U.S. Census Bureau and Lockheed Martin Open 2010 Census Data Processing and Call Center Facilities in PhoenixFriday, November 20th, 2009
As MyTwoCensus has reported on numerous occasions (such as here, here, here, and here), we are extremely suspect of the lax standards for employment at the Census Bureau’s three data capture facilities, such as lack of drug testing and the use of subcontractor after subcontractor being hired to perform tasks that they may not be qualified to perform. These factors are recipes for sensitive-information related disasters:
FOR IMMEDIATE RELEASE
WEDNESDAY, NOV. 18, 2009
Public Information Office
U.S. Census Bureau and Lockheed Martin Open 2010 Census Data Processing and
Call Center Facilities in Phoenix
The U.S. Census Bureau today opened its last of three data capture
centers that will process 2010 Census questionnaires as they are mailed
back by households across the nation next spring. The 212,000 square-foot
facility in Phoenix will bring more than 2,800 jobs to the area.
“Processing the 2010 Census questionnaires accurately and safely at the
data capture centers is a crucial step to a successful census,” said Census
Bureau Associate Director for Decennial Programs Arnold Jackson. “The
responses from each form processed at the facility will help provide a
complete count of the nation’s population and a new portrait of America.”
The Phoenix Data Capture Center is expected to process about 30 percent
of the census forms mailed back by respondents. The remaining forms will be
sent to the Census Bureau’s National Processing Center in Jeffersonville,
Ind., and the data capture center in Baltimore. The 2010 Census forms will
be mailed in March, and the majority of the data processing will occur
between March and July.
The call center is one of only 11 facilities to serve as an information
resource/hotline for questions people may have when completing their forms.
The Phoenix professionals will answer questions about the process and
completing the questionnaire, and will follow-up with respondents if their
returned forms are not complete or potentially inaccurate.
Both facilities will be managed by Lockheed Martin. Its subcontractor
partner, Vangent, will manage the hiring efforts for the 2,830 new
employees, most of whom will be hired starting in January 2010. Each worker
will take an oath for life to keep census information confidential. By law,
the Census Bureau cannot share respondents’ answers with any other
government or law enforcement agency. Any violation of that oath is
punishable by a fine of up to $250,000 and five years in prison.