Though the Census Bureau’s Associate Director for Communications (and Spin Doctor in Residence) Steve Jost denied problems with the Census Bureau’s payroll system in comments he posted on this blog, Ryla, a firm contracted by the government to handle telephone complaints and questions about Census Bureau operations, has now acknowledged its own payroll problems for its employees. This is a true victory for MyTwoCensus.com and its loyal readers, as this issue likely would not have received the attention it deserves without your assistance. Let’s now hope that the Census Bureau follows suit in addressing payroll problems that have been widely reported by this site’s readers. Thanks to the Atlanta Journal-Constitution for the following:
By Leon Stafford
The Atlanta Journal-Constitution
Kennesaw-based Ryla Inc. is working to improve its pay processes after some of the 1,300 census workers the company employs complained they were not getting checks on time or were shorted work hours.
Ryla spokeswoman Karen Clay said the pay problems have occurred in spurts and the company is paying employees as quickly as its officials are notified. She did not know the exact number of people affected, but said it is small.
“There were some hiccups in our own processing in payroll,” Clay said, declining to be more specific. “Any payroll discrepancies are actively being worked on.”
Ryla, operator of one of Georgia’s biggest call centers, announced in February it was hiring the workers to handle calls for the 2010 Census. Pay is roughly $12-$15 an hour.
Another issue for workers has been pay stubs issued for $0. Clay said workers with those checks are employed by temporary agencies. Ryla pays the temp agencies, which then pay the workers.