The following memo was leaked to us by a Census Bureau employee who has requested anonymity, so we crossed out all identifying information. We particularly love the line “Don’t be a chatterbox.” We haven’t witnessed a pep talk written with as much vigor as this one since last season’s finale of Friday Night Lights…
We’re waiting for an update to see if anyone got canned as a result of the Inspector General’s visit to this office, but for now, here’s the dirt:
Subject: RE: The Inspector General – - Some Things to Inspect
As you all know by now, the Inspector General will be visiting your office Monday morning for an entire week. They are to observe the office and may ask to receive general reports to review. Please be courteous to them. They are in no way to obstruct Address Canvassing activities for any reason. If you are not sure how to handle a particular situation in dealing with the IG, please talk to XXXXXXXX or myself before committing yourself to an action or verbal statement. The IG comes off as very nice people and they are but there job is too find out what is WE’RE NOT doing correctly. It has come down that they have actually baited listers and office staff into doing wrong procedures. They will say things like” I just don’t add that entry it’s no big deal” or say “Oh just skip that house and go to the next”. This is how people in other offices and regions got dinged.
Trust me when I say the XXXXXXXX region is counting on XXXXX to come through for us. Your report from the IG will go straight to Washington, DC, Suitland, and all the other 12 regions. Here’s what you should do:
1. make sure you and your staff know all the procedures for their area and have the manuals handy.
2. Certain basic questions staff should be able to answer and be able to reference the manual(s) on what they are saying.
3. If you don’t know something, say I will get back to you on that and do it quickly.
4. Only tell them what they are asking for., Don’t get wordy with them be courteous and respectful but don’t be a chatter box.
5. Field staff have got to make sure they are following all procedures and not taking short cuts even when baited.
XXXXXXXX, they are going to come directly to the QC area because this is where all the crazy things have been happening with people in the field. make sure your well versed in your manual and that listers know to knock on every door and not skip houses.
I know you all will do fine and make the rest of the region proud.
Good luck to you all !!
XXXXXXX, Regional Census Center