My Two Census

Formerly the non-partisan watchdog of the 2010 US Census, and currently an opinion blog that covers all things political, media, foreign policy, globalization, and culture…but sometimes returning to its census/demographics roots.

Posts Tagged ‘Lower East Side’

What is going on in the New York Region?

Wednesday, June 23rd, 2010
MyTwoCensus has been getting alot of email flooding our inbox from around the New York Region. Here are just some of the claims. Can anyone verify or dispute these claims?

Hudson County North 2214
A crew leader bragged to me today that he finished NRFU early because a lot of his units returned their census forms. I suspect the reason they finished so quickly is because they marked a lot of housing units duplicate claiming the respondent returned their census form when in fact they didn’t. In the manual it says that if there is a XXXX in the status, date columns and a name in the address listing it means the respondent returned their census form. An enumerator should only visit those units with a blank date and status columns and no name. Each binder should contain about an average of 40 NRFU addresses to visit. In urban areas however a census block usually has more than 40 NRFU addresses to visit so the block comprises of several assignments. In order to prevent duplication of work, a NRFU address will be XXXXed in one binder with no name and blank in another binder.
However some of the crews in mY LCO interpreted this differently. They sat around with their binders and if they found an XXXX in one binder and blank in the other they marked duplicate for the NRFU address claiming that the respondent returned their form when in fact they were never counted. The insanity is that they rewarded these people with extra work by bringing them to New York City.

Bronx Office LCO Unknown
I work as a reinterview clerk in quality assurance. Everytime a questionnaire gets flagged for reinterview it arrives in quality assurance with a small red R written in the right margin. One of us transcribes the respondent information and any notes to a green questionnaire. Without looking at the interview results we telephone the respondent and ask him if a census bureau employee visited their household recently. If the answer is yes then we conduct an abbreviated interview asking them the status of the unit on census day, the number of people and just the names of the household members.
However one of my managers told me that in another office the clerks were just transcribing the respondent information and household member names onto the green questionnaire and said their interview was conducted when in fact it was not. What a great way to get 100% accuracy in your quality check!
New York West 2233
Stephen as you know there have been several high rise buildings in affluent areas we are unable to get into.I believe there is a lot of ambiguity and the Census Bureau is implementing procedures in an attempt to hide this unsureness to prevent the City of New York to possibly dispute the count.
There are two boxes on the back of the enumerator questionnaire which isn’t mentioned in the manuals. The two boxes are REF  and CO which stand for refusal and closeout. We are being told to mark the REF and CO boxes when we are at 95% or above. In order to get to 95% we can take a headcount and write in the margin that the respondent refused or didn’t know on all the questions. But that does not justify marking the CO box. If the respondent opens the door and refuses then it is better to mark a population count of 1 but do not mark the REF box.If a real estate management company refuses you access but is willing to tell you how many people live in the building then the enumerator can assume the total number of people in each housing unit is the total population of the building divided by number of units in the building and the enumerator can be the proxy. However they are still not to mark the CO or REF box.
The only time they are allowed to mark the CO or REF boxes are when they absolutely do not know the population and can not use any of the techniques mentioned above. I believe the Census is trying to minimize and cover up the number of housing units they are unable to obtain census day data. Are the number of refusals and closeouts aggregated and made publicly available to municipalities and city and state governments?

Queens County 223?
Several of crew leaders were speaking one night over drinks and one of them told us they were going to help out in Manhattan because they completed NRFU so quickly. They said that would just use the names off the mailboxes. He even said to me that that’s how the Census works, you work quickly you get more work. I asked him if he ever thought about data falsification and he said he never got caught. Apparently since they could never make contact anyways at these houses after several visits that if they got reinterview the enumerator would probably not be able to make contact anyways. He says that by the time they caught that NRFU would be over but not before he got some more work in Manhattan.
New York West 2233
We have at least one building we can’t get into and RCC is working on getting us access. Last week my crew leader informed me to bring in all my EQs and binders. Apparently another crew leader from Chinatown, and the Lower East Side areas who finished NRFU in just three weeks are going to take our work. I was told the other day when my crew leader met with our group that the other FOS district finished the entire building. How is this even possible Chinatown and Lower East Side finished in three weeks, they have so many tenement buildings and illegal immigrants who speak like Spanish and five different Chinese dialects? How did they gain access to the building and how did they finish enumeration in just one day?

Census Bureau Official: The Worst Local Census Office In the Nation

Monday, May 10th, 2010

The following piece comes from an anonymous Census Bureau official in New York whose identity has been verified but will remain protected by MyTwoCensus.com. This work below does not necessarily represent the views of Stephen Robert Morse or MyTwoCensus.com:

From the outside our LCO looks great. It sits in a high end commercial office building with beautiful views of Park Avenue and the Grand Central Terminal. But on the inside the office is the prime example of the appalling waste, lack of accountability, sabotage and finger pointing that has become widespread here at the 2010 Census.

Our LCO contains the upscale doorman buildings of the East Side, the multi-million dollar condos in Union Square and the Lower East Side, Fifth Avenue retail stores such as Louis Vuitton, Chanel, Bergdorf Goodman and famous restaurants such as Tavern on the Green and Smith & Wollensky. The average rent for a one bedroom apartment is upwards of three thousand dollars a month. For months, numerous employees warned everyone the demography of the residents and the high real estate prices was going to be a problem finding applicants for $18.75 an hour and free training space. The recruiting and partnership assistants had trouble finding partners that would donate space that we could use five days a week for eight hours a day. The LCOM made clerks cold call high end banquet halls, and conference rooms in private office buildings but most of them refused because in such a recession these businesses could be generating revenue instead of donating their space. Some spaces though were nice enough to say that if we would be willing to offset some of their custodial, security costs or even the cost for toilet paper they would offer us the space. But the Census Bureau was adamant about not paying a single cent for space.

The other problem was recruiting enough applicants. The office clerk rate of $14.25 and field employee rate of $18.75 an hour was chump change for what is considered one of the highest real estate prices in the country. Most of the people who take a job for these pay rates are students, public housing or subsidized housing residents or retirees. For this very reason we were ranked last in the nation when it came to recruiting enough applicants to do the census.

To no one’s surprise since recruiting numbers were not being met the career census employees at regional census center (RCC) and headquarters pointed fingers, blamed the local census office managers and bring in outsiders. They brought in regional technicians and other recruiting assistants from Queens to show us how to plaster and flier neighborhoods with posters. Nevertheless they didn’t even make a dent in the recruiting numbers. Looking for someone to blame the RCC fired the recruiting manager and asked another one to take over. When the second one refused to work with the LCOM, the solution was fire her too. Then they offered it to a Westchester manager who declined also. (smart move) And the regional technician from Queens spent a week there before he was fed up. Are you starting to notice a trend? You know there is a problem when people would rather be fired than work with the LCOM.

The employees refused to work with the LCOM because she was condescending, oftentimes publicly humiliating and sabotaging other managers from getting their job done. Most of all, the LCOM had it out for the AMQA. She [LCOM] diverted a strong OOS from quality assurance to recruiting and told recruiting assistants to refrain from finding training sites and questionnaire assistance centers (QACs). When the area manager sent partnership assistants to help look for additional QAC sites the LCOM diverted them also. Then they sent a regional technician to help her. He mapped the geographic location of all the QAC sites and figured out the hours they would be most effective. Then he coordinated some recruiting assistants to help telling them exactly where he needed QACs and what hours he needed them. She threw away the work and tried to get the regional technician fired.

At the climax, when the LCOM resigned her going away party featured a clerk who impersonated her in a wig and stormed the lobby like a drama scene from a reality television show. After the LCOM left, an RCC employee became the acting LCOM. Like other RCC employees he offered little constructive help but sitting at his computer falling asleep or basically hovering, standing over, watching as temporary hourly employees slave away at processing work on an antiquated system that does not work.

When it came time to hire enumerators for non response follow-up our office still didn’t have enough training spaces but told to select applicants anyways. Despite being the worst LCO in the country the office managed to select almost 2,000 applicants, hiring a negligible number of non-citizens and those who scored below 70 from an applicant pool of about 5,000. (the original applicant testing goal was over 12,000 applicants) Instead of finally compromising and paying for much needed space RCC asked the LCO managers to create a schedule to take advantage of every single seat in a classroom, moving and splitting crews of enumerators from one training site to another each day. A great idea from the outlook; but when you try to implement this it can be a logistical nightmare. We promised jobs to thousands of applicants but couldn’t fit them into training space so all this week we fielded phone calls from thousands of irate applicants who were desperate for work or enumerators who don’t even know where and when their next day of training is. While the office is fielding phone calls headquarters is making sure we key enough hires in the system. The office resorted to training their employees in the hallway of a high end commercial Park Avenue South office. The managers have to work from morning to midnight, sometimes through the night and everyday there are employees who basically break down and burst into tears in the office. The Census Bureau could of saved themselves money simply by pay their partners a stipend to offset custodial or security fees or even the toilet paper than pay the wages and overtime for the entire office which is probably in the tens of thousands.

Another example of government waste at its finest is how they bring in huge cubic dump containers to throw out entire storerooms of materials for the group quarters enumeration, recruiting brochures, and questionnaires. I ask myself if it was worth firing our AMQA over lack of Questionnaire Assistance Center sites when entire cubic containers of be counted census forms were just thrown out? In a few weeks during the non-response follow up operation we have to enumerate all the housing units in entire high rise apartment buildings in Manhattan because no one received census forms. This is simply because headquarters and RCC rushed and told people to work faster last year. If New York City is missing entire high rise apartment buildings imagine how many single family homes are missing across America. The joke of the office is if things don’t work headquarters will fly in people who will come in take over and magically “finish the job”. This is simply why places like New York City get undercounted.

So when the newspaper reporters are standing outside our office demanding interviews about why the office won’t respond to applicants request about job training. Why don’t they ask the RCC and headquarters? From the first look you can blame the temporary local census office but the real blame falls onto the RCC and headquarters who evaluate purely on numbers with little regard to the demography and real estate costs of one of the most expensive neighborhoods in America. The New York East 2230 office is the prime example of career level census managers who have tunnel vision. These people are former statisticians, mathematicians and geographers who are great at quantitative analysis but have little management experience and strategy.

If this LCO works just like any other office in terms of the waste it shows what must be happening in 494 offices across the nation every day. The Census Bureau MO “when things don’t work throw more money, resources and people at it.” This is why the census costs 15 billion dollars. The Census needs someone with real management experience and who is a real visionary. The employees at regional census center and headquarters should be ashamed of themselves. And to think the inspector general’s office was here just weeks ago makes it even more appalling. You can be sure I’ll be writing the congressional subcommittee about this.