My Two Census

Formerly the non-partisan watchdog of the 2010 US Census, and currently an opinion blog that covers all things political, media, foreign policy, globalization, and culture…but sometimes returning to its census/demographics roots.

Posts Tagged ‘LCOM’

MyTwoCensus Investigation: Steve Jost says Aramanda is no longer managing Chicago LCO

Tuesday, June 29th, 2010

MyTwoCensus has been investigating the job history, performance, and current employment status of Joseph Aramanda, the Blago associate who somehow made the miraculous jump from pizza shop owner to Chicago Local Census Office Manager. That this man was in charge of thousands of employees and significant amounts of sensitive data should have raised red flags immediately.

But apparently the Chicago political machine was able to hush these voices until MyTwoCensus stepped in to publicize this corrupt activity and Congressman Patrick McHenry’s office subsequently launched an investigation into this man. Yesterday, Steve Jost, Associate Director for Communications of the Census Bureau, wrote to me, “Mr Aramanda is not managing the LCO and is in a non-working status pending further review.” Now, we’re wondering, is Mr. Aramanda still on the Census Bureau payroll?

According to a response I received yesterday from the Census Bureau’s FOIA office, Mr. Aramanda started work at the Census Bureau on November 2, 2009. This was 8 months after Blago was impeached and some 6 months after he was indicted. It is unacceptable that a man so closely tied to a major political scandal was approved to run the 2010 Census operations of the city of Chicago. Those who hired him should be investigated for not following proper human resources practices.

Updates/claifications on the following in the comments…

Additionally, if my memory serves me correct, the Census Bureau’s job application asks specifically if one has been involved in any political activities. Did Mr. Aramanda lie on his job application or did the Census Bureau hire a man who was widely known to be deeply involved with the Illinois political machine?

A rumor grows in Brooklyn

Tuesday, June 22nd, 2010

Latest Update:

I currently work at Brooklyn LCO 2225. I read on your blog (in the comments section) that someone stated that Jenny Ortiz-Bowman was among the two people fired recently from our office for helping with the faslification. This is untrue. Ms. Ortiz-Bowman has not worked in our office in months and was not part of the falsification of EQ’s. That was someone else. It was the manager who took Jenny’s place, Sonya Merritt, who got fired last week. Jenny was not part of it. In fact, she got fired months ago because she did not want to rush her operation and wanted to do things right.
-Anonymous

UPDATES:

1. Subject: bed bug infestation

Message Body:

rumors aren’t the only thing growing in brooklyn.  at lco 2226, the staff in the admin department are all sitting on plastic covered chairs.  the exterminator brought in the bug sniffing dog and confirmed their department is infested with blood sucking bed bugs.  you can’t make this up!

2. From the comments section:

“Let’s put names to these two losers….Mr ALVIN AVILES and MS JENNY ORTIZ – BOWMAN…..supervised by AREA Manager MS DARLENE LOPEZ…let the games begin LOL”

Any truth to this submission?

Subject: Brooklyn LCOM fired for falsifying EQ’s

Message Body:
At the RCC rumors are flying about an LCOM in Brooklyn that was fired for falsifying EQ’s, payroll and D-291′s.  Please investigate

Did this happen in your office?

Wednesday, June 16th, 2010

This comes from an anonymous tip:

Hi, the FOS told all the CL’s, CLA’s, and enumerators to bring EVERYTHING in this morning.  EVERYTHING.  Even eq’s / binders still in progress.  He said (talking about the LCO managers) “They said turn it all in this morning, they’ll finish the eq’s at the office.”

How are they going to “finish” the eq’s at the office?   They’re going to make stuff up, just like they did last year during mapping.   Fabricate the data, in order to meet the deadlines and make the LCOM and admins “look good”.

Daily Sound Off: Are Census Bureau officials getting bonuses based on performance?

Monday, June 14th, 2010

This came in through our submission form:

I would sure like to see a story on who in the census office are getting bonuses and for what.

Out of the Matteson Office 2526 we have been given deadline dates by the LCOM John Mathis such as one a week ago, then one today, etc.  In a meeting with the LCOM, someone from the RCC Chicago office, brought up these dates John seemed to change his mind on the dates.  Someone else then asked if anyone is getting bonuses for completing early.  The RCC guy said “Who said we are getting bonuses?”

I think any bonuses if they exist for finishing early are only going to cause more bad census data as we are rushed to meet dates that are falsely imposed.  The website says this part of the operation should end in early July.

So can you find out what bonuses are offered to census management and for what?  Then we can start writing our congress people to abolish them.  The only bonus I think should be for getting a complete and accurate count of all people and where they lived on April 1st.

Daily Sound Off: Contender for Worst Local Census Office

Tuesday, June 1st, 2010

Today’s Daily Sound Off comes from Georgia:

From a contender to the title of “The Worst LCO in the Nation”

Well, it looks like the U. S. Census finally got the PBOCS software working. The solution, reduce the number of users from 10 to 2. This means it will take 5 times longer to key the volumes of returned enumerator questionnaires that have been stacked into boxes waiting for a clerk to key them.

While we are on the subject of questionnaires I would like to explain the process in our LCO (local census office), Macon Georgia.

!. Enumerators turn in their completed questionnaires to their crew leader who reviews them for completeness and then initials showing his approval. Enumerators are experiencing a large number of irate people that do not want to participate and have discovered it is easier to call the residence vacant of cannot locate than it is to try and get the information. No one likes to be chewed out and in a way I don’t blame them. A large percent of the population don’t trust the Census and wish to be left alone.

Residents are handing the Census envelopes they received in the mail to the enumerator and telling them to leave. These envelopes are not being mailed but are being thrown into boxes. At least if they were mailed, the people might be counted.

2. The crew leader brings them to the office where clerks log the receipt of “X” number of questionnaires.

3. Then they are given to clerks for review of completeness. We have about 30 clerks on three shifts doing this. Those that fail are returned to the crew leader for rework. The return rate is about 50% because Crew leaders are not reviewing, just initialing, and sometime not initialing. What company would pay for this amount of poor performance and then pay more to the same people to do the work again and even worse allow it to continue?

4.  Once the clerk begins keying another 20% of the forms are pulled out to be returned to the crew leader because the clerks did a poor job of their review. Another 20% to 30% of the questionnaires are sent to Data Collection office with incomplete information

5.  Where are the managers and supervisors? What are they doing about it? Well last month, the Area Manager took over the office but after two weeks she could not make a difference even with the assistance of three RT’s so they assigned another area manager who left two RT’s with us and one is acting LCOM (LCO manager) after firing the LCOM.  The acting LCOM can barely speak English and neither knows enough to do anything but contribute to the turmoil. They think the solution is to see how many people they can make miserable by denying them food and drink in their work area and not allowing them to leave except for a two 15 minute breaks and a 30 minute lunch. They must raise their hand when they need more work or have to go to the bathroom.  Next there is a field operations manager who has 3 office supervisors and 7 field office supervisors to help her. All are poorly trained and most are not supervisor material, The solution is to add two more Field Office Supervisors (both have less than 30 days experience) to supervise the office operations supervisors. To the Census, more is usually the solution not accountability for their actions. The same people that did poor work during Address Canvassing, and Group Quarters are still being paid to make a mess of Non Response Follow Up. These RT’s will not listen to those managers that years of supervisor experience and know how to solve the problem.  We probably will soon have a new set of RT’s and another Area Manager because nothing is improving.

6. Finally there is shipping of the questionnaires. The Census Bureau with their infinite wisdom decided to take some strain off the PBOCS by moving shipping to a DAPPS based program. This seems like a good idea but in doing so removed the checks and balance that PBOCS had which prevented questionnaires from being shipped without being checked-in. Now any questionnaire can be shipped. What a mess we are going to have.

Conclusion:

Management is the source of all problems within the Census; i.e., I should say the lack of management and it starts at the top. The U.S. Census has grown to be a management nightmare and will need serious restructure if it is to survive. All the public relations, TV commercials, nor increased spending can cure the festering sores.

I sense that these problems are common place throughout the nation. With all the problems that have come to light, we are previewing the Death of the Census because the problems will ultimately make 2020 Census impossible. How can the Secretary of Commerce keep a straight face when he presents the results to President Obama on December 31, 2010?

Census Director Robert M. Groves Lies: The Census Bureau’s software, IT, and computer problems are NOT fixed

Friday, May 14th, 2010

Earlier this week, Dr. Robert M. Groves told NextGov that the Census Bureau’s infamous computer problems with the paper-based operations control system (PBOCS) software were fixed. He even went so far as to have a memo, obtained by MyTwoCensus, sent by his underlings to Census Bureau officials throughout the country, relaying this information:

Attention: Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.

Update: The technical team is ready to implement the fix for performance issues.  In order to do so, the system will be brought down at 6:45 PM ET.  All users need to log off prior to this time and remain out of the system until further notice.  This process should take approximately two hour and once the system is available, there will be a staggered log-in.  DOTS will send out another message regarding when PBOCS will be available and the staggered log-in schedule.


From:

TMO Decennial Operations Technical Support 2010/BOC

To:

TMO Decennial Operations Technical Support 2010/BOC@BOC

Cc:

Alan J Berlinger/DSCMO/HQ/BOC@BOC, Annetta Clark Smith/DMD/HQ/BOC@BOC, Arnold A Jackson/DMD/HQ/BOC@BOC, Barbara M LoPresti/TMO/HQ/BOC@BOC, Brian E McGrath/DIR/HQ/BOC@BOC, Bridgette M Hendricks/FLD/HQ/BOC@BOC, Chad G Nelson/TMO/HQ/BOC@BOC, Curtis L Broadway/DSCMO/HQ/BOC@BOC, dcurtner@harris.com, Decennial IT Support List, Dennis W Stoudt/DSCMO/HQ/BOC@BOC, dmays@harris.com, Dsouzav@GAO.GOV, DSPO PBO MGMT List, Ellen W Cafarella/FLD/HQ/BOC@BOC, fdca_pbams@ics-nett.com, FLD 2010 Regional Offices List, FLD Deputy Regional Directors List, FLD Regional Directors, Gail A Leithauser/FLD/HQ/BOC@BOC, Hilda S Dimmock/FLD/HQ/BOC@BOC, Jacque M Biles/FLD/HQ/BOC@BOC, Janet R Cummings/FLD/HQ/BOC@BOC, jlawrenc@harris.com, K Evan Moffett/DMD/HQ/BOC@BOC, Karen C Field/FLD/HQ/BOC@BOC, Louis R Avenilla/FLD/HQ/BOC@BOC, Lucia J Chavez/FLD/HQ/BOC@BOC, Marilia A Matos/DIR/HQ/BOC@BOC, Maryann M Chapin/DMD/HQ/BOC@BOC, Michael T Thieme/DMD/HQ/BOC@BOC, mtrocki@OIG.DOC.GOV, Pamela D Mosley/DIR/HQ/BOC@BOC, Robert M Groves/DIR/HQ/BOC@BOC, SJackson@OIG.DOC.GOV, Tammi Michelle Archer/FLD/HQ/BOC@BOC, TicehurstJ@gao.gov, TMO DOTS 2010 Staff List, Viola L Lewis Willis/AMSD/HQ/BOC@BOC, Wayne Dustin/DSCMO/HQ/BOC@BOC

Date:

05/13/2010 05:10 PM

Subject:

UPDATE INFORMATION – PBOCS Performance Issues, 5:00 PM ET, 5/13

Sent by:

Rebecca St Martin

Attention: Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.

Update: The technical team is still testing the fix for the performance issues.  They hope to have the system available sometime tonight however at this point we do not have a more specific time frame.  DOTS will send out another update at 7:00 PM ET.

If you have any questions/concerns regarding this message, please respond to only DOTS 2010.  Please do not reply to all.

TMO Decennial Operations Technical Support (DOTS) 2010
Phone: 301-763-2010


From:

TMO Decennial Operations Technical Support 2010

To:

Decennial IT Support List, FLD Regional Directors, FLD Deputy Regional Directors List

Cc:

TMO DOTS 2010 Staff List, FLD 2010 Regional Offices List, Barbara M LoPresti/TMO/HQ/BOC@BOC, Gail A Leithauser/FLD/HQ/BOC@BOC, Janet R Cummings/FLD/HQ/BOC@BOC, Karen C Field/FLD/HQ/BOC@BOC, Louis R Avenilla/FLD/HQ/BOC@BOC, Viola L Lewis Willis/AMSD/HQ/BOC@BOC, DSPO PBO MGMT List, fdca_pbams@ics-nett.com, Hilda S Dimmock/FLD/HQ/BOC@BOC, SJackson@OIG.DOC.GOV, Pamela D Mosley/DIR/HQ/BOC@BOC, Michael T Thieme/DMD/HQ/BOC@BOC, Wayne Dustin/DSCMO/HQ/BOC@BOC, Curtis L Broadway/DSCMO/HQ/BOC@BOC, Dennis W Stoudt/DSCMO/HQ/BOC@BOC, Maryann M Chapin/DMD/HQ/BOC@BOC, Alan J Berlinger/DSCMO/HQ/BOC@BOC, dmays@harris.com, dcurtner@harris.com, jlawrenc@harris.com, TicehurstJ@gao.gov, K Evan Moffett/DMD/HQ/BOC@BOC, mtrocki@OIG.DOC.GOV, Dsouzav@GAO.GOV, Lucia J Chavez/FLD/HQ/BOC@BOC, Marilia A Matos/DIR/HQ/BOC@BOC, Ellen W Cafarella/FLD/HQ/BOC@BOC, Annetta Clark Smith/DMD/HQ/BOC@BOC, Bridgette M Hendricks/FLD/HQ/BOC@BOC, Tammi Michelle Archer/FLD/HQ/BOC@BOC, Jacque M Biles/FLD/HQ/BOC@BOC, Brian E McGrath/DIR/HQ/BOC@BOC, Arnold A Jackson/DMD/HQ/BOC@BOC, Robert M Groves/DIR/HQ/BOC@BOC

Date:

05/13/2010 04:01 PM

Subject:

UPDATE: INFORMATION – PBOCS Performance Issues, 4:00 PM ET, 5/13

Sent by:

Chad G Nelson

Attention: Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.

Information: The fix for the performance issues currently be experienced is still being tested.  We remain with 6 regions on the system and 6 blocked.  DOTS will send out another update at 5:00 PM ET.

If you have any questions/concerns regarding this message, please respond to only DOTS 2010.  Please do not reply to all.

TMO Decennial Operations Technical Support (DOTS) 2010
Phone: 301-763-2010

To: Decennial IT Support List, FLD Regional Directors, FLD Deputy Regional Directors List
From: TMO Decennial Operations Technical Support 2010
Sent by: Chad G Nelson/TMO/HQ/BOC
Date: 05/13/2010 02:15PM
cc: TMO DOTS 2010 Staff List, FLD 2010 Regional Offices List, Barbara M LoPresti/TMO/HQ/BOC@BOC, Gail A Leithauser/FLD/HQ/BOC@BOC, Janet R Cummings/FLD/HQ/BOC@BOC, Karen C Field/FLD/HQ/BOC@BOC, Louis R Avenilla/FLD/HQ/BOC@BOC, Viola L Lewis Willis/AMSD/HQ/BOC@BOC, DSPO PBO MGMT List, fdca_pbams@ics-nett.com, Hilda S Dimmock/FLD/HQ/BOC@BOC, SJackson@OIG.DOC.GOV, Pamela D Mosley/DIR/HQ/BOC@BOC, Michael T Thieme/DMD/HQ/BOC@BOC, Wayne Dustin/DSCMO/HQ/BOC@BOC, Curtis L Broadway/DSCMO/HQ/BOC@BOC, Dennis W Stoudt/DSCMO/HQ/BOC@BOC, Maryann M Chapin/DMD/HQ/BOC@BOC, Alan J Berlinger/DSCMO/HQ/BOC@BOC, dmays@harris.com, dcurtner@harris.com, jlawrenc@harris.com, TicehurstJ@gao.gov, K Evan Moffett/DMD/HQ/BOC@BOC, mtrocki@OIG.DOC.GOV, Dsouzav@GAO.GOV, Lucia J Chavez/FLD/HQ/BOC@BOC, Marilia A Matos/DIR/HQ/BOC@BOC, Ellen W Cafarella/FLD/HQ/BOC@BOC, Annetta Clark Smith/DMD/HQ/BOC@BOC, Bridgette M Hendricks/FLD/HQ/BOC@BOC, Tammi Michelle Archer/FLD/HQ/BOC@BOC, Jacque M Biles/FLD/HQ/BOC@BOC, Brian E McGrath/DIR/HQ/BOC@BOC, Arnold A Jackson/DMD/HQ/BOC@BOC, Robert M Groves/DIR/HQ/BOC@BOC
Subject: UPDATE INFORMATION – PBOCS Staggered Log-in. Currently Suspended.


Attention:
Regional Director, Deputy Regional Director, Assistant Regional Census Manager for IT, and Lead Support Coordinators/Representatives.


Information:
Due to log-in issues caused by the number of users trying to come onto the system right now, the staggered log-ins have been suspended.  The six remaining RCCs will not be allowed to log-in until the current backlog has declined.  DOTS will send out a message when the remaining RCCs can log-in.

The remaining RCCs are:

2499 = Detroit

2599 = Chicago

2699 = KC

3199 = Denver

2799 = Seattle

3299 = Los Angeles

If you have any questions/concerns regarding this message, please respond to only DOTS 2010.  Please do not reply to all.

(more…)

Census Bureau Official: The Worst Local Census Office In the Nation

Monday, May 10th, 2010

The following piece comes from an anonymous Census Bureau official in New York whose identity has been verified but will remain protected by MyTwoCensus.com. This work below does not necessarily represent the views of Stephen Robert Morse or MyTwoCensus.com:

From the outside our LCO looks great. It sits in a high end commercial office building with beautiful views of Park Avenue and the Grand Central Terminal. But on the inside the office is the prime example of the appalling waste, lack of accountability, sabotage and finger pointing that has become widespread here at the 2010 Census.

Our LCO contains the upscale doorman buildings of the East Side, the multi-million dollar condos in Union Square and the Lower East Side, Fifth Avenue retail stores such as Louis Vuitton, Chanel, Bergdorf Goodman and famous restaurants such as Tavern on the Green and Smith & Wollensky. The average rent for a one bedroom apartment is upwards of three thousand dollars a month. For months, numerous employees warned everyone the demography of the residents and the high real estate prices was going to be a problem finding applicants for $18.75 an hour and free training space. The recruiting and partnership assistants had trouble finding partners that would donate space that we could use five days a week for eight hours a day. The LCOM made clerks cold call high end banquet halls, and conference rooms in private office buildings but most of them refused because in such a recession these businesses could be generating revenue instead of donating their space. Some spaces though were nice enough to say that if we would be willing to offset some of their custodial, security costs or even the cost for toilet paper they would offer us the space. But the Census Bureau was adamant about not paying a single cent for space.

The other problem was recruiting enough applicants. The office clerk rate of $14.25 and field employee rate of $18.75 an hour was chump change for what is considered one of the highest real estate prices in the country. Most of the people who take a job for these pay rates are students, public housing or subsidized housing residents or retirees. For this very reason we were ranked last in the nation when it came to recruiting enough applicants to do the census.

To no one’s surprise since recruiting numbers were not being met the career census employees at regional census center (RCC) and headquarters pointed fingers, blamed the local census office managers and bring in outsiders. They brought in regional technicians and other recruiting assistants from Queens to show us how to plaster and flier neighborhoods with posters. Nevertheless they didn’t even make a dent in the recruiting numbers. Looking for someone to blame the RCC fired the recruiting manager and asked another one to take over. When the second one refused to work with the LCOM, the solution was fire her too. Then they offered it to a Westchester manager who declined also. (smart move) And the regional technician from Queens spent a week there before he was fed up. Are you starting to notice a trend? You know there is a problem when people would rather be fired than work with the LCOM.

The employees refused to work with the LCOM because she was condescending, oftentimes publicly humiliating and sabotaging other managers from getting their job done. Most of all, the LCOM had it out for the AMQA. She [LCOM] diverted a strong OOS from quality assurance to recruiting and told recruiting assistants to refrain from finding training sites and questionnaire assistance centers (QACs). When the area manager sent partnership assistants to help look for additional QAC sites the LCOM diverted them also. Then they sent a regional technician to help her. He mapped the geographic location of all the QAC sites and figured out the hours they would be most effective. Then he coordinated some recruiting assistants to help telling them exactly where he needed QACs and what hours he needed them. She threw away the work and tried to get the regional technician fired.

At the climax, when the LCOM resigned her going away party featured a clerk who impersonated her in a wig and stormed the lobby like a drama scene from a reality television show. After the LCOM left, an RCC employee became the acting LCOM. Like other RCC employees he offered little constructive help but sitting at his computer falling asleep or basically hovering, standing over, watching as temporary hourly employees slave away at processing work on an antiquated system that does not work.

When it came time to hire enumerators for non response follow-up our office still didn’t have enough training spaces but told to select applicants anyways. Despite being the worst LCO in the country the office managed to select almost 2,000 applicants, hiring a negligible number of non-citizens and those who scored below 70 from an applicant pool of about 5,000. (the original applicant testing goal was over 12,000 applicants) Instead of finally compromising and paying for much needed space RCC asked the LCO managers to create a schedule to take advantage of every single seat in a classroom, moving and splitting crews of enumerators from one training site to another each day. A great idea from the outlook; but when you try to implement this it can be a logistical nightmare. We promised jobs to thousands of applicants but couldn’t fit them into training space so all this week we fielded phone calls from thousands of irate applicants who were desperate for work or enumerators who don’t even know where and when their next day of training is. While the office is fielding phone calls headquarters is making sure we key enough hires in the system. The office resorted to training their employees in the hallway of a high end commercial Park Avenue South office. The managers have to work from morning to midnight, sometimes through the night and everyday there are employees who basically break down and burst into tears in the office. The Census Bureau could of saved themselves money simply by pay their partners a stipend to offset custodial or security fees or even the toilet paper than pay the wages and overtime for the entire office which is probably in the tens of thousands.

Another example of government waste at its finest is how they bring in huge cubic dump containers to throw out entire storerooms of materials for the group quarters enumeration, recruiting brochures, and questionnaires. I ask myself if it was worth firing our AMQA over lack of Questionnaire Assistance Center sites when entire cubic containers of be counted census forms were just thrown out? In a few weeks during the non-response follow up operation we have to enumerate all the housing units in entire high rise apartment buildings in Manhattan because no one received census forms. This is simply because headquarters and RCC rushed and told people to work faster last year. If New York City is missing entire high rise apartment buildings imagine how many single family homes are missing across America. The joke of the office is if things don’t work headquarters will fly in people who will come in take over and magically “finish the job”. This is simply why places like New York City get undercounted.

So when the newspaper reporters are standing outside our office demanding interviews about why the office won’t respond to applicants request about job training. Why don’t they ask the RCC and headquarters? From the first look you can blame the temporary local census office but the real blame falls onto the RCC and headquarters who evaluate purely on numbers with little regard to the demography and real estate costs of one of the most expensive neighborhoods in America. The New York East 2230 office is the prime example of career level census managers who have tunnel vision. These people are former statisticians, mathematicians and geographers who are great at quantitative analysis but have little management experience and strategy.

If this LCO works just like any other office in terms of the waste it shows what must be happening in 494 offices across the nation every day. The Census Bureau MO “when things don’t work throw more money, resources and people at it.” This is why the census costs 15 billion dollars. The Census needs someone with real management experience and who is a real visionary. The employees at regional census center and headquarters should be ashamed of themselves. And to think the inspector general’s office was here just weeks ago makes it even more appalling. You can be sure I’ll be writing the congressional subcommittee about this.