My Two Census

Formerly the non-partisan watchdog of the 2010 US Census, and currently an opinion blog that covers all things political, media, foreign policy, globalization, and culture…but sometimes returning to its census/demographics roots.

Posts Tagged ‘Phoenix’

Press Release: Lockheed Martin Team Prepared for Peak U.S. Census Data Capture Production

Friday, April 2nd, 2010

Here’s a press release update from our friends at Lockheed Martin:

ROCKVILLE, Md., April 1, /PRNewswire-FirstCall/ —  With the U.S. Census now underway, Lockheed Martin’s (NYSE: LMT) Decennial Response Integration System (DRIS) team is receiving up to 12 million census forms daily, processing as many as 2.5 million forms every 24 hours and answering more than 56,000 telephone inquiries per hour during peak production expected between the end of March and April 2010.

The DRIS contract was awarded in September 2005 to the Lockheed Martin team, which includes major partners and a large small business component. The DRIS team is responsible for the people, process, technology and infrastructure needed to receive, capture and standardize data from potentially more than 300 million U.S. residents as well as provide telephone assistance to support data capture efforts.

The Lockheed Martin-lead team hired and trained more than 13,000 temporary personnel, conducted intense testing and dress rehearsals and primed itself for one of the largest and most sophisticated data capture jobs in the country.

“Based on our experience with the 2000 Census, we partnered with the U.S. Census Bureau and the nation’s top companies to develop a solution that embraces information technology and automation to accurately, efficiently, securely and quickly count the nation’s growing and changing population,” said Julie Dunlap, director of Lockheed Martin’s Census Practice and program manager for the 2010 Census DRIS. “During exhaustive planning and testing, the system and associated employees and processes performed flawlessly and fully confirm the team’s readiness,” added Dunlap.

Three data capture centers support this massive effort to process all Census forms within a 6-month period. Centers in Baltimore, Md., managed by CSC, and Phoenix, Ariz. managed by Vangent, Inc., are bigger than four football fields put together. The third center is located at the Census Bureau’s National Processing Center in Jeffersonville, Ind.

In addition, the team established 11 call centers managed by IBM and Vangent across the country to answer respondents’ questions and to follow up to ensure no one is missed. “Between now and August, there will be an estimated 6.6 million inbound and 8.1 million outbound calls to ensure we are obtaining the most accurate data from respondents,” said Dunlap.

The results of the 2010 U.S. Census are due to the President in December 2010 as mandated by U.S. law.

Headquartered in Bethesda, Md., Lockheed Martin is a global security company that employs about 140,000 people worldwide and is principally engaged in the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and services. The Corporation reported 2009 sales of $45.2 billion.

U.S. Census Bureau and Lockheed Martin Open 2010 Census Data Processing and Call Center Facilities in Phoenix

Friday, November 20th, 2009

As MyTwoCensus has reported on numerous occasions (such as here, here, here, and here), we are extremely suspect of the lax standards for employment at the Census Bureau’s three data capture facilities, such as lack of drug testing and the use of subcontractor after subcontractor being hired to perform tasks that they may not be qualified to perform. These factors are recipes for sensitive-information related disasters:

FOR IMMEDIATE RELEASE
WEDNESDAY, NOV. 18, 2009

Jack Martin
CB09-CN.34
Public Information Office
301-763-5937
e-mail: <jack.m.martin@census.gov>

U.S. Census Bureau and Lockheed Martin Open 2010 Census Data Processing and
Call Center Facilities in Phoenix

The U.S. Census Bureau today opened its last of three data capture
centers that will process 2010 Census questionnaires as they are mailed
back by households across the nation next spring. The 212,000 square-foot
facility in Phoenix will bring more than 2,800 jobs to the area.

“Processing the 2010 Census questionnaires accurately and safely at the
data capture centers is a crucial step to a successful census,” said Census
Bureau Associate Director for Decennial Programs Arnold Jackson. “The
responses from each form processed at the facility will help provide a
complete count of the nation’s population and a new portrait of America.”

The Phoenix Data Capture Center is expected to process about 30 percent
of the census forms mailed back by respondents. The remaining forms will be
sent to the Census Bureau’s National Processing Center in Jeffersonville,
Ind., and the data capture center in Baltimore. The 2010 Census forms will
be mailed in March, and the majority of the data processing will occur
between March and July.

The call center is one of only 11 facilities to serve as an information
resource/hotline for questions people may have when completing their forms.
The Phoenix professionals will answer questions about the process and
completing the questionnaire, and will follow-up with respondents if their
returned forms are not complete or potentially inaccurate.

Both facilities will be managed by Lockheed Martin. Its subcontractor
partner, Vangent, will manage the hiring efforts for the 2,830 new
employees, most of whom will be hired starting in January 2010. Each worker
will take an oath for life to keep census information confidential. By law,
the Census Bureau cannot share respondents’ answers with any other
government or law enforcement agency. Any violation of that oath is
punishable by a fine of up to $250,000 and five years in prison.

MyTwoCensus Investigation Part 1: Security Concerns At Data Processing Centers

Tuesday, September 29th, 2009

Background: The United States Census Bureau will be operating three data capture centers to process the information collected from the approximately 300 million Americans who will be counted in the 2010 Census. These data capture centers are located in Baltimore (Maryland), Jeffersonville (Indiana), and Phoenix (Arizona).

After speaking with human resources professionals who have significant knowledge of US government and subcontractor practices, MyTwoCensus is concerned that the screening processes for people who will have access to highly sensitive information is inadequate.

Here are the criteria for employment at the Baltimore data capture center, which is ostensibly similar to the procedures at the other facilities as well:

Job Title: SCA General Clerk I – Paper Data Processing
City: Essex
State/Province: Maryland
Post Type: Full-Time/Part-Time
Requirements: There are basic requirements for BDCC employment which include:

• U.S. citizenship with documentation or Permanent Residency status (requires valid documentation from the past 2 years authorizing employment)
• 18 years of age or older
• High school diploma or GED
• English literacy
• No felony convictions
• Submission of personal information and fingerprints to the Federal Bureau of Investigation (FBI) for a suitability assessment. All applicants are required to meet Department of Commerce suitability requirements before employment.

MyTwoCensus is extremely concerned that mandatory drug tests are not part of the criteria for these positions because of the access to sensitive material that will inevitably come with the job. We are also concerned that the lax “no felony convictions” clause means that people who have been accused of felonies but have plead guilty to misdemeanors will likely be working in these facilities. In Maryland, the following crimes are considered misdemeanors:

  • Driving with a Revoked License
  • Reckless Driving
  • Petty theft
  • Prostitution
  • Public drunkenness
  • Resisting arrest
  • Failure to appear in court
  • Disorderly conduct
  • Trespassing
  • Vandalism

With so many Americans who have no criminal records currently unemployed, it is even more ludicrous that the standards for these positions are so low.

Another major loophole is that recruiters are trying to fill these positions now (September and October), but the jobs won’t actually begin until the spring (after Census Day – April 1, 2010). This means that during the next 6 months, people who pass background checks may surely be involved in criminal activities, but because of the time lag, their employers will likely never be aware of the situation.

It should be noted that the “Baltimore Data Capture Center will be managed by Lockheed Martin. Its subcontractor partner, CSC (Computer Sciences Corporation), will manage the hiring efforts for the 2,500 new employees, most of whom will be hired starting in December of this year.”

Update: Details About Vangent’s Call Center In Utah

Tuesday, July 28th, 2009

The following is an excerpt from a longer article in The Salt Lake Tribune:

About 1,200 full- and part-time jobs, expected to last only about 10 months, are coming to the Salt Lake Valley beginning in January as part of the 2010 census. Information on pay ranges for the call center jobs offered by Vangent Inc., for which hiring will begin this fall, wil be available in another month, but they are coming under opportune circumstances, if not an at opportune time. Employees will work in a former Discover Card call center in Sandy. “They [Vangent] are not only coming into a ready-made facility, but they are coming into a ready-made labor force,” said Mark Knold, chief economist for the state Department of Workforce Services. “We have a lot of call centers in the area, and there have been layoffs at various ones.” Utah’s unemployment rate jumped to 5.7 percent from 5.4 percent in June, and unemployment claims are running at a clip of 3,000 a week, compared with a normal 1,000 or so. “Too bad they can’t do it right away,” he said of the projected January start time for the new jobs. Vangent, a Census Bureau subcontractor based in Arlington, Va., will operate the nearly 19-year-old facility in Sandy as one of three national call centers, said spokeswoman Eileen Rivera. Workers will answer hot line questions from Americans about the upcoming U.S. census. Other centers will operate in Lawrence, Kan., and Phoenix. Rivera said salary information and a breakdown about the number of part-time and full-time jobs should be available in September on Vangent’s Web site, www.vangent.com. Vangent has a track record for operating information centers for the Census Bureau during the every-10-year counting of the U.S. population, she said, noting that the company “had a similar role” during the 2000 census. “It’s such a big task that the government has to contract out parts of the census because they don’t have the manpower,” she said. Vangent was awarded the 2010 contract three years ago. The census is providing temporary job opportunities for more than 2,000 Utahns. In January, the bureau recruited 1,000 workers for two- to three-month positions to handle neighborhood-canvassing duties. The jobs paid $11.50 an hour and up.