My Two Census

Formerly the non-partisan watchdog of the 2010 US Census, and currently an opinion blog that covers all things political, media, foreign policy, globalization, and culture…but sometimes returning to its census/demographics roots.

Posts Tagged ‘phone’

Monday Mailbag: Information over the phone legit?

Monday, June 21st, 2010

We got a lot of mail this weekend. I’m going to try to answer some of it here and post the rest of it for readers to comment on:

Subject: Falsifying data

Message Body:
I live in midtown Manhattan.
I got a flier on my door asking me to call the census office and give them my information over the phone.  Is that legal? The commericials all say a census taker will come to the door.

ANSWER (from a New York Census official): YES, WE CAN NOT GET INTO THE &$%$^# BUILDING. LET US INTO THE &^%#*@ BUILDING!

The Census Bureau makes follow-up calls to 10% of those who mailed in their forms

Wednesday, June 16th, 2010

The Census Bureau’s follow-up system appears to invite fraud as there is no obvious way to know if you are talking to a scammer or Census Bureau employee…

Dedicated to Census Bureau Associate Director for Communications Steve Jost: 2010 Census payroll problems acknowledged and additional assistance to be given to employees

Monday, May 24th, 2010

Though the Census Bureau’s Associate Director for Communications (and Spin Doctor in Residence) Steve Jost denied problems with the Census Bureau’s payroll system in comments he posted on this blog, Ryla, a firm contracted by the government to handle telephone complaints and questions about Census Bureau operations, has now acknowledged its own payroll problems for its employees. This is a true victory for MyTwoCensus.com and its loyal readers, as this issue likely would not have received the attention it deserves without your assistance. Let’s now hope that the Census Bureau follows suit in addressing payroll problems that have been widely reported by this site’s readers. Thanks to the Atlanta Journal-Constitution for the following:

By Leon Stafford

The Atlanta Journal-Constitution

Kennesaw-based Ryla Inc. is working to improve its pay processes after some of the 1,300 census workers the company employs complained they were not getting checks on time or were shorted work hours.

Ryla spokeswoman Karen Clay said the pay problems have occurred in spurts and the company is paying employees as quickly as its officials are notified. She did not know the exact number of people affected, but said it is small.

“There were some hiccups in our own processing in payroll,” Clay said, declining to be more specific. “Any payroll discrepancies are actively being worked on.”

Ryla, operator of one of Georgia’s biggest call centers, announced in February it was hiring the workers to handle calls for the 2010 Census. Pay is roughly $12-$15 an hour.

Another issue for workers has been pay stubs issued for $0. Clay said workers with those checks are employed by temporary agencies. Ryla pays the temp agencies, which then pay the workers.