and share the name and phone number of their supervisor with respondents before asking questions. Whitehead said if a census worker tries to enter a person’s home, the person should ask them to leave and contact police if the worker remains.

Anyone who has a complaint or question about the census may call the Charlotte-based regional census center at (704) 936-5300, Jones said.

A Yuba City, CA woman was shot and killed after a Census visit

Friday, May 21st, 2010

The story is tragic and bizarre — after residents pointed a gun at a Census employee, attracting police to the area, a woman refused officers’ demands to lay down a shotgun she was carrying and was shot. It’s sad that an irrational fear of Census takers seems to have fueled gun threats yet again, and it’s even sadder that it had to result in the loss of a life this time. From Appeal-Democrat.com:

Woman shot, killed by Yuba City police

May 21, 2010 11:18:00 AM

A 67-year-old Yuba City woman was shot and killed by officers when she pointed a shotgun at them and refused to put it down, according to Yuba City police.

Victoria Helen Roger-Vasselin was pronounced dead late Thursday at her home at 764 Mariner Loop in an affluent neighborhood on the city’s far south side.
Roger-Vasselin was the sister of the late Thomas E. Mathews, a Yuba County judge and district attorney.

“They shot her dead,” Roger-Vasselin’s distraught son said outside the house Friday morning.

“I think she was just startled” by late visits to her home, he said.

Before he could give his full name, a relative or family friend took him by the arm and led him inside, shutting the door.
Officers went to the Mariner Loop home after receiving a call at 9:04 p.m. about weapons being brandished.

A U.S. Census worker “had been confronted by residents who pointed a firearm at the worker and said they would not answer any questions and closed the door,” said police spokeswoman Shawna Pavey.

When two male officers arrived, 51-year-old Lionel Patterson answered the door, armed with a handgun, police said.

“As officers were dealing with the male, a female approached the door with a shotgun and ignored officers’ orders to release the weapon. As the female advanced on officers, she continued to point the shotgun at officers in a threatening manner and the two officers fired their service weapons, hitting the female,” police said.

Both officers fired their guns, said Pavey, adding she didn’t believe Roger-Vasselin or Patterson fired.

Both officers were uniformed and clearly identifiable as police, Pavey said.

Pavey said toxicology testing after an autopsy Friday morning will determine if alcohol or drugs were factors in the incident.

The officers have been placed on routine administrative leave while the Sutter County District Attorney’s Office investigates the incident.

A neighbor, Bob Dhaliwal, said he was in bed when heard people, including one woman, shouting and yelling, followed by five or six shots. When he came outside, officers with guns drawn had the male suspect on the ground, then took him away in a patrol car, he said.

“All I saw was him being arrested. I assumed he shot somebody,” Dhaliwal said.

Patterson lives at the same address. Pavey and neighbors said it wasn’t clear what the relationship was between him and Roger-Vasselin.

Dhaliwal and other neighbors said they didn’t know Roger-Vasselin well.

“She kept to herself,” Dhaliwal said.

One neighbor, who declined to give her name, described Roger-Vasselin “pleasant but reserved,” almost reclusive.

“She was much more social when she moved first moved in. The economy was better then,” the neighbor said.

Neighbors said they had also received nighttime visits from a female census worker.

Roger-Vasselin owned the house for about three years but rented it for about six months while she worked in Hawaii, returning to Yuba City six to nine months ago, the neighbor said.

When her mother, Lillian Mathews-Crumrine, died in 1998, Roger-Vasselin lived in Kauai, Hawaii.

When the former judge, Thomas E. Mathews, died In 2005, Roger-Vasselin was living in San Francisco. Then 63 and a regional membership executive at the Ritz-Carlton Hotel, she was one four employees involved in an age- discrimination lawsuit against the Marriott Corporation.

MyTwoCensus Editorial: For the sake of employees, tell the truth about how long NRFU operations will last

Thursday, May 20th, 2010

MyTwoCensus has received confidential reports from multiple Census Bureau officials that non-response follow-up operations in many parts of the country are winding down. By law, the Census Bureau can only contact non-responders three times in person and three times by phone — even though MyTwoCensus is currently investigating whether additional illegal contacts are taking place.

Because of the Census Bureau’s computer failures, the 2010 Census may be coming in over-budget (apparently $15 billion wasn’t enough cash…). Since the Census Bureau doesn’t want to take yet another scolding from the Inspector General and the Government Accountability Office, they may try to abruptly end the 2010 headcount ASAP.

With half a million workers on the streets during this large-scale operation, there is significant amounts of confusion about how long jobs will last. Lying to Census Bureau employees, who very well may lose their jobs within the next one or two weeks (by the end of May) is not the answer. Yes, these jobs are temporary, but working through the end of July meant an additional two months of security and stability for many individuals employed by the Census Bureau who may have quit lower paying jobs to take on these positions. Additionally, it seems to be that thousands of individuals went off unemployment to take their Census Bureau jobs. These people should not have been told that they would have 6-8 weeks of work if they really only have 4 weeks of work.

Social networking is bad! (says the Census Bureau)

Wednesday, May 19th, 2010
An anonymous Census employee sent SRM a tip about a few flyers the Bureau sent along with their paychecks (finally). One flyer covered driving safety (and please, everyone, do take care while driving). The other covered the ethics of social networking, and unfortunately it came to the conclusion that it’s bad. Sorry Morse, time to close up shop! (Note: That was a joke.)
Email excerpt:
It’s funny how it is implied that criticizing and talking to outsiders about the incompetence of the census machinery and brass is punishable with jail and fines, when in reality, it only applies to title 13 of USC in regard to respondent information and personally identifiable information.  The census own manuals have a section devoted to the rights and protections afforded to whistleblowers.  They also imply that because we are paid government employees, that it is unethical for us to publicly humiliate and or expose the ineptness of our employers.  Nice try.  There is no law preventing anyone from writing in their personal capacity, but it is implied that it is wrong, unethical, and just not cool.
And from the reminder itself (no emphasis added):
CONFIDENTIALITY AND ETHICS REMINDER
Social Networking and Census Employment
As personal blogging, tweeting, social networking sites have become more common and popular, it
is not unusual for Federal employees to have an opportunity to write about their work and their
employer in a public forum.  Please be aware you cannot disclose any nonpublic information that
is protected by statute.  You also cannot receive payments for writing about Census programs or
operations or about assignments you have been given as a Census employee.  In addition, you
must be careful to ensure that there is no appearance created that you are writing on behalf of the
Bureau of the Census, the Department of Commerce, or the United States Government when you
are writing in your personal capacity.
[...]
These restrictions on writing and publications are in addition to the life-time oath you took to
uphold the confidentiality of census information.  Any wrongful disclosure of confidential census
information subjects you to a fine up to $250,000, imprisonment up to five years, or both.

Former Census Bureau statistician denounces Census Bureau Director’s words as misleading to the public

Wednesday, May 19th, 2010

Census Bureau Director Robert M. Groves keeps a blog on the Census Bureau’s web site. Adeline J. Wilcox, a former Census Bureau employee has informed MyTwoCensus of misleading statements on Dr. Groves’ May 14, 2010 post about data collection. Ms. Wilcox states the following about this post headed “Computer-Assisted Data Collection”:

The survey methodology term “Computer-Assisted Data Collection”describes the use of laptops or mobile devices to collect data from survey respondents. It also describes self-administered online surveys and telephone surveys in which the telephone interviewer reads the script from a computer monitor and enters the responses into the computer. “Computer-Assisted Data Collection” means NO PAPER.

The 2010 Census is not using “Computer-Assisted Data Collection” for NonResponse FollowUp (NRFU).  The 2010 Census NRFU operation is paper-based.

Groves wrote:

“Several times in my career, I have experienced first-uses of complicated survey data collection systems. The first use is rarely a pretty affair, mainly because of the difficulty of designing testing regimens reflecting all the combinations of steps that occur in real production with thousands of diverse users.”

This is at best misleading.  His statement is relevant to “Computer-Assisted Data Collection” but has no relevance to the troubled 2010 Census paper-based NRFU operation and the Paper Based Operations Control System known as PBOCS.

MyTwoCensus Investigaton: Are Census Bureau enumerators attempting to go to each residence more than three times (the maximum number of visits as stated by law)?

Tuesday, May 18th, 2010

UPDATE: MyTwoCensus has learned from a Census Bureau official who has requested anonymity that in urban areas, because the travel time between units is negligible, Census Bureau officials have been visiting units up to six times. Large municipalities, particularly those with low participation rates thus far, are fearful of undercounts, so they welcome these measures.

MyTwoCensus has learned from the blogosphere and from anonymous tips (a new feature on our updated contact page) that Census Bureau employees, who are permitted a maximum of three personal visits and three phone calls to each residence that has not returned their 2010 Census forms, have actually visited residences upwards of six times. (We blame Census Bureau officials, not the enumerators!) Yes, these are your tax dollars at work. Here’s the law, as taken from the Census Bureau’s web page:

We have perused the blogosphere to discover that a Census Bureau employee in Chicago has reported the following problems on her blog:

Shifting Census Rules: Six Visits Becomes 36 Points of Contact. Or: WTF?

We learned in training–over and over and over again–that we’re allowed three personal visits and three phone calls. I’ve blogged about this before, because about a week ago, when we started turning in forms with three personal visits and no actual contact, they changed the rules. That’s when we were told six personal visits, despite what had been burned into our brains in training.

Well guess what’s happening now?

Enough time has lapsed that those six visit EQs are coming back and a few of them still haven’t been able to find a proxy or a respondent. In most cases, in my district, they’re in locked buildings with no access to any kind of entry, and no neighbors. My enumerators have tried calling Realtors listed on the signs but they won’t call back. We’re all assuming that the buildings are vacant, but the LCO doesn’t like that.

So now they’ve said that for every single visit our enumerators should be knocking on the doors of six neighbors. By the time they’re done they should have 36 point of contact. THIRTY SIX POINTS OF CONTACT. A close-out, they stressed to us, is very, very, very rare.

Now, let’s set aside the fact that this is stalking, it’s creepy and it’s absolutely and completely ridiculous.The thing that gets me is that, of all rules they can change, I don’t think they should be screwing with the manuals.

How many times were we told to stick to the script? That these had been tested, researched, shot into outer space, all that crap, and that they KNOW that this works the best way. With three personal visits and three calls I can see their point. Much more than that is going to be the law of diminishing returns.

Not that you can reason with these people.

Are these type of shenanigans happening in other areas as well? Please leave your comments below to alert the public and the government officials who read this site where and when similar activities are taking place.

This post is dedicated to the Census Bureau’s Associate Director of Communications Steve Jost: More pay delays for Western North Carolina census workers

Saturday, May 15th, 2010

Even though spin doctor Steve Jost, tried to Jost-ify the Census Bureau’s failure to pay its employees properly and on time in the comments section of this blog, this latest report from North Carolina details how Congressman Heath Shuler had to step in to enable emergency checks to be issued to Census Bureau employees — checks that are yet to arrive. Thanks to Julie Ball of the Citizen Times for the following:

ASHEVILLE — Some Western North Carolina census workers are still waiting on emergency checks after payroll problems caused some workers to get no or only partial pay this week.

Karla Gay, local census office manager for the city office, said those workers should have the emergency pay by next week, but she could not say for sure when.

“I know that there are people who are living paycheck to paycheck, and it’s very important. I want them to know we are doing everything we can,” Gay said Friday.

Workers who didn’t request emergency pay won’t get caught up on their pay until Wednesday, according to Gay.

“At this point, what we are telling folks really is to sit tight … people will be paid on Wednesday,” said Tony Jones, with media relations for the Charlotte Regional Census Center.

U.S. Rep. Heath Shuler sent a letter Friday to U.S. Census officials urging them to resolve the problem.

Gay said between 5 and 8 percent of 1,100 workers who are doing census work in 11 WNC counties had pay problems, getting either no pay or partial pay Wednesday. She could not say how many of them requested emergency pay.

Of five states covered by the Charlotte regional office — North Carolina, South Carolina, Kentucky, Tennessee and Virginia — the pay problem only occurred in the Asheville and Charlotte offices, according to Jones.

Jones didn’t have an exact count, but said between 1 and 4 percent of the 1,300 workers in Charlotte either didn’t get paid or got only a partial payment.

Census officials have attributed the pay problem to incomplete or unsigned pay sheets and problems with bank account numbers submitted by workers. But at least one worker has said there were no problems with her paperwork.

“We also had challenges here in the office with getting the volume of work in because it came in late,” Gay said.

Unlike the 2000 Census when workers submitted weekly pay sheets, census workers must fill out and sign a pay sheet every day they work. Each individual sheet must then be audited.

Jones said there are people working “24-seven” on nothing but payroll.

Some WNC workers who didn’t get paid have contacted Shuler’s office and U.S. Sen. Kay Hagan’s office to complain about the problem.

Stephanie Allen, spokeswoman for Hagan, said the office is turning the information over to U.S. Census officials.

Julie Fishman, communications director for Shuler, said if census workers are having trouble with their pay, they can call Shuler’s office at 252-1651 and leave their name and the city/town they are working in.

Shuler’s office is compiling the information and will send it directly to Charlotte.

Census Director Robert M. Groves Lies: The Census Bureau’s software, IT, and computer problems are NOT fixed

Friday, May 14th, 2010

Earlier this week, Dr. Robert M. Groves told NextGov that the Census Bureau’s infamous computer problems with the paper-based operations control system (PBOCS) software were fixed. He even went so far as to have a memo, obtained by MyTwoCensus, sent by his underlings to Census Bureau officials throughout the country, relaying this information:

Attention: Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.

Update: The technical team is ready to implement the fix for performance issues.  In order to do so, the system will be brought down at 6:45 PM ET.  All users need to log off prior to this time and remain out of the system until further notice.  This process should take approximately two hour and once the system is available, there will be a staggered log-in.  DOTS will send out another message regarding when PBOCS will be available and the staggered log-in schedule.


From:

TMO Decennial Operations Technical Support 2010/BOC

To:

TMO Decennial Operations Technical Support 2010/BOC@BOC

Cc:

Alan J Berlinger/DSCMO/HQ/BOC@BOC, Annetta Clark Smith/DMD/HQ/BOC@BOC, Arnold A Jackson/DMD/HQ/BOC@BOC, Barbara M LoPresti/TMO/HQ/BOC@BOC, Brian E McGrath/DIR/HQ/BOC@BOC, Bridgette M Hendricks/FLD/HQ/BOC@BOC, Chad G Nelson/TMO/HQ/BOC@BOC, Curtis L Broadway/DSCMO/HQ/BOC@BOC, dcurtner@harris.com, Decennial IT Support List, Dennis W Stoudt/DSCMO/HQ/BOC@BOC, dmays@harris.com, Dsouzav@GAO.GOV, DSPO PBO MGMT List, Ellen W Cafarella/FLD/HQ/BOC@BOC, fdca_pbams@ics-nett.com, FLD 2010 Regional Offices List, FLD Deputy Regional Directors List, FLD Regional Directors, Gail A Leithauser/FLD/HQ/BOC@BOC, Hilda S Dimmock/FLD/HQ/BOC@BOC, Jacque M Biles/FLD/HQ/BOC@BOC, Janet R Cummings/FLD/HQ/BOC@BOC, jlawrenc@harris.com, K Evan Moffett/DMD/HQ/BOC@BOC, Karen C Field/FLD/HQ/BOC@BOC, Louis R Avenilla/FLD/HQ/BOC@BOC, Lucia J Chavez/FLD/HQ/BOC@BOC, Marilia A Matos/DIR/HQ/BOC@BOC, Maryann M Chapin/DMD/HQ/BOC@BOC, Michael T Thieme/DMD/HQ/BOC@BOC, mtrocki@OIG.DOC.GOV, Pamela D Mosley/DIR/HQ/BOC@BOC, Robert M Groves/DIR/HQ/BOC@BOC, SJackson@OIG.DOC.GOV, Tammi Michelle Archer/FLD/HQ/BOC@BOC, TicehurstJ@gao.gov, TMO DOTS 2010 Staff List, Viola L Lewis Willis/AMSD/HQ/BOC@BOC, Wayne Dustin/DSCMO/HQ/BOC@BOC

Date:

05/13/2010 05:10 PM

Subject:

UPDATE INFORMATION – PBOCS Performance Issues, 5:00 PM ET, 5/13

Sent by:

Rebecca St Martin

Attention: Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.

Update: The technical team is still testing the fix for the performance issues.  They hope to have the system available sometime tonight however at this point we do not have a more specific time frame.  DOTS will send out another update at 7:00 PM ET.

If you have any questions/concerns regarding this message, please respond to only DOTS 2010.  Please do not reply to all.

TMO Decennial Operations Technical Support (DOTS) 2010
Phone: 301-763-2010


From:

TMO Decennial Operations Technical Support 2010

To:

Decennial IT Support List, FLD Regional Directors, FLD Deputy Regional Directors List

Cc:

TMO DOTS 2010 Staff List, FLD 2010 Regional Offices List, Barbara M LoPresti/TMO/HQ/BOC@BOC, Gail A Leithauser/FLD/HQ/BOC@BOC, Janet R Cummings/FLD/HQ/BOC@BOC, Karen C Field/FLD/HQ/BOC@BOC, Louis R Avenilla/FLD/HQ/BOC@BOC, Viola L Lewis Willis/AMSD/HQ/BOC@BOC, DSPO PBO MGMT List, fdca_pbams@ics-nett.com, Hilda S Dimmock/FLD/HQ/BOC@BOC, SJackson@OIG.DOC.GOV, Pamela D Mosley/DIR/HQ/BOC@BOC, Michael T Thieme/DMD/HQ/BOC@BOC, Wayne Dustin/DSCMO/HQ/BOC@BOC, Curtis L Broadway/DSCMO/HQ/BOC@BOC, Dennis W Stoudt/DSCMO/HQ/BOC@BOC, Maryann M Chapin/DMD/HQ/BOC@BOC, Alan J Berlinger/DSCMO/HQ/BOC@BOC, dmays@harris.com, dcurtner@harris.com, jlawrenc@harris.com, TicehurstJ@gao.gov, K Evan Moffett/DMD/HQ/BOC@BOC, mtrocki@OIG.DOC.GOV, Dsouzav@GAO.GOV, Lucia J Chavez/FLD/HQ/BOC@BOC, Marilia A Matos/DIR/HQ/BOC@BOC, Ellen W Cafarella/FLD/HQ/BOC@BOC, Annetta Clark Smith/DMD/HQ/BOC@BOC, Bridgette M Hendricks/FLD/HQ/BOC@BOC, Tammi Michelle Archer/FLD/HQ/BOC@BOC, Jacque M Biles/FLD/HQ/BOC@BOC, Brian E McGrath/DIR/HQ/BOC@BOC, Arnold A Jackson/DMD/HQ/BOC@BOC, Robert M Groves/DIR/HQ/BOC@BOC

Date:

05/13/2010 04:01 PM

Subject:

UPDATE: INFORMATION – PBOCS Performance Issues, 4:00 PM ET, 5/13

Sent by:

Chad G Nelson

Attention: Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.

Information: The fix for the performance issues currently be experienced is still being tested.  We remain with 6 regions on the system and 6 blocked.  DOTS will send out another update at 5:00 PM ET.

If you have any questions/concerns regarding this message, please respond to only DOTS 2010.  Please do not reply to all.

TMO Decennial Operations Technical Support (DOTS) 2010
Phone: 301-763-2010

To: Decennial IT Support List, FLD Regional Directors, FLD Deputy Regional Directors List
From: TMO Decennial Operations Technical Support 2010
Sent by: Chad G Nelson/TMO/HQ/BOC
Date: 05/13/2010 02:15PM
cc: TMO DOTS 2010 Staff List, FLD 2010 Regional Offices List, Barbara M LoPresti/TMO/HQ/BOC@BOC, Gail A Leithauser/FLD/HQ/BOC@BOC, Janet R Cummings/FLD/HQ/BOC@BOC, Karen C Field/FLD/HQ/BOC@BOC, Louis R Avenilla/FLD/HQ/BOC@BOC, Viola L Lewis Willis/AMSD/HQ/BOC@BOC, DSPO PBO MGMT List, fdca_pbams@ics-nett.com, Hilda S Dimmock/FLD/HQ/BOC@BOC, SJackson@OIG.DOC.GOV, Pamela D Mosley/DIR/HQ/BOC@BOC, Michael T Thieme/DMD/HQ/BOC@BOC, Wayne Dustin/DSCMO/HQ/BOC@BOC, Curtis L Broadway/DSCMO/HQ/BOC@BOC, Dennis W Stoudt/DSCMO/HQ/BOC@BOC, Maryann M Chapin/DMD/HQ/BOC@BOC, Alan J Berlinger/DSCMO/HQ/BOC@BOC, dmays@harris.com, dcurtner@harris.com, jlawrenc@harris.com, TicehurstJ@gao.gov, K Evan Moffett/DMD/HQ/BOC@BOC, mtrocki@OIG.DOC.GOV, Dsouzav@GAO.GOV, Lucia J Chavez/FLD/HQ/BOC@BOC, Marilia A Matos/DIR/HQ/BOC@BOC, Ellen W Cafarella/FLD/HQ/BOC@BOC, Annetta Clark Smith/DMD/HQ/BOC@BOC, Bridgette M Hendricks/FLD/HQ/BOC@BOC, Tammi Michelle Archer/FLD/HQ/BOC@BOC, Jacque M Biles/FLD/HQ/BOC@BOC, Brian E McGrath/DIR/HQ/BOC@BOC, Arnold A Jackson/DMD/HQ/BOC@BOC, Robert M Groves/DIR/HQ/BOC@BOC
Subject: UPDATE INFORMATION – PBOCS Staggered Log-in. Currently Suspended.


Attention:
Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.


Information:
Due to log-in issues caused by the number of users trying to come onto the system right now, the staggered log-ins have been suspended.  The six remaining RCCs will not be allowed to log-in until the current backlog has declined.  DOTS will send out a message when the remaining RCCs can log-in.

The remaining RCCs are:

2499 = Detroit

2599 = Chicago

2699 = KC

3199 = Denver

2799 = Seattle

3299 = Los Angeles

If you have any questions/concerns regarding this message, please respond to only DOTS 2010.  Please do not reply to all.

(more…)

Breaking News & MyTwoCensus Payrollgate Investigation: The Census Bureau has failed to pay thousands of employees!

Thursday, May 13th, 2010

SHOW ME THE MONEY! It’s simple. When you’ve got hundreds of thousands of employees working for you, pay them on time. MyTwoCensus.com has received more than a dozen complaints within the past 12 hours from Census Bureau employees, at offices throughout the nation, who have not been paid on time. It is unknown whether this inexcusable error by the Census Bureau is a result of computer system failures (a problem that has plagued the Census Bureau for months if not years — even though Census Bureau Director Robert M. Groves said two days ago that the problems were fixed). Even though most of the 500,000+ Census Bureau employees who are out in the field this week are temporary employees, they still depend on this income from the federal government. A great number of these temporary employees were unemployed before their Census Bureau work came about, and thus are now living paycheck to paycheck. Unfortunately, when those paychecks don’t come, everyone is hurt. This is particularly damning because many employees lost their unemployment benefits to take Census Bureau jobs, and will have an extremely hard time getting these payments again once the work is finished.

(Interestingly, a marketing firm called GA1 that had a contract with the Census Bureau publicly accused the government of not paying them on time back in March, but it’s unknown to me at this time whether the situation was resolved.)

One disgruntled employee wrote me the following about her experience, which sounds more like a Kafka novel than an account of living and working in the world’s greatest democracy:

I started working for the census on April 12, 2010. My first paycheck was supposed to be deposited on April 28 but it wasn’t. I called my LCO that day and was informed they entered the wrong account number into their system. They asked me for the correct account number and told me that they updated the system. Next they told me that I had to call the hotline to start the re-issuance process for the missing check. I did as instructed and was told it would take 5-7 business days to be deposited into my acct. The next payday was May 5 and check #2 isn’t there and #1 is still “missing”. I again call the hotline (got the answering machine the first 20+ times) when I finally found a human they wanted to take a message, I refused because I had left countless messages with no return call. So I waited on hold for over 25 minutes. I was told again that the check would be reissued in 5-7 days. Week 3 pay date May 12, finally a paycheck! However it was only for the last pay period. #1 and #2 still missing. I called the hotline today and I’m getting the run-around. They won’t tell me anything! I called DOL and was told they can’t help because technically I’m a federal employee and they gave me another number to call. I called this number and was told they couldn’t help because I was a temporary employee. What can I do? I need my money, I am a single mom with kids to feed. Right now I’m wishing I would have just stayed on unemployment. To top it all off, the uncaring attitude of my LCO doesn’t help… they just say don’t worry. You’ll be paid eventually, we don’t know when but eventually.

To the hundreds of thousands people who are victims of this lax payment plan by the government, know that I am here to fight for you. Please submit your stories in the comments section below. This behavior by the Census Bureau is unacceptable. Today, I am calling Dr. Groves (the Census Bureau Director), Steve Jost (the Census Bureau’s Communications Director), the Public Information Office, and officials who are responsible for the payroll to get to the bottom of this mess.

For now, MyTwoCensus.com urges ALL EMPLOYEES who have not been paid to contact your Member of Congress and your Senators. Go to their offices if you can, but if not, lodge complaints by phone and e-mail. If you wish, please send me your complaints privately as well. MyTwoCensus is in contact with both Democrat and Republican Members of Congress who will hopefully be able to have some clout to get this problem resolved immediately.

UPDATE: Here’s another update from an anonymous Census Bureau employee Asheville, North Carolina, which to my knowledge is the only place where the media has actually reported these problems:

No one out of the Asheville office was paid properly today. I received 0. Three of my crew also received 0. two got 1 days pay/ 5 got 2 Days pay.
When manager raised cain was threatened with firing.
One enumerator had to borrow 8 dollars for gas to get home. One is threatened with eviction from her trailer.
Asheville LCO told another enumerator to expect to be paid on the 26th.
Asheville LCO said not to worry it was a nationwide computer glitch.
Asheville did not care that these folks had been out of work and need the money…especially the gas they have been buying to do the job.
Please do not use my name or email or I will get fired too.
We heard from other census workers in different cld that they also had widespread pay issues.
No one we heard from in Asheville district got the correct pay.
What can we do? If we raise a stink they will fire us.
The Census is now hiring at $9.00 per hour. we were hired at $11.50/ Are they trying to force us out to hire cheaper workers?

NextGov: Census Director Robert M. Groves says computer problems are fixed

Wednesday, May 12th, 2010

For weeks, we have reported on the serious PBOCS (paper-based operations control system) computer, tech, and software failures that have occurred in Washington and at local census offices throughout the country. According to NextGov, the problems are all solved:

By Dawn Lim 05/11/2010

The top Census Bureau executive said on Tuesday that the agency has fixed glitches that caused major outages in a computer system that manages information collected by census takers.

Census Director Robert Groves told Nextgov that the bureau enlisted developers to work with agency staff to solve the problem.

The problems occurred in the paper-based operations control system and could drive up costs beyond the $15 billion the bureau estimates it will cost to conduct the 2010 decennial count, according to a report from the Commerce Department’s inspector general that was released last week.

“In the past four days there have been dramatic improvements,” Groves said.

He did not disclose how much the repairs cost but added that investments in the system “cost a lot less money than it would have cost if that system didn’t work.”

He added, “The problem with the system created a backlog of completed work being checked in. The impact of these problems will be on the backend processing.”

The cost of sending out part-time workers to travel door to door to visit households that failed to complete and send back a census form remains at about $85 million for each percentage point of households that did not mail back a form, he said. That works out to about $2.38 billion because 28 percent of households did not mail back their forms by the April 27 due date.

On other topics, Groves said the next decennial census should offer an online option, which Congress has pushed the bureau to consider for years. “I can’t conceive 2020 without it,” he said. But he added that the bureau should proceed cautiously as it weighs procurement options because “nobody knows what the 2020 Internet will look like.”

“There are pressures in DC to lock into [software] designs very early and say how much you are going to spend on the 2020 [census] before you know what you’re going to do,” he said. “These pressures have to be managed carefully.”

Groves supported the Census Oversight Efficiency and Management Reform Act, sponsored by Sen. Tom Carper, D-Del., to make the job of the Census director a five-year, term-limited position to promote continuity across administrations and alleviate the fears of partisanship in the bureau.

Groves said it was problematic that so many census directors had been appointed in years ending with a nine – the year before the bureau began one of its largest undertaking, the decennial count. “To say that’s a good way to run this place, you must believe that the place is better off without a director,” he said.

2010 Census workers can’t report child abuse…

Tuesday, May 11th, 2010

NBC Miami shares the following:

The government’s census workers are out and about in South Florida neighborhoods and beyond, going door to door and being invited into homes, but a little-known law is being criticized by local child advocates.

Under the law, census workers can’t say anything about or report sex abuse, child abuse, or any type of abuse of kids they may get a whiff of while visiting a home.

In fact, Federal law not only prohibits them from speaking out, but anyone who does could get a $5,000 fine and five years in jail if they do.

Census Workers Can’t Report Child Abuse

Census Workers Can't Report Child  Abuse

WATCH

Census Workers Can’t Report Child Abuse

In Florida, teachers, doctors, nurses, the clergy, and law enforcement officers must report child abuse when they see it.

Lissette Labrousse, attorney with Legal Services of Greater Miami, said there’s a reason for the law.

“The Federal law is designed to have people come forward and speak to census workers without fear,” said Labrousse. “Under the law it is required that the census worker keep everything confidential, they cannot release any information to any government agency.”

The census told NBCMiami that it’s very unlikely one of its workers would run across abuse, but if they did the law stops them from reporting it.

But child advocates claim the law hurts their efforts to get the public to come forward anytime children are being abused.

Trudy Novicki, Executive Director at Miami‘s Kristi House, which provides counseling for about 750 abused kids each year, said she called the Census Bureau when she was told of the law.

So the Census Bureau won’t pay for toilet paper in New York but will pay to rent out a radical mosque in Virginia?

Tuesday, May 11th, 2010

UPDATE: The Census Bureau’s Public Information Office told me:

“Office leasings for the federal government are handled by the General Services Administration (GSA).  Lease payments for the Census Bureau’s Alexandria, Virginia office are made to Phillips Properties of Alexandria, Virginia.”

I’m looking for more details on this situation. I didn’t intend for the headline to appear like a mirror image of FOXNews, but if these claims are valid (the “toilet paper” in the headline is a reference to a piece I ran yesterday about New York), then FOXNews will probably soon be all over this story from AOL News:

By Chanan Tigay

(May 10) — The U.S. government is paying hundreds of thousands of dollars in rent to a Virginia mosque that law enforcement officials have identified as “a front for Hamas operatives,” according to a new report from an Islamic terrorism watchdog.

In preparation for the 2010 census, the General Services Administration leased office space throughout the country for the Census Bureau. According to the report by the nonprofit Investigative Project on Terrorism (IPT), one of those spaces is in an Alexandria, Va., building owned by the Dar Al-Hijrah Islamic Center.

Muslims fill up the driveway and pray after the mosque was full at  Dar Al Hijrah Islamic Center in Falls Church, Virginia, 2006.

Alex Wong, Getty Images
Worshippers pray in the driveway of the Dar Al-Hijrah Islamic Center, a Falls Church, Va.-based mosque.

The Falls Church, Va.-based mosque was once the home of radical cleric Anwar al-Awlaki, who has been linked to both Fort Hood gunman Nidal Malik Hasan and Christmas Day “underwear bomber” Umar Farouk Abdulmutallab, the IPT says.

According to the report, the lease contract, initially signed in 2008, is worth $582,026 for 25 months.

The IPT bases its claims about the mosque’s terrorist links on documents it obtained through the Freedom of Information Act. Those documents state “that Dar Al-Hijrah was ‘associated with Islamic extremists’ and was ‘operating as a front for Hamas operatives in U.S.’ ” and that “the mosque ‘has been linked to numerous individuals linked to terrorism financing,’ ” the IPT says.

It further quotes from a report, also obtained under FOIA, saying Dar Al-Hijrah “has been under numerous investigations for financing and proving (sic) aid and comfort to bad orgs and members.”

AOL News left phone messages seeking comment from both the General Services Administration and the Dar al-Hijrah Islamic Center, but they were not immediately returned.

The IPT was founded in 1995 by Steven Emerson, a journalist and terrorism analyst who won a George Polk Award for his documentary film, “Jihad in America.” Emerson’s work has upset many Muslim groups, and the nonprofit Fairness and Accuracy in Reporting has characterized it as an “unrelenting attack against Arabs and Muslims.”

Census Bureau Official: The Worst Local Census Office In the Nation

Monday, May 10th, 2010

The following piece comes from an anonymous Census Bureau official in New York whose identity has been verified but will remain protected by MyTwoCensus.com. This work below does not necessarily represent the views of Stephen Robert Morse or MyTwoCensus.com:

From the outside our LCO looks great. It sits in a high end commercial office building with beautiful views of Park Avenue and the Grand Central Terminal. But on the inside the office is the prime example of the appalling waste, lack of accountability, sabotage and finger pointing that has become widespread here at the 2010 Census.

Our LCO contains the upscale doorman buildings of the East Side, the multi-million dollar condos in Union Square and the Lower East Side, Fifth Avenue retail stores such as Louis Vuitton, Chanel, Bergdorf Goodman and famous restaurants such as Tavern on the Green and Smith & Wollensky. The average rent for a one bedroom apartment is upwards of three thousand dollars a month. For months, numerous employees warned everyone the demography of the residents and the high real estate prices was going to be a problem finding applicants for $18.75 an hour and free training space. The recruiting and partnership assistants had trouble finding partners that would donate space that we could use five days a week for eight hours a day. The LCOM made clerks cold call high end banquet halls, and conference rooms in private office buildings but most of them refused because in such a recession these businesses could be generating revenue instead of donating their space. Some spaces though were nice enough to say that if we would be willing to offset some of their custodial, security costs or even the cost for toilet paper they would offer us the space. But the Census Bureau was adamant about not paying a single cent for space.

The other problem was recruiting enough applicants. The office clerk rate of $14.25 and field employee rate of $18.75 an hour was chump change for what is considered one of the highest real estate prices in the country. Most of the people who take a job for these pay rates are students, public housing or subsidized housing residents or retirees. For this very reason we were ranked last in the nation when it came to recruiting enough applicants to do the census.

To no one’s surprise since recruiting numbers were not being met the career census employees at regional census center (RCC) and headquarters pointed fingers, blamed the local census office managers and bring in outsiders. They brought in regional technicians and other recruiting assistants from Queens to show us how to plaster and flier neighborhoods with posters. Nevertheless they didn’t even make a dent in the recruiting numbers. Looking for someone to blame the RCC fired the recruiting manager and asked another one to take over. When the second one refused to work with the LCOM, the solution was fire her too. Then they offered it to a Westchester manager who declined also. (smart move) And the regional technician from Queens spent a week there before he was fed up. Are you starting to notice a trend? You know there is a problem when people would rather be fired than work with the LCOM.

The employees refused to work with the LCOM because she was condescending, oftentimes publicly humiliating and sabotaging other managers from getting their job done. Most of all, the LCOM had it out for the AMQA. She [LCOM] diverted a strong OOS from quality assurance to recruiting and told recruiting assistants to refrain from finding training sites and questionnaire assistance centers (QACs). When the area manager sent partnership assistants to help look for additional QAC sites the LCOM diverted them also. Then they sent a regional technician to help her. He mapped the geographic location of all the QAC sites and figured out the hours they would be most effective. Then he coordinated some recruiting assistants to help telling them exactly where he needed QACs and what hours he needed them. She threw away the work and tried to get the regional technician fired.

At the climax, when the LCOM resigned her going away party featured a clerk who impersonated her in a wig and stormed the lobby like a drama scene from a reality television show. After the LCOM left, an RCC employee became the acting LCOM. Like other RCC employees he offered little constructive help but sitting at his computer falling asleep or basically hovering, standing over, watching as temporary hourly employees slave away at processing work on an antiquated system that does not work.

When it came time to hire enumerators for non response follow-up our office still didn’t have enough training spaces but told to select applicants anyways. Despite being the worst LCO in the country the office managed to select almost 2,000 applicants, hiring a negligible number of non-citizens and those who scored below 70 from an applicant pool of about 5,000. (the original applicant testing goal was over 12,000 applicants) Instead of finally compromising and paying for much needed space RCC asked the LCO managers to create a schedule to take advantage of every single seat in a classroom, moving and splitting crews of enumerators from one training site to another each day. A great idea from the outlook; but when you try to implement this it can be a logistical nightmare. We promised jobs to thousands of applicants but couldn’t fit them into training space so all this week we fielded phone calls from thousands of irate applicants who were desperate for work or enumerators who don’t even know where and when their next day of training is. While the office is fielding phone calls headquarters is making sure we key enough hires in the system. The office resorted to training their employees in the hallway of a high end commercial Park Avenue South office. The managers have to work from morning to midnight, sometimes through the night and everyday there are employees who basically break down and burst into tears in the office. The Census Bureau could of saved themselves money simply by pay their partners a stipend to offset custodial or security fees or even the toilet paper than pay the wages and overtime for the entire office which is probably in the tens of thousands.

Another example of government waste at its finest is how they bring in huge cubic dump containers to throw out entire storerooms of materials for the group quarters enumeration, recruiting brochures, and questionnaires. I ask myself if it was worth firing our AMQA over lack of Questionnaire Assistance Center sites when entire cubic containers of be counted census forms were just thrown out? In a few weeks during the non-response follow up operation we have to enumerate all the housing units in entire high rise apartment buildings in Manhattan because no one received census forms. This is simply because headquarters and RCC rushed and told people to work faster last year. If New York City is missing entire high rise apartment buildings imagine how many single family homes are missing across America. The joke of the office is if things don’t work headquarters will fly in people who will come in take over and magically “finish the job”. This is simply why places like New York City get undercounted.

So when the newspaper reporters are standing outside our office demanding interviews about why the office won’t respond to applicants request about job training. Why don’t they ask the RCC and headquarters? From the first look you can blame the temporary local census office but the real blame falls onto the RCC and headquarters who evaluate purely on numbers with little regard to the demography and real estate costs of one of the most expensive neighborhoods in America. The New York East 2230 office is the prime example of career level census managers who have tunnel vision. These people are former statisticians, mathematicians and geographers who are great at quantitative analysis but have little management experience and strategy.

If this LCO works just like any other office in terms of the waste it shows what must be happening in 494 offices across the nation every day. The Census Bureau MO “when things don’t work throw more money, resources and people at it.” This is why the census costs 15 billion dollars. The Census needs someone with real management experience and who is a real visionary. The employees at regional census center and headquarters should be ashamed of themselves. And to think the inspector general’s office was here just weeks ago makes it even more appalling. You can be sure I’ll be writing the congressional subcommittee about this.

Protectionism 101: Congressman probes why 2010 Census swag is made outside the US

Monday, May 10th, 2010

Though I’ve written about waste for some time on this site, only in recent weeks has my attention turned to 2010 Census swag, particularly because I learned that it has been wasted in large quantities. Now,  Massachusetts Congressman Stephen Lynch, a Democrats, want to investigate why so many 2010 Census promotional materials weren’t made in the US of A. Here’s the scoop from the Boston Herald:

An outraged Massachusetts lawmaker is calling for a congressional probe of the federal government’s purchase of foreign-made census propaganda with taxpayer cash, the Herald has learned.

U.S. Rep. Stephen Lynch (D-S. Boston) is requesting an investigation into the spending by the U.S. Census Bureau on the heels of a Herald report revealing that census swag including hats, T-shirts, toys and other trinkets were made in China and Honduras.

“It is deeply troubling that with 10 percent unemployment the U.S. Census Department, whose central responsibility is to locate Americans, could not locate an American company to provide its hats and T-shirts,” Lynch said. “This does not inspire confidence. We have contacted the Subcommittee on the Census and have asked them to investigate.”

The Herald reported yesterday that boxes of census promotional materials distrubuted in Boston were made overseas.

Census officials said that $42 million was spent on 67 million promotional items as part of a $1 billion ad blitz. A Census spokeswoman said the bureau bought the items from 2,300 American companies. She conceded that some of the companies may have bought materials from overseas companies.

Census officials said assembly, embroidery, stitching, silk screening and other craft work was done in America and that all payments were made to U.S. companies.

The flap has infuriated labor union officials, who blasted the federal government for not doing more to ensure that products paid for with American tax dollars were made in the United States.

The census promotional goods were part of a massive effort to encourage citizens to fill out their 2010 census forms. Much of the promotional material was shipped to local government buildings for distribution to volunteers and part-time workers.

As of last Monday, more than 72 percent of Americans had participated in the census by mail, matching the rate from the last census in 2000.

Transcript from most recent Census Bureau press conference now available…

Saturday, May 8th, 2010

Click HERE to read the transcript and/or watch the video from last Monday’s briefing at the National Press Club. Stay tuned for analysis of the transcript on Monday, particularly focusing on the failures of the paper-based operations control system (PBOCS) that Dr. Groves and reporters have discussed…

NRFU Operations: Missing binders or other materials in your area?

Thursday, May 6th, 2010

There have been numerous complaints on MyTwoCensus blogs about missing binders for NRFU (non-response follow-up) operations. Let’s try to track where this is a problem by writing your stories and locations in the comments section of this post. Thanks! SRM