My Two Census

Formerly the non-partisan watchdog of the 2010 US Census, and currently an opinion blog that covers all things political, media, foreign policy, globalization, and culture…but sometimes returning to its census/demographics roots.

Posts Tagged ‘LCO’

Waste in New York – Please take photos!!

Wednesday, September 8th, 2010
If you want to see about one thousand boxes of materials that were printed and never used being thrown out, the waste hauler is coming to these offices after 2pm today. The boxes will be sealed with the word RECYCLE marked on it. 1361 Amsterdam Avenue between West 125th and West 126th Street, (the freight entrance is around the corner) and 423 West 127 Street (no freight entrance)
$250 for any photos of this waste!

MyTwoCensus Editorial: Brooklyn scandal is just the tip of the iceberg

Monday, July 12th, 2010

What happened last month at the Brooklyn LCO was indeed unfortunate. But let us not be naive: Data collection inaccuracies and falsifications are happening throughout the entire New York Regional Area and possibly the entire nation, though perhaps on a smaller scale than in Brooklyn.

There are many luxury rental and condominum buildings where real estate management companies have a strict “no enumerator” policy, as well as tenement buildings  and brownstones where it is impossible to gain access. There are also one or two family houses where it is unclear how many people live there and a knowledgeable proxy could not be located.

For these units, some enumerators went to public search records on the Internet or merely wrote the names off the mailboxes. The mid and upper level census managers encouraged field staff to use techniques to “guesstimate,” creating major operational ambiguity for the once in a decade headcount.

What was acceptable inside the questionnaire was another problem. Most enumerators tried to get all the information but those who went to a proxy who gave them little, no, or inaccurate information, finished their areas quickly. These same field staff were rewarded with more work and allowed to clean up districts that were lagging behind.

These cases are the same ones where quality assurance suspects poor data collection practices or data falsification. However, in some cases re-interview staff are unable to locate the respondent to verify whether the interview was actually conducted and prove it definitively. Many other quality assurance managers are told to “just pass it” or are afraid to accuse enumerators of poor quality work, fearing that they will be stepping on people’s toes.

For two years municipalities and city officials preached about the beauty of the census through media and print advertising. They encouraged people to send back their census forms saying it was the only way to ensure that their residents were counted and for their community to receive the federal funding it was entitled to.

But these city officials did little in the way in forcing real estate management companies and reluctant respondents to cooperate when their participation was required. The fact that the Census Bureau and Department of Commerce made empty threats to fine people for not cooperating and then did not follow through on it shows how poorly 2010 Census data has been managed.

The offices in the five boroughs of New York will be the last in the nation to finish NRFU, whereas most areas were done weeks ago. The few career census employees who valued a fair and accurate count and finished last can not be proud of their work. Those responsible for promoting the individuals won’t let them be proud. When it comes time for their annual performance reviews, the fact they finished last will be reflected poorly and jeopardize their careers.

What happened in Brooklyn should not come as a surprise. In retrospect the Census did what it usually does. It set hard line production goals, held managers and field staff accountable and fired them if they failed to meet these goals with little constructive technical support. Those who work quickly are rewarded with more work with little regard to accuracy.

I dedicate this post to the many crew leaders, field operations supervisors and LCO manager who lost their jobs because they valued a fair and accurate count.

LCO encourages enumerators to falsify timesheets…

Friday, July 2nd, 2010

This came into the MyTwoCensus maibox and demonstrates some wasteful habits at the local census office level:

Subject: LCO is encouraging Crew Leaders to have enumerators falsify timesheets

Message Body:

Re:  U.S. Census – Collect $22.75+mileage tomorrow, if you want

Hi team,

Our job is over, but the Census nonsense continues!!!  NRFU is still not finished in other parts of ******** County… and for some reason (come up with your own theory) the LCO is still asking us to consider this past week a “working week.”

They want me to hold a “non-workers meeting” at which every enumerator can turn in a timesheet of at least 1 hour.  I won’t have any news to report at this meeting.  I know that it sounds silly and wasteful, and trust me, this was a subject of heated debate at my last crew leader meeting.  But the bottom line is that the LCO wants this.  So if you want to show up, fill out a timesheet, and get one last paycheck for this week, it will make the LCO happy.  If you’d prefer not to because of unemployment or any other reason, that’s fine too.

Attendance is completely optional.  You don’t need to stay at ******** for a full hour.  All you will need to do is fill out a timesheet, then you’re free to leave.  Of course if you want to stick around for breakfast, you’re more than welcome.

I’ll be back at ******** tomorrow morning (Friday 7/2) from 9:00 – 10:00 a.m.  I will have blank D-308 forms.  Finally, if you do stop by… please bring your ID badge to turn in.  It may save you a trip next week if the LCO asks me to collect badges, which they hinted they might.

Regards,

**********
(***) ***-**** cell
(***) ***-**** home
**********@gmail.com

Rumor: Change in DAPPS Payroll Software?

Wednesday, June 30th, 2010

Anyone have any knowledge about the following tip:

Subject: DAPPS payroll software change
Message Body:
It appears that the following occurred on either 6/27 or 6/28. A change to D-308 timesheet editing rules in DAPPS was implemented which no longer permits timesheets to include entries for which one entry ends at the same time as the next begins. Such entries have been accepted up until now, and are *necessary* to properly record work across the midnight boundary. Rumor has it that the change was made to stop somebody from getting extra pay by exploiting a bug in the system.

It is not clear what the details are, for example how multiple task codes affect the results, but it is known for certain that work across the midnight boundary is affected, and that the new edit rules can cause errors between timesheets and batches. Washington I.T. support apparently is telling people they have to shift their time 1/4 hour away from midnight (trivially, falsifying their timesheets). My LCO discovered that payroll batches which had been entered without errors for the previous week, if re-opened and re-saved for any reason, generated NEW errors. It also appears that a key diagnostic report regarding overlapping time is now, sometimes, “broken” in a way that masks existing errors.

If my understanding of DAPPS is correct, it is *possible* that MANY LCOs experienced errors when payroll was transmitted 6/29.

The change was made the day before payroll had to be wrapped up and transmitted, and there was NOT SO MUCH AS AN E-MAIL NOTIFICATION. We can’t be the only ones who got burned; HQ I.T. support confirmed the situation and provided the workaround.

I would love to know how much of a problem this has caused, and/or whether the change had to be backed out of the code. As of Tuesday afternoon 6/29 the change was still in place.

MyTwoCensus Investigation: Steve Jost says Aramanda is no longer managing Chicago LCO

Tuesday, June 29th, 2010

MyTwoCensus has been investigating the job history, performance, and current employment status of Joseph Aramanda, the Blago associate who somehow made the miraculous jump from pizza shop owner to Chicago Local Census Office Manager. That this man was in charge of thousands of employees and significant amounts of sensitive data should have raised red flags immediately.

But apparently the Chicago political machine was able to hush these voices until MyTwoCensus stepped in to publicize this corrupt activity and Congressman Patrick McHenry’s office subsequently launched an investigation into this man. Yesterday, Steve Jost, Associate Director for Communications of the Census Bureau, wrote to me, “Mr Aramanda is not managing the LCO and is in a non-working status pending further review.” Now, we’re wondering, is Mr. Aramanda still on the Census Bureau payroll?

According to a response I received yesterday from the Census Bureau’s FOIA office, Mr. Aramanda started work at the Census Bureau on November 2, 2009. This was 8 months after Blago was impeached and some 6 months after he was indicted. It is unacceptable that a man so closely tied to a major political scandal was approved to run the 2010 Census operations of the city of Chicago. Those who hired him should be investigated for not following proper human resources practices.

Updates/claifications on the following in the comments…

Additionally, if my memory serves me correct, the Census Bureau’s job application asks specifically if one has been involved in any political activities. Did Mr. Aramanda lie on his job application or did the Census Bureau hire a man who was widely known to be deeply involved with the Illinois political machine?

Rumor: Shakeup in Milwaukee?

Monday, June 28th, 2010

The last rumor about a management shakeup in Brooklyn proved to be 100% true. Anyone know anything about this rumor from a Census Bureau employee in Wisconsin:

My FOS told me today that last Thursday-Friday (6-17, 18) at  the Milwaukee LCO, about 10 people were taken away in handcuffs and there is now an armed Homeland Security guard on duty at all times. My LCO supervisor has been transferred to that LCO to clean up and a new supervisor is being sent in from Chicago RCC to cover my West Allis area.

Census Bureau re-interviewing thousands of people in Brooklyn

Friday, June 25th, 2010

Well, folks, you heard it here first. (Don’t forget that!) Now, let’s hope that the New York news organizations will pick up on the following info. As usual the Census Bureau releases critical information on a Friday afternoon in the summer time hoping that the media mavens in New York are already on their way to the Hamptons and will forget about this by Monday. How much will this operation cost taxpayers? Will the fired officials be charged with crimes? Here’s a Census Bureau Press Release:

Brooklyn Households May Get Additional Visit From Census Bureau

Quality checks reveal work must be redone to ensure complete accurate count

WASHINGTON, June 25 /PRNewswire-USNewswire/ — The U.S. Census Bureau today announced that checks on the quality of some of the work in the Brooklyn North East local census office (LCO) have led to a replacement of the management of that office, and to the judgment that at least 10,000 household interviews will have to be redone to ensure a complete and accurate count.

(Logo: http://photos.prnewswire.com/prnh/20090226/CENSUSLOGO)

(Logo: http://www.newscom.com/cgi-bin/prnh/20090226/CENSUSLOGO)

“I want to stress that our highest priority is to get a complete and accurate count in 2010 for Brooklyn, and while I regret some of the work must be redone, I’m sure the people of Brooklyn share in the goal of getting this right,” said Regional Director Tony Farthing.

Census officials from the New York Regional Office and the Suitland, Maryland headquarters visited the LCO this week following up on concerns raised by some employees in the LCO that the management there was not following established procedures. Senior managers confirmed that a variety of training and processing standards had recently been neglected in the LCO.  The New York Regional Office has replaced the LCO management with two experienced managers who are very familiar with the communities in the affected area. The systematic review of processing steps continues, and may lead to more household re-interviews. A physical inspection of a sample of census questionnaires pointed to a recent breakdown and failure to follow quality standards that must be met by every local census office.

Regional Director Tony Farthing said that the new LCO team will be in the field beginning this weekend to ensure all enumerator interviews are conducted properly and that any suspect interviews will be redone with new interviews of the households. He said he felt confident all the work can be completed before the end of door to door enumeration, but that work would continue until the Bureau is satisfied of the quality.

Editor’s note: News releases, reports and data tables are available on the Census Bureau’s home page. Go to http://www.census.gov and click on “Releases.”

From the mailbag: Quality Control

Friday, June 25th, 2010

Any other re-interview problems out there besides what is written below?

I am a crew leader in Broward County on NRFU RI(Non Response Follow-Up Re-Interview).  We do quality assurance on interviews by re-interviewing a percent of all households who did not mail in their forms, but were counted by a Census Taker.  NRFU (Non Response Follow Up), the operation that conducted the original interviews, is finishing up here and will be over this week.  The LCO has started moving a few enumerators from NRFU over to NRFU RI !!!  That means, they will be checking THEIR OWN WORK! Since Crew Leaders have to assign jobs based on the area the enumerator lives in, and there is no way to know who conducted the original interview – these transferred crew members could very possibly quality control their own work and get paid for it.  Beautiful! How could the count possibly be correct when stuff like this is going on? The things I have seen go on in this Census is absolutely unbelievable!  It has changed the whole way I feel about my beloved country and what I think the true capability of our government is in other areas.

What is going on in the New York Region?

Wednesday, June 23rd, 2010
MyTwoCensus has been getting alot of email flooding our inbox from around the New York Region. Here are just some of the claims. Can anyone verify or dispute these claims?

Hudson County North 2214
A crew leader bragged to me today that he finished NRFU early because a lot of his units returned their census forms. I suspect the reason they finished so quickly is because they marked a lot of housing units duplicate claiming the respondent returned their census form when in fact they didn’t. In the manual it says that if there is a XXXX in the status, date columns and a name in the address listing it means the respondent returned their census form. An enumerator should only visit those units with a blank date and status columns and no name. Each binder should contain about an average of 40 NRFU addresses to visit. In urban areas however a census block usually has more than 40 NRFU addresses to visit so the block comprises of several assignments. In order to prevent duplication of work, a NRFU address will be XXXXed in one binder with no name and blank in another binder.
However some of the crews in mY LCO interpreted this differently. They sat around with their binders and if they found an XXXX in one binder and blank in the other they marked duplicate for the NRFU address claiming that the respondent returned their form when in fact they were never counted. The insanity is that they rewarded these people with extra work by bringing them to New York City.

Bronx Office LCO Unknown
I work as a reinterview clerk in quality assurance. Everytime a questionnaire gets flagged for reinterview it arrives in quality assurance with a small red R written in the right margin. One of us transcribes the respondent information and any notes to a green questionnaire. Without looking at the interview results we telephone the respondent and ask him if a census bureau employee visited their household recently. If the answer is yes then we conduct an abbreviated interview asking them the status of the unit on census day, the number of people and just the names of the household members.
However one of my managers told me that in another office the clerks were just transcribing the respondent information and household member names onto the green questionnaire and said their interview was conducted when in fact it was not. What a great way to get 100% accuracy in your quality check!
New York West 2233
Stephen as you know there have been several high rise buildings in affluent areas we are unable to get into.I believe there is a lot of ambiguity and the Census Bureau is implementing procedures in an attempt to hide this unsureness to prevent the City of New York to possibly dispute the count.
There are two boxes on the back of the enumerator questionnaire which isn’t mentioned in the manuals. The two boxes are REF  and CO which stand for refusal and closeout. We are being told to mark the REF and CO boxes when we are at 95% or above. In order to get to 95% we can take a headcount and write in the margin that the respondent refused or didn’t know on all the questions. But that does not justify marking the CO box. If the respondent opens the door and refuses then it is better to mark a population count of 1 but do not mark the REF box.If a real estate management company refuses you access but is willing to tell you how many people live in the building then the enumerator can assume the total number of people in each housing unit is the total population of the building divided by number of units in the building and the enumerator can be the proxy. However they are still not to mark the CO or REF box.
The only time they are allowed to mark the CO or REF boxes are when they absolutely do not know the population and can not use any of the techniques mentioned above. I believe the Census is trying to minimize and cover up the number of housing units they are unable to obtain census day data. Are the number of refusals and closeouts aggregated and made publicly available to municipalities and city and state governments?

Queens County 223?
Several of crew leaders were speaking one night over drinks and one of them told us they were going to help out in Manhattan because they completed NRFU so quickly. They said that would just use the names off the mailboxes. He even said to me that that’s how the Census works, you work quickly you get more work. I asked him if he ever thought about data falsification and he said he never got caught. Apparently since they could never make contact anyways at these houses after several visits that if they got reinterview the enumerator would probably not be able to make contact anyways. He says that by the time they caught that NRFU would be over but not before he got some more work in Manhattan.
New York West 2233
We have at least one building we can’t get into and RCC is working on getting us access. Last week my crew leader informed me to bring in all my EQs and binders. Apparently another crew leader from Chinatown, and the Lower East Side areas who finished NRFU in just three weeks are going to take our work. I was told the other day when my crew leader met with our group that the other FOS district finished the entire building. How is this even possible Chinatown and Lower East Side finished in three weeks, they have so many tenement buildings and illegal immigrants who speak like Spanish and five different Chinese dialects? How did they gain access to the building and how did they finish enumeration in just one day?

Daily Sound Off: North Carolina problems not fixed…

Tuesday, June 22nd, 2010

This comes from North Carolina:

I started my Census work on April 27, 2010. At first, I was notified that my first week of Census work would be training and would be help near my home in Etowah, NC. At the last minute that was changed to a somewhat distant location in Asheville, NC.  The classroom instruction included complicated Census-taking requirements and presented quite a challenge with all the bureaucratic details from how to properly fill out time sheets (blue ballpoint pen only, times stated in quarter-hour increments and hours in 0.25 decimal blocks) to literally hundreds of pages of instructions. Even for me, a person with graduate degrees, this was a formidable amount of information to absorb. The last day of class was to use what is referred to as Address Assignment (AA) books which listed the addresses to be Enumerated. Howvere, the books were not available due to “computer problems”. So, no instruction in the use of the AAs could be done. The first experience with the AAs was the following week when we were actually performing the Census Enumeration.

Before we started Census work we all had to be fingerprinted. That is good and I have no problem with that security measure – except that I have read that convicted felons were accepted as Census-workers in spite to the figerprinting. A few days later I was notified that the quality of my fingerprints were unacceptable and that I needed to go to the Local Census Office (LCO) in Asheville to be re-fingerprinted. Of course, I was paid for my time ($11.50/hr) and mileage ($0.50/mile) to drive from my home to Ashville and back. As I came to find out a good percentage of my classmates also had to be refingerprinted.

When I started performing my Census work, instead of working locally, I was assigned to an area about 30 miles from my home. Again receiving time and mileage compensation to and from my house.

Every day we were all required to turn in our time-sheets for the previous day at the meeting place 30-miles from my home. An interesting aside is that even if one did not work on a given day they were required to turn in a timesheet for the prior day. In doing so they then needed to turn in a time sheet the next day for, perhaps, just the time and mileage incurred to turn in the time-sheet the previous day. This could prove to be a form of perpetual motion.

You have undoubtedly read or heard about the problems in paying the Census-workers. In spite of statements to the press by a Ms. Carla Gay of the Asheville LCO, payment errors were commonplace, not isolated instances, and, as best I can tell were NOT, in many cases, due to employee errors. Even if they were, Ms. Gay’s comments to the Press were unacceptable and just go to point out how complicated the time-sheet protocol was and what a lack of management experience she has.

Since many people took Census work due to dire financial situations, the paycheck error produced severe hardships. Those people who managed to reach the Regional Office in Charlotte were told that emergency checks would be sent by Federal Express to their home – allegedly at a cost of $25 per check! According to conversations I’ve had with Representative Heath Shuler’s office in Washington, Rep. Shuler has started an investigation in this but one example of mismanagement. I’m not optimistic that his investigation will go anywhere.

One problem I encountered early on in the Census was the lack of respondents that were home when I stopped at their residence. We were told in no uncertain terms in class, to seek out a “Proxy” – a neighbor to garner whatever information we could about the residence we were supposed to enumerate. We were further told that UNDER NO CIRCUMSTANCES were we to know on any neighbor’s door to obtain Proxy information. The neighbor has be be outside on the street to approach them. Several weeks later when we were admonished for not competing more Enumerations we were questioned as to why we did not knock on neighbor’s doors to obtain Proxy inputs. We were then told we WERE supposed to know on doorrs. When we were permitted to do so our success rate increased appreciably.

Throughout the Census process I and others I spoke to were constantly asked by people we contacted why we were there since they had mailed in their Census Questionaires and, in many cases, had also been visited by other Census-workers. In my own case I mailed in my Questionaire before April 1 and yet, while I was out performing the Census a Census-worker visted my home to complete a Census.

I receive all my mail at a USPS PO Box. Toward the end of March was read a small notice posted in our Post Office that PO Box-holders would NOT receive Census forms. In my case I had to go to the local library, not the Post Office, to obtain a Census Questionaire. No PO Box holder I sebsequently spoke to ever knew that they would not receive a Census Form if they had a PO Box.  A month or so ago another notice was posted in our Post Office that, if you had a PO Box and wanted a Census form you could call an 800-number to have one mailed to you!

The last week presented a fiasco as far as Census Enumeration assignments were concerned. I was asked (on short notice) if I could perform Census work in some remote and distant locations (Cashiers and Highlands). This was fine with me, after all I WAS being paid time and mileage.I appears that many people were being sent to these areas and since the Census was clearly in a panic mode, several people were asked to deliver their completed Census form to the Asheville LCO. Again time and mileage for all.

A few weeks ago, for reasons I don’t know, we were informed to immediately turn in all Census forms and data, completed or not. Two days later materials were redistributed to we were told to continue our Census Enumeration.

One recent assignment I accepted was to drive to a “Wendy’s” in Cashiers, NC and wait for other Enumerators to turn in their forms so that I could drive them to the Asheville LCO. A sat there for about four hours, doing nothing. A census Crew Leader was already at “Wendy’s” and it appeared that if the LCO management could have waited aother hour after the first back of Questionaires were brough in the Crew Leader could have delivered all the Questionaires to Asheville. As it was, I made one trip and, supposedly, one hour later the Crew Leader made another one.

In taking to other Census-workers, it appears that my experiences were commonplace. The so-called Management for the 2010 Census is most definitely Reactive, not Proactive. Have they learned nothing from previos Census? Apparently not. I frequently encountered what I would call “panic management” with telephone calls informing me that so task had to be performed ASAP. I will stress that at no time was I subjected to pressure to enhgage in these assignments. But is was clear that panic as the motivation.

The above recounted episodes so upset me that I called Representative Heath Shuler’s, Senators Kay Hagan’s and Richard Burr’s offices in Washington.  At Senator Burr’s office I spoke to, Bryan, a staff member who informed me that the Senator has received number calls and had written a letter to Robert Groves, the Director of the 2010 Census. Ryan further informed me that Groves’ response addressed some issues but didn’t really provide satisfactory answers. In response to my question whether Dr. Groves (he is a Ph.D and a University of Michigan Professor), LuAnne Holifield (who, as far as I can determine, is the heard of the Asheville LCO) or Carla Gay could be fired, Ryan was pessimistic, saying that is is virtually impossible to fire anyone in Government employment. Besides, Groves was appointed, not hired.

Although I would never condone nor participate in violence to resolve issues such as this, I’ve come to understand and appreciate what would lead people to consider such acts. The feeling of the lack to power and the arrogance toward those who are suposedly there to serve us, the taxpayers, in infuriating.

As a side note, I recently had a brief meeting with Ms. Holifield. Her lack of any courtesy and just plain rudeness was disgusting.

Update on today’s story…The Census Bureau hides behind the shield of FOIA once again

Thursday, June 17th, 2010

The following letter is one that I wrote to Michael C. Cook, chief of the Census Bureau’s public information office for the 2010 Census…I am not at all pleased by his response:

Here’s the editorial I wrote and the link to the Chicago Tribune story is inside:

http://www.mytwocensus.com/2010/06/17/mytwocensus-editorial-current-census-bureau-official-involved-in-scandal-must-go-immediately/

Was Aramanda hired bc of politics? or merit? Do you have proof that we was hired bc of merit? How and when did he get this job? What is his exact position?

What is Aramanda’s record while working for the Census Bureau?

Will Aramanda be getting paid by the Census Bureau while he testifies at this trial?

Who is running the show at the LCO when he is across town at a trial?

Will he be fired immediately? (Note: I am urging that he is fired immediately as this is a huge conflict of interest).

I hope to hear back from you by COB.

Here is his reply:

Hi Stephen,

The federal Privacy Act governs what any federal agency can disclose about
an employee. You can find details about the Privacy Act at:
<http://www.justice.gov/opcl/1974privacyact-overview.htm>. We encourage you
to file a Freedom of Information Act (FOIA) request in writing addressed
to:

Mary C. Potter, FOIA Officer
U.S. Census Bureau , Room 8H027
4600 Silver Hill Road
Washington, DC 20233-3700

Best,

Michael C. Cook
Branch Chief, 2010 Census Media Relations
Public Information Office
U.S. Census Bureau

OK, this response makes me IRATE. I have filed NUMEROUS FOIA REQUESTS in the past 6 months, and none have been answered. The Commerce Department will surely find some grounds or other not to honor my request and then they will tell me that I have to file an appeal. I will then file the appeal, and keep contacting the appeals office, and then never hear anything ever again. Thank you Obama Administration transparency…Jesus Christ. The White House has become a PR firm. Enough said.

MyTwoCensus Editorial: Current Census Bureau official involved in Blagojevich scandal must go…immediately!

Thursday, June 17th, 2010

MyTwoCensus is disturbed to learn that a man so deeply involved in the Blagojevich/Obama-Senate-seat-for-sale scandal is now employed in an upper level management position by the Census Bureau in Chicago. Even if the man, Joseph Aramanda, has not been convicted (yet) of  a crime, his reputation for being involved in illegal activities seriously undermines the credibility of Census Bureau operations in Chicago. In a city with corruption linked to 2010 Census advertising, the public should not have to worry that upper management positions are being filled by individuals who are directly tied to government corruption and fraud. Furthermore, Joseph Aramanda’s experiences as a pizza franchise owner (his job prior to the Census Bureau gig) don’t qualify him to be in charge of 1,000+ employees. This is particularly troubling at a time when there are  many hardworking, educated individuals with office management experience in the Chicago area who can do the job just as efficiently. MyTwoCensus.com will be pressing the Census Bureau to fire this man immediately, as his association with the Census Bureau tarnishes the reputation of the 2010 Census. That the suits in Washington could let a man so deeply embroiled in scandal run the office of one of America’s largest LCO’s is extremely troubling and indicative of larger problems.

The following coverage comes from The Chicago Tribune:

Pal says Rezko lured him into becoming a middleman in money transfers

Transfers helped obscure cash illegally destined to Blagojevich, Rezko and others, prosecutors say

June 15, 2010

These days Joseph Aramanda manages a U.S. Census Bureau Chicago-area office and its 1,000 employees. But it was in a different capacity that he showed up for the government Tuesday at the Dirksen U.S. Courthouse — witness in the corruption trial of former Gov. Rod Blagojevich.

Aramanda took the stand to explain how he was lured by Blagojevich insider Antoin “Tony” Rezko into becoming a middleman in money transfers that prosecutors claim helped obscure cash siphoned from government-related deals and illegally destined for Blagojevich, Rezko and others.

Blagojevich wasn’t directly linked to the complicated chain of financial transactions described by Aramanda, who will return to the stand Wednesday. But prosecutors are clearly using his testimony to explain how Rezko, Blagojevich’s friend and political money man, operated to benefit himself and the ex-governor.

For the full article, click HERE.

Daily Sound Off: Census Bureau refuses to protect employees

Wednesday, June 16th, 2010

Here’s today’s Daily Sound Off…However, I will say that in my personal dealings with Mr. Le, he has been cordial, respectful, and helpful. I am not sure if it is is his responsibility as a media specialist or the responsibility others in management positions to deal  with these issues:

I am a crew leader in Oakland CA.
To date, crimes have been committed against two of my employees, including assault with a deadly weapon and criminal threats.

As a crew leader, I have had to fight with the Oakland Police Department to ensure that the officers take reports on these crimes and report them to the District Attorney’s Office.

I reported the previous assault to my FOS and to management. To date, no one at the LCO has assisted in helping the harmed enumerator. I also reported the assault that occurred earlier tonight, but I don’t expect the LCO to help me.

This evening, I attempted to reach out to Sonny Le, the regional media specialist for the U.S. Census.  I explained that my enumerators were unsafe and that I needed his assistance in spreading the word to the community that residents must cooperate with the census and refrain from threatening enumerators.

Mr. Le was abrupt, rude, disrespectful and condescending.  He said he “doesn’t answer to me” and, in essence, threatened me with retaliation for daring to speak to him about what is happening to my crew.

Now I understand why the residents of Oakland think it’s OK to physically threaten the enumerators.  The LCO and the Regional Census staff have, through inaction, allowed this conduct to continue.

Here’s Mr. Le’s profile:
http://money.cnn.com/galleries/2010/news/1004/gallery.census_workers/3.html

Did this happen in your office?

Wednesday, June 16th, 2010

This comes from an anonymous tip:

Hi, the FOS told all the CL’s, CLA’s, and enumerators to bring EVERYTHING in this morning.  EVERYTHING.  Even eq’s / binders still in progress.  He said (talking about the LCO managers) “They said turn it all in this morning, they’ll finish the eq’s at the office.”

How are they going to “finish” the eq’s at the office?   They’re going to make stuff up, just like they did last year during mapping.   Fabricate the data, in order to meet the deadlines and make the LCOM and admins “look good”.

Daily Sound Off: Contender for Worst Local Census Office

Tuesday, June 1st, 2010

Today’s Daily Sound Off comes from Georgia:

From a contender to the title of “The Worst LCO in the Nation”

Well, it looks like the U. S. Census finally got the PBOCS software working. The solution, reduce the number of users from 10 to 2. This means it will take 5 times longer to key the volumes of returned enumerator questionnaires that have been stacked into boxes waiting for a clerk to key them.

While we are on the subject of questionnaires I would like to explain the process in our LCO (local census office), Macon Georgia.

!. Enumerators turn in their completed questionnaires to their crew leader who reviews them for completeness and then initials showing his approval. Enumerators are experiencing a large number of irate people that do not want to participate and have discovered it is easier to call the residence vacant of cannot locate than it is to try and get the information. No one likes to be chewed out and in a way I don’t blame them. A large percent of the population don’t trust the Census and wish to be left alone.

Residents are handing the Census envelopes they received in the mail to the enumerator and telling them to leave. These envelopes are not being mailed but are being thrown into boxes. At least if they were mailed, the people might be counted.

2. The crew leader brings them to the office where clerks log the receipt of “X” number of questionnaires.

3. Then they are given to clerks for review of completeness. We have about 30 clerks on three shifts doing this. Those that fail are returned to the crew leader for rework. The return rate is about 50% because Crew leaders are not reviewing, just initialing, and sometime not initialing. What company would pay for this amount of poor performance and then pay more to the same people to do the work again and even worse allow it to continue?

4.  Once the clerk begins keying another 20% of the forms are pulled out to be returned to the crew leader because the clerks did a poor job of their review. Another 20% to 30% of the questionnaires are sent to Data Collection office with incomplete information

5.  Where are the managers and supervisors? What are they doing about it? Well last month, the Area Manager took over the office but after two weeks she could not make a difference even with the assistance of three RT’s so they assigned another area manager who left two RT’s with us and one is acting LCOM (LCO manager) after firing the LCOM.  The acting LCOM can barely speak English and neither knows enough to do anything but contribute to the turmoil. They think the solution is to see how many people they can make miserable by denying them food and drink in their work area and not allowing them to leave except for a two 15 minute breaks and a 30 minute lunch. They must raise their hand when they need more work or have to go to the bathroom.  Next there is a field operations manager who has 3 office supervisors and 7 field office supervisors to help her. All are poorly trained and most are not supervisor material, The solution is to add two more Field Office Supervisors (both have less than 30 days experience) to supervise the office operations supervisors. To the Census, more is usually the solution not accountability for their actions. The same people that did poor work during Address Canvassing, and Group Quarters are still being paid to make a mess of Non Response Follow Up. These RT’s will not listen to those managers that years of supervisor experience and know how to solve the problem.  We probably will soon have a new set of RT’s and another Area Manager because nothing is improving.

6. Finally there is shipping of the questionnaires. The Census Bureau with their infinite wisdom decided to take some strain off the PBOCS by moving shipping to a DAPPS based program. This seems like a good idea but in doing so removed the checks and balance that PBOCS had which prevented questionnaires from being shipped without being checked-in. Now any questionnaire can be shipped. What a mess we are going to have.

Conclusion:

Management is the source of all problems within the Census; i.e., I should say the lack of management and it starts at the top. The U.S. Census has grown to be a management nightmare and will need serious restructure if it is to survive. All the public relations, TV commercials, nor increased spending can cure the festering sores.

I sense that these problems are common place throughout the nation. With all the problems that have come to light, we are previewing the Death of the Census because the problems will ultimately make 2020 Census impossible. How can the Secretary of Commerce keep a straight face when he presents the results to President Obama on December 31, 2010?

Census Director Robert M. Groves Lies: The Census Bureau’s software, IT, and computer problems are NOT fixed

Friday, May 14th, 2010

Earlier this week, Dr. Robert M. Groves told NextGov that the Census Bureau’s infamous computer problems with the paper-based operations control system (PBOCS) software were fixed. He even went so far as to have a memo, obtained by MyTwoCensus, sent by his underlings to Census Bureau officials throughout the country, relaying this information:

Attention: Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.

Update: The technical team is ready to implement the fix for performance issues.  In order to do so, the system will be brought down at 6:45 PM ET.  All users need to log off prior to this time and remain out of the system until further notice.  This process should take approximately two hour and once the system is available, there will be a staggered log-in.  DOTS will send out another message regarding when PBOCS will be available and the staggered log-in schedule.


From:

TMO Decennial Operations Technical Support 2010/BOC

To:

TMO Decennial Operations Technical Support 2010/BOC@BOC

Cc:

Alan J Berlinger/DSCMO/HQ/BOC@BOC, Annetta Clark Smith/DMD/HQ/BOC@BOC, Arnold A Jackson/DMD/HQ/BOC@BOC, Barbara M LoPresti/TMO/HQ/BOC@BOC, Brian E McGrath/DIR/HQ/BOC@BOC, Bridgette M Hendricks/FLD/HQ/BOC@BOC, Chad G Nelson/TMO/HQ/BOC@BOC, Curtis L Broadway/DSCMO/HQ/BOC@BOC, dcurtner@harris.com, Decennial IT Support List, Dennis W Stoudt/DSCMO/HQ/BOC@BOC, dmays@harris.com, Dsouzav@GAO.GOV, DSPO PBO MGMT List, Ellen W Cafarella/FLD/HQ/BOC@BOC, fdca_pbams@ics-nett.com, FLD 2010 Regional Offices List, FLD Deputy Regional Directors List, FLD Regional Directors, Gail A Leithauser/FLD/HQ/BOC@BOC, Hilda S Dimmock/FLD/HQ/BOC@BOC, Jacque M Biles/FLD/HQ/BOC@BOC, Janet R Cummings/FLD/HQ/BOC@BOC, jlawrenc@harris.com, K Evan Moffett/DMD/HQ/BOC@BOC, Karen C Field/FLD/HQ/BOC@BOC, Louis R Avenilla/FLD/HQ/BOC@BOC, Lucia J Chavez/FLD/HQ/BOC@BOC, Marilia A Matos/DIR/HQ/BOC@BOC, Maryann M Chapin/DMD/HQ/BOC@BOC, Michael T Thieme/DMD/HQ/BOC@BOC, mtrocki@OIG.DOC.GOV, Pamela D Mosley/DIR/HQ/BOC@BOC, Robert M Groves/DIR/HQ/BOC@BOC, SJackson@OIG.DOC.GOV, Tammi Michelle Archer/FLD/HQ/BOC@BOC, TicehurstJ@gao.gov, TMO DOTS 2010 Staff List, Viola L Lewis Willis/AMSD/HQ/BOC@BOC, Wayne Dustin/DSCMO/HQ/BOC@BOC

Date:

05/13/2010 05:10 PM

Subject:

UPDATE INFORMATION – PBOCS Performance Issues, 5:00 PM ET, 5/13

Sent by:

Rebecca St Martin

Attention: Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.

Update: The technical team is still testing the fix for the performance issues.  They hope to have the system available sometime tonight however at this point we do not have a more specific time frame.  DOTS will send out another update at 7:00 PM ET.

If you have any questions/concerns regarding this message, please respond to only DOTS 2010.  Please do not reply to all.

TMO Decennial Operations Technical Support (DOTS) 2010
Phone: 301-763-2010


From:

TMO Decennial Operations Technical Support 2010

To:

Decennial IT Support List, FLD Regional Directors, FLD Deputy Regional Directors List

Cc:

TMO DOTS 2010 Staff List, FLD 2010 Regional Offices List, Barbara M LoPresti/TMO/HQ/BOC@BOC, Gail A Leithauser/FLD/HQ/BOC@BOC, Janet R Cummings/FLD/HQ/BOC@BOC, Karen C Field/FLD/HQ/BOC@BOC, Louis R Avenilla/FLD/HQ/BOC@BOC, Viola L Lewis Willis/AMSD/HQ/BOC@BOC, DSPO PBO MGMT List, fdca_pbams@ics-nett.com, Hilda S Dimmock/FLD/HQ/BOC@BOC, SJackson@OIG.DOC.GOV, Pamela D Mosley/DIR/HQ/BOC@BOC, Michael T Thieme/DMD/HQ/BOC@BOC, Wayne Dustin/DSCMO/HQ/BOC@BOC, Curtis L Broadway/DSCMO/HQ/BOC@BOC, Dennis W Stoudt/DSCMO/HQ/BOC@BOC, Maryann M Chapin/DMD/HQ/BOC@BOC, Alan J Berlinger/DSCMO/HQ/BOC@BOC, dmays@harris.com, dcurtner@harris.com, jlawrenc@harris.com, TicehurstJ@gao.gov, K Evan Moffett/DMD/HQ/BOC@BOC, mtrocki@OIG.DOC.GOV, Dsouzav@GAO.GOV, Lucia J Chavez/FLD/HQ/BOC@BOC, Marilia A Matos/DIR/HQ/BOC@BOC, Ellen W Cafarella/FLD/HQ/BOC@BOC, Annetta Clark Smith/DMD/HQ/BOC@BOC, Bridgette M Hendricks/FLD/HQ/BOC@BOC, Tammi Michelle Archer/FLD/HQ/BOC@BOC, Jacque M Biles/FLD/HQ/BOC@BOC, Brian E McGrath/DIR/HQ/BOC@BOC, Arnold A Jackson/DMD/HQ/BOC@BOC, Robert M Groves/DIR/HQ/BOC@BOC

Date:

05/13/2010 04:01 PM

Subject:

UPDATE: INFORMATION – PBOCS Performance Issues, 4:00 PM ET, 5/13

Sent by:

Chad G Nelson

Attention: Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.

Information: The fix for the performance issues currently be experienced is still being tested.  We remain with 6 regions on the system and 6 blocked.  DOTS will send out another update at 5:00 PM ET.

If you have any questions/concerns regarding this message, please respond to only DOTS 2010.  Please do not reply to all.

TMO Decennial Operations Technical Support (DOTS) 2010
Phone: 301-763-2010

To: Decennial IT Support List, FLD Regional Directors, FLD Deputy Regional Directors List
From: TMO Decennial Operations Technical Support 2010
Sent by: Chad G Nelson/TMO/HQ/BOC
Date: 05/13/2010 02:15PM
cc: TMO DOTS 2010 Staff List, FLD 2010 Regional Offices List, Barbara M LoPresti/TMO/HQ/BOC@BOC, Gail A Leithauser/FLD/HQ/BOC@BOC, Janet R Cummings/FLD/HQ/BOC@BOC, Karen C Field/FLD/HQ/BOC@BOC, Louis R Avenilla/FLD/HQ/BOC@BOC, Viola L Lewis Willis/AMSD/HQ/BOC@BOC, DSPO PBO MGMT List, fdca_pbams@ics-nett.com, Hilda S Dimmock/FLD/HQ/BOC@BOC, SJackson@OIG.DOC.GOV, Pamela D Mosley/DIR/HQ/BOC@BOC, Michael T Thieme/DMD/HQ/BOC@BOC, Wayne Dustin/DSCMO/HQ/BOC@BOC, Curtis L Broadway/DSCMO/HQ/BOC@BOC, Dennis W Stoudt/DSCMO/HQ/BOC@BOC, Maryann M Chapin/DMD/HQ/BOC@BOC, Alan J Berlinger/DSCMO/HQ/BOC@BOC, dmays@harris.com, dcurtner@harris.com, jlawrenc@harris.com, TicehurstJ@gao.gov, K Evan Moffett/DMD/HQ/BOC@BOC, mtrocki@OIG.DOC.GOV, Dsouzav@GAO.GOV, Lucia J Chavez/FLD/HQ/BOC@BOC, Marilia A Matos/DIR/HQ/BOC@BOC, Ellen W Cafarella/FLD/HQ/BOC@BOC, Annetta Clark Smith/DMD/HQ/BOC@BOC, Bridgette M Hendricks/FLD/HQ/BOC@BOC, Tammi Michelle Archer/FLD/HQ/BOC@BOC, Jacque M Biles/FLD/HQ/BOC@BOC, Brian E McGrath/DIR/HQ/BOC@BOC, Arnold A Jackson/DMD/HQ/BOC@BOC, Robert M Groves/DIR/HQ/BOC@BOC
Subject: UPDATE INFORMATION – PBOCS Staggered Log-in. Currently Suspended.


Attention:
Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.


Information:
Due to log-in issues caused by the number of users trying to come onto the system right now, the staggered log-ins have been suspended.  The six remaining RCCs will not be allowed to log-in until the current backlog has declined.  DOTS will send out a message when the remaining RCCs can log-in.

The remaining RCCs are:

2499 = Detroit

2599 = Chicago

2699 = KC

3199 = Denver

2799 = Seattle

3299 = Los Angeles

If you have any questions/concerns regarding this message, please respond to only DOTS 2010.  Please do not reply to all.

(more…)

Breaking News & MyTwoCensus Payrollgate Investigation: The Census Bureau has failed to pay thousands of employees!

Thursday, May 13th, 2010

SHOW ME THE MONEY! It’s simple. When you’ve got hundreds of thousands of employees working for you, pay them on time. MyTwoCensus.com has received more than a dozen complaints within the past 12 hours from Census Bureau employees, at offices throughout the nation, who have not been paid on time. It is unknown whether this inexcusable error by the Census Bureau is a result of computer system failures (a problem that has plagued the Census Bureau for months if not years — even though Census Bureau Director Robert M. Groves said two days ago that the problems were fixed). Even though most of the 500,000+ Census Bureau employees who are out in the field this week are temporary employees, they still depend on this income from the federal government. A great number of these temporary employees were unemployed before their Census Bureau work came about, and thus are now living paycheck to paycheck. Unfortunately, when those paychecks don’t come, everyone is hurt. This is particularly damning because many employees lost their unemployment benefits to take Census Bureau jobs, and will have an extremely hard time getting these payments again once the work is finished.

(Interestingly, a marketing firm called GA1 that had a contract with the Census Bureau publicly accused the government of not paying them on time back in March, but it’s unknown to me at this time whether the situation was resolved.)

One disgruntled employee wrote me the following about her experience, which sounds more like a Kafka novel than an account of living and working in the world’s greatest democracy:

I started working for the census on April 12, 2010. My first paycheck was supposed to be deposited on April 28 but it wasn’t. I called my LCO that day and was informed they entered the wrong account number into their system. They asked me for the correct account number and told me that they updated the system. Next they told me that I had to call the hotline to start the re-issuance process for the missing check. I did as instructed and was told it would take 5-7 business days to be deposited into my acct. The next payday was May 5 and check #2 isn’t there and #1 is still “missing”. I again call the hotline (got the answering machine the first 20+ times) when I finally found a human they wanted to take a message, I refused because I had left countless messages with no return call. So I waited on hold for over 25 minutes. I was told again that the check would be reissued in 5-7 days. Week 3 pay date May 12, finally a paycheck! However it was only for the last pay period. #1 and #2 still missing. I called the hotline today and I’m getting the run-around. They won’t tell me anything! I called DOL and was told they can’t help because technically I’m a federal employee and they gave me another number to call. I called this number and was told they couldn’t help because I was a temporary employee. What can I do? I need my money, I am a single mom with kids to feed. Right now I’m wishing I would have just stayed on unemployment. To top it all off, the uncaring attitude of my LCO doesn’t help… they just say don’t worry. You’ll be paid eventually, we don’t know when but eventually.

To the hundreds of thousands people who are victims of this lax payment plan by the government, know that I am here to fight for you. Please submit your stories in the comments section below. This behavior by the Census Bureau is unacceptable. Today, I am calling Dr. Groves (the Census Bureau Director), Steve Jost (the Census Bureau’s Communications Director), the Public Information Office, and officials who are responsible for the payroll to get to the bottom of this mess.

For now, MyTwoCensus.com urges ALL EMPLOYEES who have not been paid to contact your Member of Congress and your Senators. Go to their offices if you can, but if not, lodge complaints by phone and e-mail. If you wish, please send me your complaints privately as well. MyTwoCensus is in contact with both Democrat and Republican Members of Congress who will hopefully be able to have some clout to get this problem resolved immediately.

UPDATE: Here’s another update from an anonymous Census Bureau employee Asheville, North Carolina, which to my knowledge is the only place where the media has actually reported these problems:

No one out of the Asheville office was paid properly today. I received 0. Three of my crew also received 0. two got 1 days pay/ 5 got 2 Days pay.
When manager raised cain was threatened with firing.
One enumerator had to borrow 8 dollars for gas to get home. One is threatened with eviction from her trailer.
Asheville LCO told another enumerator to expect to be paid on the 26th.
Asheville LCO said not to worry it was a nationwide computer glitch.
Asheville did not care that these folks had been out of work and need the money…especially the gas they have been buying to do the job.
Please do not use my name or email or I will get fired too.
We heard from other census workers in different cld that they also had widespread pay issues.
No one we heard from in Asheville district got the correct pay.
What can we do? If we raise a stink they will fire us.
The Census is now hiring at $9.00 per hour. we were hired at $11.50/ Are they trying to force us out to hire cheaper workers?

Census Bureau Official: The Worst Local Census Office In the Nation

Monday, May 10th, 2010

The following piece comes from an anonymous Census Bureau official in New York whose identity has been verified but will remain protected by MyTwoCensus.com. This work below does not necessarily represent the views of Stephen Robert Morse or MyTwoCensus.com:

From the outside our LCO looks great. It sits in a high end commercial office building with beautiful views of Park Avenue and the Grand Central Terminal. But on the inside the office is the prime example of the appalling waste, lack of accountability, sabotage and finger pointing that has become widespread here at the 2010 Census.

Our LCO contains the upscale doorman buildings of the East Side, the multi-million dollar condos in Union Square and the Lower East Side, Fifth Avenue retail stores such as Louis Vuitton, Chanel, Bergdorf Goodman and famous restaurants such as Tavern on the Green and Smith & Wollensky. The average rent for a one bedroom apartment is upwards of three thousand dollars a month. For months, numerous employees warned everyone the demography of the residents and the high real estate prices was going to be a problem finding applicants for $18.75 an hour and free training space. The recruiting and partnership assistants had trouble finding partners that would donate space that we could use five days a week for eight hours a day. The LCOM made clerks cold call high end banquet halls, and conference rooms in private office buildings but most of them refused because in such a recession these businesses could be generating revenue instead of donating their space. Some spaces though were nice enough to say that if we would be willing to offset some of their custodial, security costs or even the cost for toilet paper they would offer us the space. But the Census Bureau was adamant about not paying a single cent for space.

The other problem was recruiting enough applicants. The office clerk rate of $14.25 and field employee rate of $18.75 an hour was chump change for what is considered one of the highest real estate prices in the country. Most of the people who take a job for these pay rates are students, public housing or subsidized housing residents or retirees. For this very reason we were ranked last in the nation when it came to recruiting enough applicants to do the census.

To no one’s surprise since recruiting numbers were not being met the career census employees at regional census center (RCC) and headquarters pointed fingers, blamed the local census office managers and bring in outsiders. They brought in regional technicians and other recruiting assistants from Queens to show us how to plaster and flier neighborhoods with posters. Nevertheless they didn’t even make a dent in the recruiting numbers. Looking for someone to blame the RCC fired the recruiting manager and asked another one to take over. When the second one refused to work with the LCOM, the solution was fire her too. Then they offered it to a Westchester manager who declined also. (smart move) And the regional technician from Queens spent a week there before he was fed up. Are you starting to notice a trend? You know there is a problem when people would rather be fired than work with the LCOM.

The employees refused to work with the LCOM because she was condescending, oftentimes publicly humiliating and sabotaging other managers from getting their job done. Most of all, the LCOM had it out for the AMQA. She [LCOM] diverted a strong OOS from quality assurance to recruiting and told recruiting assistants to refrain from finding training sites and questionnaire assistance centers (QACs). When the area manager sent partnership assistants to help look for additional QAC sites the LCOM diverted them also. Then they sent a regional technician to help her. He mapped the geographic location of all the QAC sites and figured out the hours they would be most effective. Then he coordinated some recruiting assistants to help telling them exactly where he needed QACs and what hours he needed them. She threw away the work and tried to get the regional technician fired.

At the climax, when the LCOM resigned her going away party featured a clerk who impersonated her in a wig and stormed the lobby like a drama scene from a reality television show. After the LCOM left, an RCC employee became the acting LCOM. Like other RCC employees he offered little constructive help but sitting at his computer falling asleep or basically hovering, standing over, watching as temporary hourly employees slave away at processing work on an antiquated system that does not work.

When it came time to hire enumerators for non response follow-up our office still didn’t have enough training spaces but told to select applicants anyways. Despite being the worst LCO in the country the office managed to select almost 2,000 applicants, hiring a negligible number of non-citizens and those who scored below 70 from an applicant pool of about 5,000. (the original applicant testing goal was over 12,000 applicants) Instead of finally compromising and paying for much needed space RCC asked the LCO managers to create a schedule to take advantage of every single seat in a classroom, moving and splitting crews of enumerators from one training site to another each day. A great idea from the outlook; but when you try to implement this it can be a logistical nightmare. We promised jobs to thousands of applicants but couldn’t fit them into training space so all this week we fielded phone calls from thousands of irate applicants who were desperate for work or enumerators who don’t even know where and when their next day of training is. While the office is fielding phone calls headquarters is making sure we key enough hires in the system. The office resorted to training their employees in the hallway of a high end commercial Park Avenue South office. The managers have to work from morning to midnight, sometimes through the night and everyday there are employees who basically break down and burst into tears in the office. The Census Bureau could of saved themselves money simply by pay their partners a stipend to offset custodial or security fees or even the toilet paper than pay the wages and overtime for the entire office which is probably in the tens of thousands.

Another example of government waste at its finest is how they bring in huge cubic dump containers to throw out entire storerooms of materials for the group quarters enumeration, recruiting brochures, and questionnaires. I ask myself if it was worth firing our AMQA over lack of Questionnaire Assistance Center sites when entire cubic containers of be counted census forms were just thrown out? In a few weeks during the non-response follow up operation we have to enumerate all the housing units in entire high rise apartment buildings in Manhattan because no one received census forms. This is simply because headquarters and RCC rushed and told people to work faster last year. If New York City is missing entire high rise apartment buildings imagine how many single family homes are missing across America. The joke of the office is if things don’t work headquarters will fly in people who will come in take over and magically “finish the job”. This is simply why places like New York City get undercounted.

So when the newspaper reporters are standing outside our office demanding interviews about why the office won’t respond to applicants request about job training. Why don’t they ask the RCC and headquarters? From the first look you can blame the temporary local census office but the real blame falls onto the RCC and headquarters who evaluate purely on numbers with little regard to the demography and real estate costs of one of the most expensive neighborhoods in America. The New York East 2230 office is the prime example of career level census managers who have tunnel vision. These people are former statisticians, mathematicians and geographers who are great at quantitative analysis but have little management experience and strategy.

If this LCO works just like any other office in terms of the waste it shows what must be happening in 494 offices across the nation every day. The Census Bureau MO “when things don’t work throw more money, resources and people at it.” This is why the census costs 15 billion dollars. The Census needs someone with real management experience and who is a real visionary. The employees at regional census center and headquarters should be ashamed of themselves. And to think the inspector general’s office was here just weeks ago makes it even more appalling. You can be sure I’ll be writing the congressional subcommittee about this.

Problems at California Census offices result in major complaints from female Census Bureau managers

Monday, May 3rd, 2010

In recent days, I have received many complaints from Census Bureau employees about the poor quality of their managers. I encourage people with problems to write up their stories and I will publish them here. The following document does not represent the opinions of Stephen Robert Morse or MyTwoCensus.com, but rather the female manager from California who sent me this piece. Inside you will see her opinions about fraud and abuse by Census Bureau management as well as discriminatory treatment of staff and information about the process of filing complaints:

Three female managers in the Santa Maria, CA, Local Census Office, Los Angeles Region filed EEO complaints against our Area Manager, Araceli Barcelo and Assistant Regional Census Center Manager, Jeff Enos. Enos had been our Area Manager and was promoted to ARCM. Barcelo had been a Regional Tech for Enos and was promoted to Area Manager. Those in our office who filed complaints include the Assistant Manager Administration, the Assistant Manager Technology and me, the Local Census Office Manager.  We filed complaints because Araceli Barcelo and Jeff Enos rehired a man (I won’t name him as he is also part of our complaint and not a manager) who had abused and sexually harassed women in our office.  Both Area Manager Barcelo and ARCM Enos knew about this man’s behavior and never did anything to stop it. The behavior was well documented and ARCM Enos had the documentation.  There was a very volatile incident in our office where this man yelled, made an inappropriate comment and a menacing gesture directed at our AMT.  This happened while we were on a teleconference with Jeff Enos.  This man also “cussed out” Jeff Enos and Enos did nothing.  Later Enos called me and told me to handle the situation with this man because “he did not like to do those types of things”.  The next day, the man resigned while I was writing him up.  Jeff Enos should have disciplined this man.  The Local Census Office Manager does not hire, fire or discipline managers.  That is the responsibility of the Area Manager.

After the three of us, female managers, learned this man had been rehired during a teleconference with Araceli Barcelo, we filed EEO complaints. We filed complaints because management had not dealt with this man’s illegal and abusive behavior, had rehired him and, then, given him a promotion as a Regional Tech in the area Araceli Barcelo supervises.   The women in our office were told this man was to not come to our office.  However, as a Regional Tech, he now had access to our work and all our electronic files.  He could also show up at our door and gain entrance.  We filed because we feared he would harm us.  The statement from management that this man would not come to our office shows they knew he had done something wrong in our office.

This man was originally hired as a Group Quarters Supervisor in one of the Central Valley Offices about three hours from Santa Maria.  To do this, Barcelo needed to have used a fake address, a new geo coding, as office staff can only be hired from the local area.  This man lives in Santa Maria. Staff from our office sees him at the local gym quite regularly.  Barcelo had fired the LCOM and the Assistant Manager of Administration from one of the Central Valley offices for allowing the Administrative Assistant to use a fake address, her sister’s address so she could move with the LCOM to one of the new offices.  Why hasn’t Barcelo been fired for doing the same thing?

Araceli Barcelo with the direction of Jeff Enos has fired numerous managers in her area.  She uses her Regional Techs as spies.   Barcelo uses these spies to get information so Barcelo can build documentation on the managers.  While some of these managers may have been fired for performance issue, the majority have not.  Some of the managers have quit because they couldn’t deal with Barcelo’s harassing behavior, her firing of their staff and taking over the office to put pressure on the LCOM to quit or to find something to use against them.  After one LCOM quit, he contacted his Congressional Rep to complain about all the firings and a delegation from the Congressional Office went to L.A. to meet with James Christy, Regional Director.  However, the firings continue. Some of these managers had been with the 2010 Census since the offices opened in 2008.  The cost of hiring, training, firing, hiring a replacement and retraining is staggering and a huge waste of taxpayer money. But, then again, as many reports have stated, the Census Bureau has wasted enormous amounts of money. Nothing is done about Barcelo and her behavior as they don’t want to disrupt the operations.

If you complain about Barcelo or Enos or anything Barcelo does, you are subjected to retaliation.  All of us who have filed against her have received the brunt of her retaliatory behavior.  Some of us have been fired. I have been harassed by her every day since I complained about her. She calls us and makes snide, abusive and insulting remarks. She treats us like we, in the field offices are the enemies instead of helping us with the operations. She has made her Regional Techs scour everything in our office to build documentation on us. They looked at all our time sheets to find errors and, I was written up for it.  She had one of her Regional Techs, the hatchet man, go through every selection certificate we have handled since the office opened to find mistakes. He is the hatchet man because Barcelo uses him to find things so she can fire. Our Administration Department, by this time, had hired over 2,000 employees and was handling about 300 payroll documents a day.  Given the volume and speed of these transactions, since they are all on strict timelines, there will be mistakes.  Management claimed all offices were being audited.  This was a lie.  Barcelo conducted sham superficial audits of her other offices.  She used another RT to audit the work he had done when he was the Assistant Manager of Administration.  None of the offices in her area or offices reporting to other Area Managers received the depth of review or covered the timeframe audited in our office.  Some of the other offices were not audited. This was pure retaliation on the part of Barcelo and Enos.  Regional Director, James Christy and Deputy Director know about all of this as we have sent our complaints to them.  They turn a “deaf ear” as they don’t want to “disrupt the operations”.  Barcelo continues her abusive retaliatory behavior.

We filed our informal EEO complaints and the EEO Counselor contacted us within a week.  She tried to resolve the complaints but, of course, management refused to settle claiming they had done nothing wrong.  What we sought was to have management deal with this man who they rehired as they should have done originally, to have Barcelo and Enos disciplined for not dealing with this man’s behavior and for rehiring him with full knowledge of his behavior and to have our office moved from the chain of command of Barcelo and Enos as we knew they would retaliate.  Retaliate, they did.

We filed our formal complaints with the Decennial Office of Civil Rights, Kathryn H. Anderson, Deputy Director for Decennial Operations Office of Civil Rights, Washington, DC.  This was several weeks ago. We received notice from DD Anderson that our complaints had been received but, no decision as to whether our complaints had been accepted for processing or whether an investigator would contact us.

Last week, an LCOM from one of the Central Valley Offices called me. This LCOM and another manager from her office had also filed complaints but, were told by an EEO Counselor that the Decennial Office of Civil Rights is delaying processing the formal complaints so the Census Bureau can finish the operations.  None of our complaints have been processed.  This LCOM told me complainants are now filing with the Office of the Inspector General so that someone will do something to stop Barcelo’s behavior.

There is a statutory timeline for agencies to process complaints, 180 days.  When a federal agency/department/bureau stalls processing formal complaints, they can say they won’t be able to investigate the complaint within the 180 day and pass the complaint on to the EEOC.  The Office of Civil Rights, then, never investigates the complaints.  This discourages complainants, they give up or they don’t want to deal with another process, EEOC. This creates what is called a “chilling effect” on complainants.  The “chilling effect” has been used in the past by employers as a way to avoid having to deal with complaints and avoid correcting their illegal practices.  By stalling, the census operations will finish, the responsible management officials will be gone and documents will be destroyed.  And we know the Census Bureau is known for shredding and destroying documents and materials.  Also, by stalling processing and investigation of complaints, the Office of Civil Rights is giving benefit to management.  The OCR is to be an impartial finder of fact.  Giving management a benefit and not giving complainants their statutory rights makes the office biased toward management.  The only “right” the temporary decennial census employees have is civil rights.  Completing the Census does not trump civil rights laws.

By not conducting timely investigations of EEO complaints, the Census Bureau is giving license to managers to continue to engage in discriminatory/harassing and abusive behavior.  The managers see no consequences for their behavior and see EEO as a joke.  Araceli Barcelo has been quoted as saying: “I have so many EEO complaints filed against me but, I still sleep at night.”

Chaos at Eastern Washington Census Office

Wednesday, April 21st, 2010

From the Tri-Cities Herald in Washington state (which was my local newspaper when I worked the grape harvest at Pacific Rim winery):

4 census managers announce resignations

By Kristi Pihl, Herald staff writer

Most of the managers at the Kennewick census office quit last week, but the interim manager said the vacancies shouldn’t affect completing the local 2010 Census.

Ford Carlberg, interim local census office manager, said the office had four resignations last week. He said he couldn’t discuss it further because it is a personnel issue.

However, he said, the local office is on schedule with the 2010 Census.
Dave Donaldson of Finley, who was an assistant manager at the Kennewick office, said he, two other assistant managers and the office manager quit last week.

Donaldson, who was in law enforcement for 22 years, said he has been a supervisor before and had never experienced the lack of support and concern for employees that he did with the regional census center in Bothel.

Donaldson said he enjoyed working with the other employees at the Kennewick office, and felt like they were doing a good job. But the local office would be given last-minute changes to procedures, sometimes without enough time to implement them, he said.

The regional census center was concerned about the numbers but not about quality and doing the job right, Donaldson said.

Donaldson said he hopes the local census work isn’t negatively affected by the resignations.

Carlberg said the census has a practice of training others in the office to take up tasks if someone is unable to continue. In addition, the U.S. Census Bureau has regional technicians, including Carlberg, who are trained to fill in at needed positions.

Now that the deadline to return the census forms by mail has passed, officials are set to begin follow-up work in the region on May 1 with about 1,200 employees, also called enumerators, Carlberg said.

Currently, the office is hiring and training those enumerators, he said. Training likely will be during the weeks of May 3 and May 10 as the office gets a better idea of what will be needed.

“We don’t know yet what the specific workload will be,” Carlberg said.
The mail-in response rates provide an estimate, but the official data from the national processing center won’t be available until the end of the week, Carlberg said.

Benton County has a preliminary participation rate of 73 percent as of Monday with the cities of Kennewick at 70 percent, Richland at 75 percent and West Richland at 76 percent, according to the U.S. Census Bureau.

In Franklin County, the participation rate was 71 percent as of Monday. Pasco had a participation rate of 71 percent, which already is 2 percent more than the overall 2000 Census participation rate for the city.
The Kennewick office staff is dedicated, Carlberg said. “We will get the number right,” he said

Read more: http://www.tri-cityherald.com/2010/04/20/983127/4-census-managers-announce-resignations.html#ixzz0liuodnsx